21
NPS
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MGA Entertainment
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About MGA Entertainment's Brand
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
MGA Entertainment CMO
MGA Entertainment NPS
MGA Entertainment's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether MGA Entertainment's customers would recommend using the product based on a scale of -100 to 100.
MGA Entertainment Overall NPS
| 52% | Promoters |
|---|---|
| 17% | Passives |
| 31% | Detractors |
MGA Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 23 | Aug 2023 | 23 |
Sep 2023 21 | Sep 2023 | 21 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 22 | May 2024 | 22 |
Nov 2024 19 | Nov 2024 | 19 |
Mar 2025 15 | Mar 2025 | 15 |
Dec 2025 18 | Dec 2025 | 18 |
May 2026 20 | May 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MGA Entertainment NPS by Gender
MGA Entertainment's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
MGA Entertainment's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
0
MGA Entertainment's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
MGA Entertainment NPS by Ethnicity
MGA Entertainment's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
MGA Entertainment NPS by Age
MGA Entertainment's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
MGA Entertainment NPS by Usage
MGA Entertainment's NPS was rated the highest by customers who have used MGA Entertainment's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
MGA Entertainment Customer Reviews
Out of the 4 MGA Entertainment customer reviews 1 was positive and 3 were constructive. MGA Entertainment customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MGA Entertainment Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of MGA Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MGA Entertainment Customer Loyalty Score by Gender
Female customers rated MGA Entertainment's Customer Loyalty score 17% higher than Male customers.
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Male
70%
Yes
Female
87%
Yes
MGA Entertainment Customer Loyalty Score by Ethnicity
MGA Entertainment's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MGA Entertainment.
85
out of 100
Caucasian
MGA Entertainment Customer Loyalty Score by Age
MGA Entertainment's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
41-45 78% | 41-45 | 78% |
MGA Entertainment Customer Loyalty Score by Usage
MGA Entertainment's Customer Loyalty score was rated the highest by customers who have used MGA Entertainment's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MGA Entertainment Customer Loyalty Score by Industry
MGA Entertainment's Customer Loyalty score was rated 78% by Arts and Entertainment industry customers.
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MGA Entertainment Product Quality
3.6/5
MGA Entertainment has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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MGA Entertainment Product Information
MGA Entertainment’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated MGA Entertainment's product the highest.
- Website
- http://www.mgae.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Quick Insights into MGA Entertainment Product Quality
MGA Entertainment's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 41-45.
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Ranked MGA Entertainment Product Quality the Highest
Ranked MGA Entertainment Product Quality the Lowest
MGA Entertainment Product Quality Score by Gender
Male customers rated MGA Entertainment's Product Quality score 1.3 stars higher than Female customers.
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Male
3.8/5
Female
2.5/5
MGA Entertainment Product Quality Score by Ethnicity
MGA Entertainment's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MGA Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
MGA Entertainment Product Quality Score by Age
MGA Entertainment's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MGA Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.1 | 26-30 | 3.1 |
41-45 2.1 | 41-45 | 2.1 |
MGA Entertainment Product Quality Score by Usage
MGA Entertainment's Product Quality score was rated the highest by customers who have used MGA Entertainment's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MGA Entertainment Product Quality Score by Industry
MGA Entertainment's Product Quality score was rated 4.4 stars by Arts and Entertainment industry customers.
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MGA Entertainment Pricing
MGA Entertainment ROI & Value For Money
3.5/5
MGA Entertainment has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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MGA Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into MGA Entertainment ROI
MGA Entertainment's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked MGA Entertainment ROI the Highest
Ranked MGA Entertainment ROI the Lowest
MGA Entertainment ROI Score by Gender
MGA Entertainment's ROI score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
MGA Entertainment ROI Score by Ethnicity
MGA Entertainment's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MGA Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
MGA Entertainment ROI Score by Age
MGA Entertainment's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MGA Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.6 | 26-30 | 2.6 |
41-45 2.9 | 41-45 | 2.9 |
MGA Entertainment ROI Score by Usage
MGA Entertainment's ROI score was rated the highest by customers who have used MGA Entertainment's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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MGA Entertainment ROI Score by Industry
MGA Entertainment's ROI score was rated 3.4 stars by Arts and Entertainment industry customers.
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MGA Entertainment Customer Satisfaction (CSAT)
MGA Entertainment Customer Satisfaction (CSAT) Score
78 / 100
MGA Entertainment has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
2%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MGA Entertainment Customer Satisfaction
MGA Entertainment's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked MGA Entertainment Customer Satisfaction the Highest
Ranked MGA Entertainment Customer Satisfaction the Lowest
MGA Entertainment Customer Satisfaction Score by Gender
Male customers rated MGA Entertainment's Customer Satisfaction score 33 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
33 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
MGA Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MGA Entertainment's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MGA Entertainment.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
MGA Entertainment Customer Satisfaction Score by Age
MGA Entertainment's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MGA Entertainment.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 41-45 | 25% |
MGA Entertainment Customer Satisfaction Score by Usage
MGA Entertainment's Customer Satisfaction score was rated the highest by customers who have used MGA Entertainment's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MGA Entertainment Customer Satisfaction Score by Industry
MGA Entertainment's Customer Satisfaction score was rated 75 points by Arts and Entertainment industry customers.
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"title": "MGA Entertainment Customer Satisfaction Score by Industry",
"text": "MGA Entertainment's Customer Satisfaction score was rated 75 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "MGA Entertainment's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}MGA Entertainment Customer Service
3.5/5
MGA Entertainment has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About MGA Entertainment's Customer Service
Website
http://www.mgae.com
Quick Insights into MGA Entertainment Customer Service
MGA Entertainment's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.
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Ranked MGA Entertainment Customer Service the Highest
Ranked MGA Entertainment Customer Service the Lowest
MGA Entertainment Customer Service Score by Gender
Male customers rated MGA Entertainment's Customer Service score 0.2 stars higher than Female customers.
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Male
3/5
Female
2.8/5
MGA Entertainment Customer Service Score by Ethnicity
MGA Entertainment's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MGA Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
MGA Entertainment Customer Service Score by Age
MGA Entertainment's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MGA Entertainment.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 3.5 | 26-30 | 3.5 |
41-45 2.4 | 41-45 | 2.4 |
MGA Entertainment Customer Service Score by Usage
MGA Entertainment's Customer Service score was rated the highest by customers who have used MGA Entertainment's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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MGA Entertainment Customer Service Score by Industry
MGA Entertainment's Customer Service score was rated 3.1 stars by Arts and Entertainment industry customers.
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MGA Entertainment as an Employer
3.5/5
MGA Entertainment has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
MGA Entertainment scored a 21 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of MGA Entertainment would recommend the brand to a friend. ENPS measures how likely MGA Entertainment employees would recommend working at MGA Entertainment to a friend.
Net Promoter Score
21
NPS Score
| 52% | Promoters |
|---|---|
| 17% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 47% | Promoters |
|---|---|
| 18% | Passive |
| 35% | Detractors |
