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Formlabs is

Ranked

#74

Consumer Goods Brands

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Formlabs

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Formlabs

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Formlabs is ranked #74 in Consumer Goods Brands

About Formlabs' Brand

Formlabs develops high resolution, low cost 3D printers for designers, engineers, and other creators. Formlabs’s brand is ranked #866 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Formlabs. When compared to other organizations within the Consumer Goods industry, Formlabs is ranked #74. Among its major competitors, Formlabs is ranked in 1st place for NPS while Markforged is 2nd, and MakerBot is 3rd. Overall, Formlabs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.00B

Brand at a Glance

80%

Customer Loyalty

3.8/5

Product Quality

3.5/5

Pricing

3.8/5

Customer Service

Formlabs Ranking

^#74 in Consumer Goods
^#1 / 4 of its competitors

Formlabs NPS

Formlabs's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether Formlabs's customers would recommend using the product based on a scale of -100 to 100.

Formlabs Overall NPS

NPS

53%	Promoters
16%	Passives
31%	Detractors

Formlabs NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 24	Oct 2023	24
Dec 2023 26	Dec 2023	26
Jan 2024 28	Jan 2024	28
Mar 2024 25	Mar 2024	25
May 2024 23	May 2024	23
Aug 2024 21	Aug 2024	21
Nov 2024 23	Nov 2024	23
Jan 2025 22	Jan 2025	22
Feb 2025 24	Feb 2025	24
Apr 2025 25	Apr 2025	25
Aug 2025 23	Aug 2025	23
Jan 2026 23	Jan 2026	23

How Other Brands Compare

Formlabs is ranked first for NPS among its competitors. Markforged and MakerBot come in second and third, with Inventables coming in at #4. Among those competitors, it is the most valued company.

	Formlabs	Markforged	Inventables	MakerBot
Global Ranking	#866	#-	#-	#-
NPS	22	1	-	-38
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$1.00B	$400.00M	$80.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Formlabs NPS by Gender

Formlabs's NPS was rated 46 by Male customers on Comparably.

Male

Formlabs's NPS was rated 46 by Male customers on Comparably.

73%

Promoters

Passives

27%

Detractors

Female

N/A

Formlabs's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Formlabs NPS by Ethnicity

Formlabs's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 34	African American/Black	34
Asian or Pacific Islander 28	Asian or Pacific Islander	28

Formlabs NPS by Age

Formlabs's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

80%

20%

36-40

33%

67%

Formlabs NPS by Usage

Formlabs's NPS was rated the highest by customers who have used Formlabs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 45	Less than 1 Year	45
1 to 2 Years 17	1 to 2 Years	17

Formlabs NPS vs. Competitors

Compared to its competitors, Formlabs's NPS is rated right above Markforged.

COMPANY		NPS Score
	Formlabs	22
	Markforged	1
	MakerBot	-38

Formlabs NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Formlabs's NPS is rated right below Tiffany & Co.

COMPANY		NPS Score
	Lego Group	54
	Red Bull	42
	Bath & Body Works	38
	Colgate Palmolive	36
	Hershey Company	35
	Crocs	34
	Gucci	31
	Tiffany & Co	31
	Formlabs	22

Formlabs Customer Reviews

Out of the 3 Formlabs customer reviews 3 were positive and 0 were constructive. Formlabs customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Formlabs Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Formlabs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Formlabs Customer Loyalty Score by Gender

Formlabs's Customer Loyalty score was rated 92 by Male customers on Comparably.

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Male

92%

Yes

Female

N/A

Yes

Formlabs Customer Loyalty Score by Ethnicity

Formlabs's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

Formlabs Customer Loyalty Score by Age

Formlabs's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Formlabs.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 100%	26-30	100%
36-40 70%	36-40	70%

Formlabs Customer Loyalty Score by Usage

Formlabs's Customer Loyalty score was rated the highest by customers who have used Formlabs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	90%
1 to 2 Years	85%

Formlabs Customer Loyalty Score by Industry

Formlabs's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	85%
Arts and Entertainment	70%

Formlabs Customer Loyalty vs. Competitors

Compared to its competitors, Formlabs's Customer Loyalty score is rated right above Markforged.

COMPANY		Customer Loyalty Score
	Formlabs	80%
	Markforged	71%
	MakerBot	54%

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Formlabs's Customer Loyalty score is rated right above Crocs, and is preceded by Hershey Company.

COMPANY		Customer Loyalty Score
	Bath & Body Works	87%
	Lego Group	86%
	Colgate Palmolive	85%
	Red Bull	81%
	Hershey Company	81%
	Formlabs	80%
	Crocs	79%
	Gucci	76%
	Tiffany & Co	73%

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Formlabs Product Quality

3.8/5

Formlabs has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Formlabs Product Information

Formlabs’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Formlabs's product the highest. Reviewers from the Arts and Entertainment industry rated Formlabs the lowest at 1.8.

Website: http://www.formlabs.com

Company Size: 201-500 Employees

Industry

Consumer Electronics

Quick Insights into Formlabs Product Quality

Formlabs's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Formlabs Product Quality the Highest

26-30	4.8
Tech	4.2
African American/Black	4.1

Ranked Formlabs Product Quality the Lowest

1 to 2 Years	3.9
36-40	3.1
Arts and Entertainment	1.8

Formlabs Product Quality Score by Gender

Formlabs's Product Quality score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Formlabs Product Quality Score by Ethnicity

Formlabs's Product Quality score was rated 4.1 stars by both African American/Black and Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

Formlabs Product Quality Score by Age

Formlabs's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 4.8	26-30	4.8
36-40 3.1	36-40	3.1

Formlabs Product Quality Score by Usage

Formlabs's Product Quality score was rated the highest by customers who have used Formlabs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.9

Formlabs Product Quality Score by Industry

Formlabs's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.2
Arts and Entertainment	1.8

Formlabs Product Quality vs. Competitors

Compared to its competitors, Formlabs's Product Quality score is rated right above Markforged.

COMPANY		Product Quality Score
	Formlabs	3.8/5
	Markforged	3.7/5
	MakerBot	2.4/5

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Formlabs's Product Quality score is rated right below Tiffany & Co.

COMPANY		Product Quality Score
	Lego Group	4.5/5
	Red Bull	4.2/5
	Colgate Palmolive	4.2/5
	Gucci	4.2/5
	Bath & Body Works	4.1/5
	Hershey Company	4.1/5
	Crocs	4.1/5
	Tiffany & Co	4/5
	Formlabs	3.8/5

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Formlabs Pricing

Formlabs ROI & Value For Money

3.5/5

Formlabs has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Formlabs Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Formlabs.

Quick Insights into Formlabs ROI

Formlabs's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.

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Ranked Formlabs ROI the Highest

26-30	4.6
African American/Black	4.1
Less than 1 Year	4.1

Ranked Formlabs ROI the Lowest

1 to 2 Years	3.3
Arts and Entertainment	2.3
36-40	2.1

Formlabs ROI Score by Gender

Formlabs's ROI score was rated 3.7 by Male customers on Comparably.

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Male

3.7/5

Female

N/A

Formlabs ROI Score by Ethnicity

Formlabs's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5

Formlabs ROI Score by Age

Formlabs's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 4.6	26-30	4.6
36-40 2.1	36-40	2.1

Formlabs ROI Score by Usage

Formlabs's ROI score was rated the highest by customers who have used Formlabs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3.3

Formlabs ROI Score by Industry

Formlabs's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.1
Arts and Entertainment	2.3

Formlabs Pricing vs. Competitors

Compared to its competitors, Formlabs's ROI score is rated right above MakerBot, and is preceded by Markforged.

COMPANY		Pricing Score
	Markforged	3.8/5
	Formlabs	3.5/5
	MakerBot	2.7/5

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Formlabs's ROI score is rated right below Tiffany & Co.

COMPANY		Pricing Score
	Colgate Palmolive	4/5
	Lego Group	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Gucci	3.8/5
	Bath & Body Works	3.8/5
	Crocs	3.7/5
	Tiffany & Co	3.7/5
	Formlabs	3.5/5

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Formlabs Customer Satisfaction (CSAT)

Formlabs Customer Satisfaction (CSAT) Score

71 / 100

Formlabs has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	49%
Satisfied	22%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

49%

Satisfied

22%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Formlabs Customer Satisfaction

Formlabs's Customer Satisfaction score was rated highest by customers who have used Formlabs's products/services for 1 to 2 Years, and rated lowest by customers ages 18-25.

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Ranked Formlabs Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Tech	100%

Ranked Formlabs Customer Satisfaction the Lowest

African American/Black	67%
Arts and Entertainment	34%
18-25	33%

Formlabs Customer Satisfaction Score by Gender

Formlabs's Customer Satisfaction score was rated 82 by Male customers on Comparably.

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82 / 100

Male

	Very Satisfied	64%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	0%
	Very Dissatisfied	9%

Formlabs Customer Satisfaction Score by Ethnicity

African American/Black
67%
Asian or Pacific Islander
84%

CSAT according to African American/Black

Formlabs' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Formlabs' Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

Formlabs Customer Satisfaction Score by Age

Formlabs's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

33%

26-30

100%

Formlabs Customer Satisfaction Score by Usage

Formlabs's Customer Satisfaction score was rated the highest by customers who have used Formlabs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	76
1 to 2 Years	100

Formlabs Customer Satisfaction Score by Industry

Formlabs's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	100
Arts and Entertainment	34

Formlabs Customer Satisfaction vs. Competitors

Compared to its competitors, Formlabs's Customer Satisfaction score is rated right above Markforged.

COMPANY		Customer Satisfaction (CSAT) Score
	Formlabs	71%
	Markforged	68%
	MakerBot	60%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Formlabs's Customer Satisfaction score is rated right below Tiffany & Co.

COMPANY		Customer Satisfaction (CSAT) Score
	Lego Group	89%
	Colgate Palmolive	83%
	Red Bull	82%
	Bath & Body Works	81%
	Hershey Company	80%
	Crocs	79%
	Gucci	79%
	Tiffany & Co	72%
	Formlabs	71%

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Formlabs Customer Service

3.8/5

Formlabs has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Formlabs's Customer Service

Address

35 Medford St, Suite 201, Somerville, MA 02143

Website

http://www.formlabs.com

Phone Number

(617)702-8476

Quick Insights into Formlabs Customer Service

Formlabs's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Formlabs Customer Service the Highest

Tech	5
26-30	4.6
Less than 1 Year	4.2

Ranked Formlabs Customer Service the Lowest

Asian or Pacific Islander	3.7
18-25	3.3
Arts and Entertainment	2.3

Formlabs Customer Service Score by Gender

Formlabs's Customer Service score was rated 3.7 by Male customers on Comparably.

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Male

3.7/5

Female

N/A

Formlabs Customer Service Score by Ethnicity

Formlabs's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Formlabs.

100

Summary	Ethnicity	Customer Service Score
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7

Formlabs Customer Service Score by Age

Formlabs's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
26-30 4.6	26-30	4.6
36-40 3.5	36-40	3.5

Formlabs Customer Service Score by Usage

Formlabs's Customer Service score was rated the highest by customers who have used Formlabs's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	4

Formlabs Customer Service Score by Industry

Formlabs's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	5
Arts and Entertainment	2.3

Formlabs Customer Service vs. Competitors

Compared to its competitors, Formlabs's Customer Service score is rated right above Markforged.

COMPANY		Customer Service Score
	Formlabs	3.8/5
	Markforged	3.7/5
	MakerBot	3/5

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Formlabs's Customer Service score is rated right below Tiffany & Co.

COMPANY		Customer Service Score
	Lego Group	4.2/5
	Gucci	4/5
	Red Bull	4/5
	Colgate Palmolive	4/5
	Bath & Body Works	4/5
	Hershey Company	3.9/5
	Crocs	3.8/5
	Tiffany & Co	3.8/5
	Formlabs	3.8/5

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Formlabs as an Employer

3.6/5

Formlabs has a 3.6/5 stars for its overall company culture rated by their employees

top

30%

CEO of Formlabs

Maxim Lobovsky

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Formlabs scored a 22 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Formlabs would recommend the brand to a friend. ENPS measures how likely Formlabs employees would recommend working at Formlabs to a friend.

Net Promoter Score

NPS Score

53%	Promoters
16%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
18%	Passive
32%	Detractors

Global Ranking Snapshot

Formlabs is ranked #866 in the Global Top 100 Brands. It ranks just behind FHI 360 and just ahead of Whiting-Turner.

RANK			INDUSTRY
864	FirstBank	Jim Reuter	Banking and Financial Services
865	FHI 360	Patrick Fine	Business and Consumer Services
866	Formlabs	Maxim Lobovsky	Consumer Goods
867	Whiting-Turner	Timothy Regan	Business and Consumer Services
868	Volvo Trucks	Martin Lundstedt	Automotive and Transportation
869	Cloudflare	Matthew Prince	Tech
870	World Wide Technology	James Kavanaugh	Tech

Consumer Goods Ranking Snapshot

Formlabs is ranked #74 in the Consumer Goods Industry. It ranks just behind Amway Corporation and just ahead of RB US.

RANK		Location
72	Del Monte Foods	Walnut Creek, CA
73	Amway Corporation	Ada, MI
74	Formlabs	Somerville, MA
75	RB US	Parsippany, NJ
76	Legrand
77	Spin Master	Dubuque, IA
78	Cresco Labs	Chicago, IL