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NPS
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Markforged
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About Markforged's Brand
Markforged creates premier 3D printers. Among its major competitors, Markforged is ranked in 2nd place for NPS while Formlabs is 1st, and MakerBot is 3rd.Their current valuation is $400.00M
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Markforged Ranking
- #2 / 4 of its competitors
Markforged NPS
Markforged's Net Promoter Score (NPS) is a 1 with 40% Promoters, 21% Passives, and 39% Detractors. Net Promoter Score tracks whether Markforged's customers would recommend using the product based on a scale of -100 to 100.
Markforged Overall NPS
| 40% | Promoters |
|---|---|
| 21% | Passives |
| 39% | Detractors |
Markforged NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 6 | May 2023 | 6 |
Jun 2023 8 | Jun 2023 | 8 |
Sep 2023 9 | Sep 2023 | 9 |
Oct 2023 9 | Oct 2023 | 9 |
Feb 2024 6 | Feb 2024 | 6 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 3 | Apr 2024 | 3 |
May 2024 5 | May 2024 | 5 |
Jul 2024 3 | Jul 2024 | 3 |
Sep 2024 2 | Sep 2024 | 2 |
Jan 2025 0 | Jan 2025 | 0 |
Mar 2025 1 | Mar 2025 | 1 |
How Other Brands Compare
Markforged is ranked second for NPS among its competitors. Formlabs and MakerBot come in first and third, with Twindom coming in at #4. Among those competitors, it is the second most valued company behind Formlabs.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Markforged NPS by Gender
Markforged's NPS was rated 23 by Male customers on Comparably.
Male
23
Markforged's NPS was rated 23 by Male customers on Comparably.
54%
Promoters
15%
Passives
31%
Detractors
Female
N/A
Markforged's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Markforged NPS by Ethnicity
Markforged's NPS was rated 43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 43 | Caucasian | 43 |
Markforged NPS by Usage
Markforged's NPS was rated the highest by customers who have used Markforged's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
Markforged NPS vs. Competitors
Compared to its competitors, Markforged's NPS is rated right above Aleph Objects, and is preceded by Formlabs.
| COMPANY | NPS Score | |
|---|---|---|
 | Formlabs | 22 |
| Markforged | 1 |
 | Aleph Objects | N/A |
 | Fusion3 | N/A |
 | Type A Machines | N/A |
 | MakerBot | -38 |
Markforged Customer Reviews
Out of the 3 Markforged customer reviews 2 were positive and 1 was constructive. Markforged customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Markforged Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Markforged users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Markforged Customer Loyalty Score by Gender
Markforged's Customer Loyalty score was rated 86 by Male customers on Comparably.
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Male
86%
Yes
Female
N/A
Yes
Markforged Customer Loyalty Score by Ethnicity
Markforged's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
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87
out of 100
Caucasian
Markforged Customer Loyalty Score by Usage
Markforged's Customer Loyalty score was rated the highest by customers who have used Markforged's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Markforged Customer Loyalty Score by Industry
Markforged's Customer Loyalty score was rated 64% by Tech industry customers.
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Markforged Customer Loyalty vs. Competitors
Compared to its competitors, Markforged's Customer Loyalty score is rated right above MakerBot, and is preceded by Formlabs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Formlabs | 80% |
| Markforged | 71% |
| MakerBot | 54% |
| Aleph Objects | N/A |
| Fusion3 | N/A |
| Type A Machines | N/A |
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Markforged Product Quality
3.7/5
Markforged has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Markforged Product Information
Markforged’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Markforged's product the highest.
- Website
- http://markforged.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Markforged Product Quality
Markforged's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Markforged's products/services for 1 to 2 Years.
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Ranked Markforged Product Quality the Highest
Ranked Markforged Product Quality the Lowest
Markforged Product Quality Score by Gender
Markforged's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Markforged Product Quality Score by Ethnicity
Markforged's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Markforged Product Quality Score by Usage
Markforged's Product Quality score was rated the highest by customers who have used Markforged's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Markforged Product Quality Score by Industry
Markforged's Product Quality score was rated 3.8 stars by Tech industry customers.
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Markforged Product Quality vs. Competitors
Compared to its competitors, Markforged's Product Quality score is rated right above MakerBot, and is preceded by Formlabs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Formlabs | 3.8/5 |
| Markforged | 3.7/5 |
| MakerBot | 2.4/5 |
| Aleph Objects | N/A |
| Fusion3 | N/A |
| Type A Machines | N/A |
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Markforged Pricing
Markforged ROI & Value For Money
3.8/5
Markforged has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Markforged Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Markforged ROI
Markforged's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Markforged's products/services for 1 to 2 Years.
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Ranked Markforged ROI the Highest
Ranked Markforged ROI the Lowest
Markforged ROI Score by Gender
Markforged's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Markforged ROI Score by Ethnicity
Markforged's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Markforged ROI Score by Usage
Markforged's ROI score was rated the highest by customers who have used Markforged's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Markforged ROI Score by Industry
Markforged's ROI score was rated 3.7 stars by Tech industry customers.
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Markforged Pricing vs. Competitors
Compared to its competitors, Markforged's ROI score is rated right above Formlabs.
| COMPANY | Pricing Score | |
|---|---|---|
| Markforged | 3.8/5 |
| Formlabs | 3.5/5 |
| MakerBot | 2.7/5 |
| Aleph Objects | N/A |
| Fusion3 | N/A |
| Type A Machines | N/A |
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Markforged Customer Satisfaction (CSAT)
Markforged Customer Satisfaction (CSAT) Score
68 / 100
Markforged has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
39%
Satisfied
29%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
10%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Markforged Customer Satisfaction
Markforged's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Markforged Customer Satisfaction the Highest
Markforged Customer Satisfaction Score by Gender
Markforged's Customer Satisfaction score was rated 78 by Male customers on Comparably.
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78 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Markforged Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Markforged's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Markforged Customer Satisfaction Score by Usage
Markforged's Customer Satisfaction score was rated 80 points by customers who have used Markforged's products/services for 1 to 2 Years.
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Markforged Customer Satisfaction vs. Competitors
Compared to its competitors, Markforged's Customer Satisfaction score is rated right above MakerBot, and is preceded by Formlabs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Formlabs | 71% |
| Markforged | 68% |
| MakerBot | 60% |
| Aleph Objects | 0% |
| Fusion3 | 0% |
| Type A Machines | 0% |
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Markforged Customer Service
3.7/5
Markforged has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Markforged's Customer Service
Address
85 School St, Watertown, MA 02472
Website
http://markforged.com
Quick Insights into Markforged Customer Service
Markforged's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Markforged's products/services for 1 to 2 Years.
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Ranked Markforged Customer Service the Highest
Ranked Markforged Customer Service the Lowest
Markforged Customer Service Score by Gender
Markforged's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Markforged Customer Service Score by Ethnicity
Markforged's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Markforged Customer Service Score by Usage
Markforged's Customer Service score was rated the highest by customers who have used Markforged's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Markforged Customer Service Score by Industry
Markforged's Customer Service score was rated 3.5 stars by Tech industry customers.
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Markforged Customer Service vs. Competitors
Compared to its competitors, Markforged's Customer Service score is rated right above MakerBot, and is preceded by Formlabs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Formlabs | 3.8/5 |
| Markforged | 3.7/5 |
| MakerBot | 3/5 |
| Aleph Objects | N/A |
| Fusion3 | N/A |
| Type A Machines | N/A |
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Markforged as an Employer
2.7/5
Markforged has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Markforged scored a 1 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Markforged would recommend the brand to a friend. ENPS measures how likely Markforged employees would recommend working at Markforged to a friend.
Net Promoter Score
1
NPS Score
| 40% | Promoters |
|---|---|
| 21% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 26% | Promoters |
|---|---|
| 11% | Passive |
| 63% | Detractors |
