-38
NPS
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MakerBot
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About MakerBot's Brand
MakerBot Industries creates open source 3D printers. Among its major competitors, MakerBot is ranked in 4th place for NPS while Shapeways is 1st, and Formlabs is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.4/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
MakerBot Ranking
- #4 / 4 of its competitors
MakerBot NPS
MakerBot's Net Promoter Score (NPS) is a -38 with 12% Promoters, 38% Passives, and 50% Detractors. Net Promoter Score tracks whether MakerBot's customers would recommend using the product based on a scale of -100 to 100.
MakerBot Overall NPS
| 12% | Promoters |
|---|---|
| 38% | Passives |
| 50% | Detractors |
MakerBot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Nov 2020 -33 | Nov 2020 | -33 |
Dec 2021 -50 | Dec 2021 | -50 |
Jan 2022 -40 | Jan 2022 | -40 |
May 2022 -34 | May 2022 | -34 |
Jun 2022 -29 | Jun 2022 | -29 |
Jun 2023 -38 | Jun 2023 | -38 |
How Other Brands Compare
MakerBot is ranked #4 for NPS among its competitors. Shapeways and Formlabs come in first and second, with 3D Systems coming in at third.
MakerBot |  Formlabs |  Shapeways |  3D Systems | |
| Global Ranking | #- | #866 | #- | #- |
| NPS | -38 | 22 | 50 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.00B | $350.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MakerBot NPS vs. Competitors
Compared to its competitors, MakerBot's NPS is rated right below BigRep.
| COMPANY | NPS Score | |
|---|---|---|
| Shapeways | 50 |
| Formlabs | 22 |
| 3D Systems | 0 |
 | BigRep | N/A |
| MakerBot | -38 |
MakerBot Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of MakerBot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MakerBot Customer Loyalty vs. Competitors
Compared to its competitors, MakerBot's Customer Loyalty score is rated right above 3D Systems, and is preceded by Shapeways.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Formlabs | 80% |
| Shapeways | 68% |
| MakerBot | 54% |
| 3D Systems | 53% |
| BigRep | N/A |
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MakerBot Product Quality
2.4/5
MakerBot has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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MakerBot Product Information
MakerBot’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://makerbot.com
- Company Size
- 51-200 Employees
Industry
Consumer Electronics
MakerBot Product Quality vs. Competitors
Compared to its competitors, MakerBot's Product Quality score is rated right above BigRep, and is preceded by 3D Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shapeways | 4/5 |
| Formlabs | 3.8/5 |
| 3D Systems | 3.1/5 |
| MakerBot | 2.4/5 |
| BigRep | N/A |
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MakerBot Pricing
MakerBot ROI & Value For Money
2.7/5
MakerBot has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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MakerBot Pricing vs. Competitors
Compared to its competitors, MakerBot's ROI score is rated right above BigRep, and is preceded by 3D Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Shapeways | 3.6/5 |
| Formlabs | 3.5/5 |
| 3D Systems | 3/5 |
| MakerBot | 2.7/5 |
| BigRep | N/A |
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MakerBot Customer Satisfaction (CSAT)
MakerBot Customer Satisfaction (CSAT) Score
60 / 100
MakerBot has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MakerBot Customer Satisfaction vs. Competitors
Compared to its competitors, MakerBot's Customer Satisfaction score is rated right above BigRep, and is preceded by 3D Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shapeways | 100% |
| Formlabs | 71% |
| 3D Systems | 67% |
| MakerBot | 60% |
| BigRep | 0% |
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MakerBot Customer Service
3/5
MakerBot has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About MakerBot's Customer Service
Address
1 MetroTech Center, Brooklyn, NY 11201
Website
http://makerbot.com
Phone Number
3476763956
MakerBot's Social Links
MakerBot Customer Service vs. Competitors
Compared to its competitors, MakerBot's Customer Service score is rated right above 3D Systems, and is preceded by Formlabs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shapeways | 3.8/5 |
| Formlabs | 3.8/5 |
| MakerBot | 3/5 |
| 3D Systems | 2.9/5 |
| BigRep | N/A |
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MakerBot as an Employer
2.9/5
MakerBot has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
MakerBot scored a -38 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of MakerBot would recommend the brand to a friend. ENPS measures how likely MakerBot employees would recommend working at MakerBot to a friend.
Net Promoter Score
-38
NPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 23% | Promoters |
|---|---|
| 46% | Passive |
| 31% | Detractors |
