50
NPS
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Shapeways
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About Shapeways' Brand
Shapeways is the leading platform redefining product creation through services to design, make, and sell using 3D printing.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Shapeways NPS
Shapeways's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Shapeways's customers would recommend using the product based on a scale of -100 to 100.
Shapeways Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Shapeways NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shapeways Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Shapeways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shapeways Product Quality
4/5
Shapeways has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Shapeways' overall Product Quality score rated by its users and customers.
Shapeways Product Information
Shapeways’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.shapeways.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Shapeways Pricing
Shapeways ROI & Value For Money
3.6/5
Shapeways has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Shapeways' overall ROI score rated by its users and customers.
Shapeways Customer Satisfaction (CSAT)
Shapeways Customer Satisfaction (CSAT) Score
100 / 100
Shapeways has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shapeways Customer Service
3.8/5
Shapeways has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Shapeways' overall Customer Service score rated by its users and customers.
About Shapeways's Customer Service
Address
419 Park Ave South, New York City, NY 10016
Website
http://www.shapeways.com
Shapeways's Social Links
Shapeways as an Employer
2.2/5
Shapeways has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Shapeways scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Shapeways would recommend the brand to a friend. ENPS measures how likely Shapeways employees would recommend working at Shapeways to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
