30
NPS
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Ranked
#61
Food and Beverages Brands
Brand Page
Del Monte Foods
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Del Monte Foods is ranked #61 in Food and Beverages Brands
Del Monte Foods is ranked #61 in Food and Beverages Brands
About Del Monte Foods' Brand
Del Monte Foods is one of the country’s largest and most well-known producers, distributors and marketers of premium quality, branded food products. Del Monte Foods’s brand is ranked #802 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Del Monte Foods. When compared to other organizations within the Food and Beverages industry, Del Monte Foods is ranked #61.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Del Monte Foods Ranking
- #61 in Food and Beverages
Del Monte Foods NPS
Del Monte Foods's Net Promoter Score (NPS) is a 30 with 56% Promoters, 18% Passives, and 26% Detractors. Net Promoter Score tracks whether Del Monte Foods's customers would recommend using the product based on a scale of -100 to 100.
Del Monte Foods Overall NPS
| 56% | Promoters |
|---|---|
| 18% | Passives |
| 26% | Detractors |
Del Monte Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 28 | Dec 2024 | 28 |
Jan 2025 28 | Jan 2025 | 28 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 28 | Apr 2025 | 28 |
Jul 2025 28 | Jul 2025 | 28 |
Aug 2025 29 | Aug 2025 | 29 |
Oct 2025 29 | Oct 2025 | 29 |
Dec 2025 31 | Dec 2025 | 31 |
Jan 2026 31 | Jan 2026 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Del Monte Foods NPS by Gender
Female customers rated Del Monte Foods's NPS 6 points higher than Male customers.
Male
19
Del Monte Foods's NPS was rated 19 by Male customers on Comparably.
46%
Promoters
27%
Passives
27%
Detractors
Female
25
Del Monte Foods's NPS was rated 25 by Female customers on Comparably.
52%
Promoters
21%
Passives
27%
Detractors
Del Monte Foods NPS by Ethnicity
Del Monte Foods's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -8 | Caucasian | -8 |
African American/Black 17 | African American/Black | 17 |
Asian or Pacific Islander 47 | Asian or Pacific Islander | 47 |
Other 34 | Other | 34 |
Del Monte Foods NPS by Age
Del Monte Foods's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Del Monte Foods NPS by Usage
Del Monte Foods's NPS was rated the highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 15 | Over 10 Years | 15 |
Del Monte Foods NPS vs Companies in Food and Beverages
In the Food and Beverages industry, Del Monte Foods's NPS is rated right above Starbucks, and is preceded by Hershey Company.
| COMPANY | NPS Score | |
|---|---|---|
 | Chick-fil-A | 55 |
 | Red Bull | 42 |
 | The Coca-Cola Company | 39 |
 | Hershey Company | 35 |
| Del Monte Foods | 30 |
 | Starbucks | 30 |
 | Mars | 27 |
 | PepsiCo | 24 |
 | McDonald's | 19 |
Del Monte Foods Customer Reviews
Out of the 14 Del Monte Foods customer reviews 11 were positive and 3 were constructive. Del Monte Foods customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Del Monte Foods Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Del Monte Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Del Monte Foods Customer Loyalty Score by Gender
Male customers rated Del Monte Foods's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
Del Monte Foods Customer Loyalty Score by Ethnicity
Del Monte Foods's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Del Monte Foods.
78
out of 100
Caucasian
85
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
78
out of 100
Other
Del Monte Foods Customer Loyalty Score by Age
Del Monte Foods's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
66+ 55% | 66+ | 55% |
Del Monte Foods Customer Loyalty Score by Usage
Del Monte Foods's Customer Loyalty score was rated the highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Del Monte Foods Customer Loyalty Score by Industry
Del Monte Foods's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Customer Loyalty for Other Food and Beverages Brands
In the Food and Beverages industry, Del Monte Foods's Customer Loyalty score is rated right above PepsiCo, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| The Coca-Cola Company | 85% |
| Del Monte Foods | 83% |
| PepsiCo | 82% |
| Red Bull | 81% |
| Hershey Company | 81% |
| McDonald's | 79% |
| Starbucks | 78% |
| Mars | 78% |
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Del Monte Foods Product Quality
4/5
Del Monte Foods has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Del Monte Foods Product Information
Del Monte Foods’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Del Monte Foods's product the highest. Reviewers from the Tech industry rated Del Monte Foods the lowest at 3.4.
- Website
- http://delmontefoods.com/
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Goods
Quick Insights into Del Monte Foods Product Quality
Del Monte Foods's Product Quality score was rated highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Del Monte Foods Product Quality the Highest
Ranked Del Monte Foods Product Quality the Lowest
Del Monte Foods Product Quality Score by Gender
Male customers rated Del Monte Foods's Product Quality score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Del Monte Foods Product Quality Score by Ethnicity
Del Monte Foods's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.3 | Other | 4.3 |
Del Monte Foods Product Quality Score by Age
Del Monte Foods's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.5 | 31-35 | 3.5 |
66+ 3 | 66+ | 3 |
Del Monte Foods Product Quality Score by Usage
Del Monte Foods's Product Quality score was rated the highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Del Monte Foods Product Quality Score by Industry
Del Monte Foods's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Product Quality for Other Food and Beverages Brands
In the Food and Beverages industry, Del Monte Foods's Product Quality score is rated right above McDonald's, and is preceded by PepsiCo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| The Coca-Cola Company | 4.2/5 |
| Red Bull | 4.2/5 |
| Starbucks | 4.1/5 |
| Hershey Company | 4.1/5 |
| Mars | 4/5 |
| PepsiCo | 4/5 |
| Del Monte Foods | 4/5 |
| McDonald's | 3.7/5 |
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Del Monte Foods Pricing
Del Monte Foods ROI & Value For Money
3.9/5
Del Monte Foods has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Del Monte Foods Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Del Monte Foods.
Quick Insights into Del Monte Foods ROI
Del Monte Foods's ROI score was rated highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked Del Monte Foods ROI the Highest
Ranked Del Monte Foods ROI the Lowest
Del Monte Foods ROI Score by Gender
Male customers rated Del Monte Foods's ROI score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Del Monte Foods ROI Score by Ethnicity
Del Monte Foods's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Del Monte Foods ROI Score by Age
Del Monte Foods's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
66+ 3.4 | 66+ | 3.4 |
Del Monte Foods ROI Score by Usage
Del Monte Foods's ROI score was rated the highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Del Monte Foods ROI Score by Industry
Del Monte Foods's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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ROI for Other Food and Beverages Brands
In the Food and Beverages industry, Del Monte Foods's ROI score is rated right above Hershey Company, and is preceded by The Coca-Cola Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| The Coca-Cola Company | 3.9/5 |
| Del Monte Foods | 3.9/5 |
| Hershey Company | 3.9/5 |
| Red Bull | 3.8/5 |
| Mars | 3.8/5 |
| PepsiCo | 3.8/5 |
| Starbucks | 3.6/5 |
| McDonald's | 3.6/5 |
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Del Monte Foods Customer Satisfaction (CSAT)
Del Monte Foods Customer Satisfaction (CSAT) Score
77 / 100
Del Monte Foods has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
37%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Del Monte Foods Customer Satisfaction
Del Monte Foods's Customer Satisfaction score was rated highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Del Monte Foods Customer Satisfaction the Highest
Ranked Del Monte Foods Customer Satisfaction the Lowest
Del Monte Foods Customer Satisfaction Score by Gender
Male customers rated Del Monte Foods's Customer Satisfaction score 9 points higher than Female customers.
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85 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
76 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 48% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 16% |
Del Monte Foods Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Del Monte Foods' Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
20%
CSAT according to African American/Black
Del Monte Foods' Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Del Monte Foods' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
29%
Satisfied
71%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Del Monte Foods' Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.
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63 / 100
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
Del Monte Foods Customer Satisfaction Score by Age
Del Monte Foods's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 87% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 66+ | 50% |
Del Monte Foods Customer Satisfaction Score by Usage
Del Monte Foods's Customer Satisfaction score was rated the highest by customers who have used Del Monte Foods's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Del Monte Foods Customer Satisfaction Score by Industry
Del Monte Foods's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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}Customer Satisfaction for Other Food and Beverages Brands
In the Food and Beverages industry, Del Monte Foods's Customer Satisfaction score is rated right above Mars, and is preceded by PepsiCo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Coca-Cola Company | 87% |
| Starbucks | 84% |
| Red Bull | 82% |
| Chick-fil-A | 81% |
| Hershey Company | 80% |
| PepsiCo | 79% |
| Del Monte Foods | 77% |
| Mars | 74% |
| McDonald's | 72% |
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Del Monte Foods Customer Service
4/5
Del Monte Foods has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Del Monte Foods's Customer Service
Address
3003 Oak Rd, Walnut Creek, CA 94597
Website
http://delmontefoods.com/
Phone Number
(925) 949-2772
Del Monte Foods's Social Links
Quick Insights into Del Monte Foods Customer Service
Del Monte Foods's Customer Service score was rated highest by customers who have used Del Monte Foods's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
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Ranked Del Monte Foods Customer Service the Highest
Ranked Del Monte Foods Customer Service the Lowest
Del Monte Foods Customer Service Score by Gender
Male customers rated Del Monte Foods's Customer Service score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Del Monte Foods Customer Service Score by Ethnicity
Del Monte Foods's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4 | Other | 4 |
Del Monte Foods Customer Service Score by Age
Del Monte Foods's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 4.1 | 31-35 | 4.1 |
66+ 3.5 | 66+ | 3.5 |
Del Monte Foods Customer Service Score by Usage
Del Monte Foods's Customer Service score was rated the highest by customers who have used Del Monte Foods's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Del Monte Foods Customer Service Score by Industry
Del Monte Foods's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Customer Service for Other Food and Beverages Brands
In the Food and Beverages industry, Del Monte Foods's Customer Service score is rated right above Red Bull, and is preceded by The Coca-Cola Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Starbucks | 4.1/5 |
| The Coca-Cola Company | 4/5 |
| Del Monte Foods | 4/5 |
| Red Bull | 4/5 |
| Hershey Company | 3.9/5 |
| Mars | 3.9/5 |
| PepsiCo | 3.8/5 |
| McDonald's | 3.6/5 |
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Del Monte Foods as an Employer
2.8/5
Del Monte Foods has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Del Monte Foods scored a 30 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Del Monte Foods would recommend the brand to a friend. ENPS measures how likely Del Monte Foods employees would recommend working at Del Monte Foods to a friend.
Net Promoter Score
30
NPS Score
| 56% | Promoters |
|---|---|
| 18% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 41% | Promoters |
|---|---|
| 10% | Passive |
| 49% | Detractors |
Global Ranking Snapshot
Del Monte Foods is ranked #802 in the Global Top 100 Brands. It ranks just behind MercadoLibre and just ahead of Alcon.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
800 |  | Pringles |  | Consumer Goods | |
801 |  | MercadoLibre |  | Marcos Galperin | Tech |
802 | | Del Monte Foods | | Greg Longstreet | Food and Beverages |
803 |  | Alcon |  | David J. Endicott | Health and Wellness |
804 |  | charity: water |  | Scott Harrison | Food and Beverages |
805 |  | OwnBackup |  | Sam Gutmann | Tech |
806 |  | ThoughtWorks |  | Guo Xiao | Tech |
Food and Beverages Ranking Snapshot
Del Monte Foods is ranked #61 in the Food and Beverages Industry. It ranks just behind Chicken Salad Chick and just ahead of charity: water.
| RANK | COMPANY | Location | |
|---|---|---|---|
59 |  | Braum's | |
60 |  | Chicken Salad Chick | Auburn, AL |
61 | | Del Monte Foods | Walnut Creek, CA |
62 | | charity: water | New York City, NY |
63 |  | Tillamook | Tillamook, OR |
64 |  | Zambeef Products | |
65 |  | Heineken |
