Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Alcon is

Ranked

#73

Health and Wellness Brands

Brand Page

Alcon

Marketing or Exec? Claim Your Free Account

Alcon

Rate this Brand

Alcon is ranked #73 in Health and Wellness Brands

About Alcon's Brand

Alcon Surgical is a hospital and health care company based out of 114 Stonehenge Dr, Orchard Park, NY, United States. Alcon’s brand is ranked #803 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Alcon. When compared to other organizations within the Health and Wellness industry, Alcon is ranked #73. Among its major competitors, Alcon is ranked in 1st place for NPS while Bausch & Lomb is 2nd, and ApolloMed is 3rd.Their current valuation is $35.36B

Brand at a Glance

88%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Alcon Ranking

^#803 in Global Best Brands
^#73 in Health and Wellness
^#1 / 4 of its competitors

Alcon NPS

Alcon's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Alcon's customers would recommend using the product based on a scale of -100 to 100.

Alcon Overall NPS

NPS

62%	Promoters
13%	Passives
25%	Detractors

Alcon NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 36	Jun 2024	36
Jul 2024 36	Jul 2024	36
Aug 2024 36	Aug 2024	36
Sep 2024 38	Sep 2024	38
Oct 2024 38	Oct 2024	38
Dec 2024 37	Dec 2024	37
Feb 2025 37	Feb 2025	37
Mar 2025 37	Mar 2025	37
Apr 2025 37	Apr 2025	37
Aug 2025 38	Aug 2025	38
Sep 2025 37	Sep 2025	37
Nov 2025 35	Nov 2025	35

How Other Brands Compare

Alcon is ranked first for NPS among its competitors. Bausch & Lomb and ApolloMed come in second and third, with Vuzix coming in at #4. Among those competitors, it is the most valued company.

	Alcon	Bausch & Lomb	ApolloMed	Vuzix
Global Ranking	#803	#-	#-	#-
NPS	37	33	-25	-
Valuation Updated every 24 hours for public companies	$35.36B	$11.34B	$1.53B	$870.72M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Alcon NPS by Gender

Male customers rated Alcon's NPS 55 points higher than Female customers.

Male

Alcon's NPS was rated 45 by Male customers on Comparably.

64%

Promoters

17%

Passives

19%

Detractors

Female

-10

Alcon's NPS was rated -10 by Female customers on Comparably.

37%

Promoters

16%

Passives

47%

Detractors

Alcon NPS by Ethnicity

Alcon's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 35	Caucasian	35
Hispanic or Latino -34	Hispanic or Latino	-34
Asian or Pacific Islander 25	Asian or Pacific Islander	25
Other 11	Other	11

Alcon NPS by Age

Alcon's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

26-30

60%

40%

31-35

50%

30%

20%

36-40

14%

29%

57%

41-45

25%

50%

46-50

75%

25%

51-55

67%

33%

61-65

25%

50%

Alcon NPS by Usage

Alcon's NPS was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -14	Less than 1 Year	-14
1 to 2 Years 46	1 to 2 Years	46
2 to 5 Years 25	2 to 5 Years	25
5 to 10 Years 24	5 to 10 Years	24
Over 10 Years 18	Over 10 Years	18

Alcon NPS vs. Competitors

Compared to its competitors, Alcon's NPS is rated right above Bausch & Lomb.

COMPANY		NPS Score
	Alcon	37
	Bausch & Lomb	33
	Excelitas Technologies	N/A
	Crowder	N/A
	ApolloMed	-25

Alcon NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Alcon's NPS is rated right above Colgate Palmolive, and is preceded by Glossier.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Alcon	37
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Alcon Customer Reviews

Out of the 9 Alcon customer reviews 7 were positive and 2 were constructive. Alcon customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Alcon Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of Alcon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88%

12%

Alcon Customer Loyalty Score by Gender

Male customers rated Alcon's Customer Loyalty score 9% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Alcon.

Male

90%

Yes

Female

81%

Yes

Alcon Customer Loyalty Score by Ethnicity

Alcon's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alcon.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

Asian or Pacific Islander

out of 100

Other

Alcon Customer Loyalty Score by Age

Alcon's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Alcon.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 82%	26-30	82%
31-35 91%	31-35	91%
36-40 87%	36-40	87%
41-45 78%	41-45	78%
46-50 89%	46-50	89%
51-55 85%	51-55	85%
61-65 100%	61-65	100%

Alcon Customer Loyalty Score by Usage

Alcon's Customer Loyalty score was rated the highest by customers who have used Alcon's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	66%
1 to 2 Years	93%
2 to 5 Years	78%
5 to 10 Years	100%
Over 10 Years	95%

Alcon Customer Loyalty Score by Industry

Alcon's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	93%
Accounting	82%
Architecture and Planning	100%
Banking and Financial Services	100%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	70%
Healthcare, Hospitals and Medicine	86%

Alcon Customer Loyalty vs. Competitors

Compared to its competitors, Alcon's Customer Loyalty score is rated right above Bausch & Lomb, and is preceded by ApolloMed.

COMPANY		Customer Loyalty Score
	ApolloMed	100%
	Alcon	88%
	Bausch & Lomb	79%
	Excelitas Technologies	N/A
	Crowder	N/A

Unlock Alcon Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Alcon Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Customer Loyalty score is rated right above Colgate Palmolive.

COMPANY		Customer Loyalty Score
	Alcon	88%
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

Unlock Alcon Customer Loyalty vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Alcon Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

Alcon Product Quality

4/5

Alcon has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Alcon's overall Product Quality score rated by its users and customers.

Alcon Product Information

Alcon’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Alcon's product the highest. Reviewers from the Business and Consumer Services industry rated Alcon the lowest at 3.1.

Website: http://www.alcon.com

Company Size: 10,000+ Employees

Industry

Tech

Biotech and Pharmaceuticals

Healthcare

Quick Insights into Alcon Product Quality

Alcon's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 36-40.

Sign Up to unlock insights into how customers have ranked Alcon's Product Quality.

Ranked Alcon Product Quality the Highest

Banking and Financial Services	5
26-30	4.8
1 to 2 Years	4.6

Ranked Alcon Product Quality the Lowest

Female	3.7
Business and Consumer Services	3.1
36-40	2.8

Alcon Product Quality Score by Gender

Male customers rated Alcon's Product Quality score 0.6 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Alcon.

Male

4.3/5

Female

3.7/5

Alcon Product Quality Score by Ethnicity

Alcon's Product Quality score was rated 4.1 stars by both Asian or Pacific Islander and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alcon.

Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.1	Hispanic or Latino	4.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.1	Other	4.1

Alcon Product Quality Score by Age

Alcon's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alcon.

Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 4.8	26-30	4.8
31-35 4.2	31-35	4.2
36-40 2.8	36-40	2.8
41-45 3.9	41-45	3.9
46-50 4.1	46-50	4.1
51-55 3.6	51-55	3.6
61-65 4.4	61-65	4.4

Alcon Product Quality Score by Usage

Alcon's Product Quality score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.9
1 to 2 Years	4.6
2 to 5 Years	3.9
5 to 10 Years	4
Over 10 Years	4.1

Alcon Product Quality Score by Industry

Alcon's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.4
Accounting	4.4
Architecture and Planning	3.8
Banking and Financial Services	5
Biotech and Pharmaceuticals	4
Business and Consumer Services	3.1
Healthcare, Hospitals and Medicine	4.2

Alcon Product Quality vs. Competitors

Compared to its competitors, Alcon's Product Quality score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANY		Product Quality Score
	Bausch & Lomb	4.1/5
	Alcon	4/5
	ApolloMed	2.2/5
	Excelitas Technologies	N/A
	Crowder	N/A

Unlock Alcon Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Alcon Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Alcon	4/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

Unlock Alcon Product Quality vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Alcon Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

Alcon Pricing

Alcon ROI & Value For Money

3.9/5

Alcon has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Alcon's overall ROI score rated by its users and customers.

Alcon Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Alcon.

Quick Insights into Alcon ROI

Alcon's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.

Sign Up to unlock insights into how customers have ranked Alcon's ROI score.

Ranked Alcon ROI the Highest

26-30	4.8
Accounting	4.6
1 to 2 Years	4.4

Ranked Alcon ROI the Lowest

Business and Consumer Services	3.1
Hispanic or Latino	3.1
36-40	2.8

Alcon ROI Score by Gender

Male customers rated Alcon's ROI score 0.8 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Alcon.

Male

4.1/5

Female

3.3/5

Alcon ROI Score by Ethnicity

Alcon's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alcon.

Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.1	Hispanic or Latino	3.1
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.7	Other	3.7

Alcon ROI Score by Age

Alcon's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Alcon.

Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.8	26-30	4.8
31-35 4.1	31-35	4.1
36-40 2.8	36-40	2.8
41-45 3.6	41-45	3.6
46-50 3.9	46-50	3.9
51-55 3.6	51-55	3.6
61-65 3.5	61-65	3.5

Alcon ROI Score by Usage

Alcon's ROI score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.4
1 to 2 Years	4.4
2 to 5 Years	3.7
5 to 10 Years	3.8
Over 10 Years	3.6

Alcon ROI Score by Industry

Alcon's ROI score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.1
Accounting	4.6
Architecture and Planning	3.6
Banking and Financial Services	4
Biotech and Pharmaceuticals	4.1
Business and Consumer Services	3.1
Healthcare, Hospitals and Medicine	3.9

Alcon Pricing vs. Competitors

Compared to its competitors, Alcon's ROI score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANY		Pricing Score
	Bausch & Lomb	4/5
	Alcon	3.9/5
	ApolloMed	2.5/5
	Excelitas Technologies	N/A
	Crowder	N/A

Unlock Alcon ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Alcon ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's ROI score is rated right above Glossier, and is preceded by Headspace.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Alcon	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

Unlock Alcon ROI vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Alcon ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

Alcon Customer Satisfaction (CSAT)

Alcon Customer Satisfaction (CSAT) Score

73 / 100

Alcon has an overall Customer Satisfaction score of 73 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	45%
Satisfied	28%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	6%
Very Dissatisfied	10%

Very Satisfied

45%

Satisfied

28%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Alcon Customer Satisfaction

Alcon's Customer Satisfaction score was rated highest by customers who have used Alcon's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.

Sign Up to unlock insights into how customers have ranked Alcon's Customer Satisfaction.

Ranked Alcon Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
Accounting	100%

Ranked Alcon Customer Satisfaction the Lowest

Female	64%
Less than 1 Year	58%
36-40	43%

Alcon Customer Satisfaction Score by Gender

Male customers rated Alcon's Customer Satisfaction score 13 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alcon.

77 / 100

Male

	Very Satisfied	53%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	3%
	Very Dissatisfied	7%

64 / 100

Female

	Very Satisfied	29%
	Satisfied	35%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	18%
	Very Dissatisfied	18%

Alcon Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Alcon's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alcon.

78 / 100

Very Satisfied	56%
Satisfied	22%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

56%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to Hispanic or Latino

Alcon's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alcon.

67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Alcon's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alcon.

75 / 100

Very Satisfied	31%
Satisfied	44%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	13%
Very Dissatisfied	6%

Very Satisfied

31%

Satisfied

44%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

CSAT according to Other

Alcon's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alcon.

67 / 100

Very Satisfied	56%
Satisfied	11%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

56%

Satisfied

11%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

11%

Alcon Customer Satisfaction Score by Age

Alcon's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Alcon.

100

Breakdown

Age

Score

18-25

100%

26-30

67%

31-35

78%

36-40

43%

41-45

75%

46-50

67%

51-55

60%

61-65

67%

Alcon Customer Satisfaction Score by Usage

Alcon's Customer Satisfaction score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	58
1 to 2 Years	100
2 to 5 Years	73
5 to 10 Years	58
Over 10 Years	72

Alcon Customer Satisfaction Score by Industry

Alcon's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Alcon Customer Satisfaction Score by Industry",
	"text": "Alcon's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Alcon's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Alcon's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Alcon's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Alcon's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 70,
			"stars": 0,
			"csatScore": 70,
			"text": "Alcon's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 70
		}
	]
}

Tech	72
Accounting	100
Architecture and Planning	67
Biotech and Pharmaceuticals	75
Healthcare, Hospitals and Medicine	70

Alcon Customer Satisfaction vs. Competitors

Compared to its competitors, Alcon's Customer Satisfaction score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANY		Customer Satisfaction (CSAT) Score
	Bausch & Lomb	86%
	Alcon	72%
	ApolloMed	50%
	Excelitas Technologies	0%
	Crowder	0%

Unlock Alcon Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Alcon Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	Alcon	72%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

Unlock Alcon Customer Satisfaction vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Alcon Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

Alcon Customer Service

4/5

Alcon has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Alcon's overall Customer Service score rated by its users and customers.

About Alcon's Customer Service

Address

Fort Worth, TX

Website

http://www.alcon.com

Phone Number

817-293-0450

Quick Insights into Alcon Customer Service

Alcon's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.

Sign Up to unlock insights into how customers have ranked Alcon's Customer Service score.

Ranked Alcon Customer Service the Highest

26-30	4.8
Accounting	4.6
1 to 2 Years	4.3

Ranked Alcon Customer Service the Lowest

Hispanic or Latino	3.3
Business and Consumer Services	3.1
36-40	2.9

Alcon Customer Service Score by Gender

Male customers rated Alcon's Customer Service score 0.8 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alcon.

Male

4.2/5

Female

3.4/5

Alcon Customer Service Score by Ethnicity

Alcon's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alcon.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.3	Hispanic or Latino	3.3
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3.8	Other	3.8

Alcon Customer Service Score by Age

Alcon's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Alcon.

100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 4.8	26-30	4.8
31-35 3.8	31-35	3.8
36-40 2.9	36-40	2.9
41-45 4.1	41-45	4.1
46-50 4	46-50	4
51-55 3.7	51-55	3.7
61-65 3.6	61-65	3.6

Alcon Customer Service Score by Usage

Alcon's Customer Service score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.9
1 to 2 Years	4.3
2 to 5 Years	3.9
5 to 10 Years	3.9
Over 10 Years	3.7

Alcon Customer Service Score by Industry

Alcon's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.2
Accounting	4.6
Architecture and Planning	4.5
Banking and Financial Services	4
Biotech and Pharmaceuticals	4.4
Business and Consumer Services	3.1
Healthcare, Hospitals and Medicine	3.8

Alcon Customer Service vs. Competitors

Compared to its competitors, Alcon's Customer Service score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANY		Customer Service Score
	Bausch & Lomb	4.1/5
	Alcon	4/5
	ApolloMed	2.5/5
	Excelitas Technologies	N/A
	Crowder	N/A

Unlock Alcon Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Alcon Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Customer Service score is rated right above Peloton, and is preceded by Glossier.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Alcon	4/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

Unlock Alcon Customer Service vs. Companies in Health and Wellness Data

Sign Up for Brand Profile PRO to get the full Alcon Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

Alcon as an Employer

4.5/5

Alcon has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Alcon

David J. Endicott

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Alcon scored a 37 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Alcon would recommend the brand to a friend. ENPS measures how likely Alcon employees would recommend working at Alcon to a friend.

Net Promoter Score

NPS Score

62%	Promoters
13%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
21%	Passive
24%	Detractors

Global Ranking Snapshot

Alcon is ranked #803 in the Global Top 100 Brands. It ranks just behind Del Monte Foods and just ahead of charity: water.

RANK			INDUSTRY
801	MercadoLibre	Marcos Galperin	Tech
802	Del Monte Foods	Greg Longstreet	Food and Beverages
803	Alcon	David J. Endicott	Health and Wellness
804	charity: water	Scott Harrison	Food and Beverages
805	OwnBackup	Sam Gutmann	Tech
806	ThoughtWorks	Guo Xiao	Tech
807	Accenture (Global)	Julie Sweet	Business and Consumer Services

Health and Wellness Ranking Snapshot

Alcon is ranked #73 in the Health and Wellness Industry. It ranks just behind Beckman Coulter and just ahead of Texas Children's Hospital.

RANK		Location
71	Bodybuilding.com	Meridian, ID
72	Beckman Coulter	Brea, CA
73	Alcon	Fort Worth, TX
74	Texas Children's Hospital	Houston, TX
75	DENTSPLY SIRONA	York, PA
76	Texas Health Resources	Arlington, TX
77	CHRISTUS Health	Irving, TX