Alcon NPS & Customer Reviews | Comparably
Alcon is
Ranked
#73
in
Health and Wellness Brands
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Alcon is ranked #73 in Health and Wellness Brands

About Alcon's Brand

Alcon Surgical is a hospital and health care company based out of 114 Stonehenge Dr, Orchard Park, NY, United States. Alcon’s brand is ranked #803 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Alcon. When compared to other organizations within the Health and Wellness industry, Alcon is ranked #73. Among its major competitors, Alcon is ranked in 1st place for NPS while Bausch & Lomb is 2nd, and ApolloMed is 3rd.Their current valuation is $35.36B

Brand at a Glance

88%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Alcon Ranking

Alcon NPS

Alcon's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Alcon's customers would recommend using the product based on a scale of -100 to 100.

Alcon Overall NPS

37
NPS
62%Promoters
13%Passives
25%Detractors
Alcon Overall NPS

Alcon NPS Trend

-100
-50
0
50
100
Jun 2024
36
Jun 202436
Jul 2024
36
Jul 202436
Aug 2024
36
Aug 202436
Sep 2024
38
Sep 202438
Oct 2024
38
Oct 202438
Dec 2024
37
Dec 202437
Feb 2025
37
Feb 202537
Mar 2025
37
Mar 202537
Apr 2025
37
Apr 202537
Aug 2025
38
Aug 202538
Sep 2025
37
Sep 202537
Nov 2025
35
Nov 202535

How Other Brands Compare

Alcon is ranked first for NPS among its competitors. Bausch & Lomb and ApolloMed come in second and third, with Vuzix coming in at #4. Among those competitors, it is the most valued company.

Alcon's Logo
Alcon
Bausch & Lomb's Logo
Bausch & Lomb
ApolloMed's Logo
ApolloMed
Vuzix's Logo
Vuzix
Global Ranking#803#-#-#-
NPS3733-25-
Valuation Updated every 24 hours for public companies$35.36B$11.34B$1.53B$870.72M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Alcon NPS by Gender

Male customers rated Alcon's NPS 55 points higher than Female customers.

Male

45

Alcon's NPS was rated 45 by Male customers on Comparably.

64%
Promoters
17%
Passives
19%
Detractors

Female

-10

Alcon's NPS was rated -10 by Female customers on Comparably.

37%
Promoters
16%
Passives
47%
Detractors

Alcon NPS by Ethnicity

Alcon's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
35
Caucasian35
Hispanic or Latino
-34
Hispanic or Latino-34
Asian or Pacific Islander
25
Asian or Pacific Islander25
Other
11
Other11

Alcon NPS by Age

Alcon's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
75%
Passives
0%
Detractors
25%
18-2575%0%25%
Promoters
60%
Passives
40%
Detractors
0%
26-3060%40%0%
Promoters
50%
Passives
30%
Detractors
20%
31-3550%30%20%
Promoters
14%
Passives
29%
Detractors
57%
36-4014%29%57%
Promoters
25%
Passives
25%
Detractors
50%
41-4525%25%50%
Promoters
75%
Passives
0%
Detractors
25%
46-5075%0%25%
Promoters
67%
Passives
0%
Detractors
33%
51-5567%0%33%
Promoters
25%
Passives
25%
Detractors
50%
61-6525%25%50%

Alcon NPS by Usage

Alcon's NPS was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-14
Less than 1 Year-14
1 to 2 Years
46
1 to 2 Years46
2 to 5 Years
25
2 to 5 Years25
5 to 10 Years
24
5 to 10 Years24
Over 10 Years
18
Over 10 Years18

Alcon NPS vs. Competitors

Compared to its competitors, Alcon's NPS is rated right above Bausch & Lomb.

Alcon NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Alcon's NPS is rated right above Colgate Palmolive, and is preceded by Glossier.

Alcon Customer Reviews

Out of the 9 Alcon customer reviews 7 were positive and 2 were constructive. Alcon customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Innovative company with consistently high level of product
What do you value most about this brand?
Alcon products very good excellent
What do you value most about this brand?
it is okay, really good
What do you value most about this brand?
Great client and companynto work with.
What do you value most about this brand?
dry eye solution and contact lenses

Alcon Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of Alcon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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88
88%
12
12%
Alcon Customer Loyalty

Alcon Customer Loyalty Score by Gender

Male customers rated Alcon's Customer Loyalty score 9% higher than Female customers.

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Male
90%
Yes
Female
81%
Yes

Alcon Customer Loyalty Score by Ethnicity

Alcon's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

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82
out of 100
Caucasian
100
out of 100
Hispanic or Latino
89
out of 100
Asian or Pacific Islander
90
out of 100
Other

Alcon Customer Loyalty Score by Age

Alcon's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
82%
26-3082%
31-35
91%
31-3591%
36-40
87%
36-4087%
41-45
78%
41-4578%
46-50
89%
46-5089%
51-55
85%
51-5585%
61-65
100%
61-65100%

Alcon Customer Loyalty Score by Usage

Alcon's Customer Loyalty score was rated the highest by customers who have used Alcon's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
66%
1 to 2 Years
93%
2 to 5 Years
78%
5 to 10 Years
100%
Over 10 Years
95%

Alcon Customer Loyalty Score by Industry

Alcon's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
93%
Accounting
82%
Architecture and Planning
100%
Banking and Financial Services
100%
Biotech and Pharmaceuticals
100%
Business and Consumer Services
70%
Healthcare, Hospitals and Medicine
86%

Alcon Customer Loyalty vs. Competitors

Compared to its competitors, Alcon's Customer Loyalty score is rated right above Bausch & Lomb, and is preceded by ApolloMed.

COMPANYCustomer Loyalty Score
ApolloMed100%
Alcon88%
Bausch & Lomb79%
Excelitas TechnologiesN/A
CrowderN/A

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Alcon's Logo
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ApolloMed's Logo
Bausch & Lomb's Logo
Excelitas Technologies' Logo
Crowder's Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Customer Loyalty score is rated right above Colgate Palmolive.

Unlock Alcon Customer Loyalty vs. Companies in Health and Wellness Data

Alcon's Logo
VS
Colgate Palmolive's Logo
Peloton's Logo
Headspace's Logo
CVS Health's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
WW (formally Weight Watchers) Logo

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Alcon Product Quality

4/5

Alcon has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Alcon Product Information

Alcon’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Alcon's product the highest. Reviewers from the Business and Consumer Services industry rated Alcon the lowest at 3.1.

Website
http://www.alcon.com
Company Size
10,000+ Employees

Industry

Tech
Biotech and Pharmaceuticals
Healthcare

Quick Insights into Alcon Product Quality

Alcon's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 36-40.

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Ranked Alcon Product Quality the Highest

Banking and Financial Services
5
26-30
4.8
1 to 2 Years
4.6

Ranked Alcon Product Quality the Lowest

Female
3.7
Business and Consumer Services
3.1
36-40
2.8

Alcon Product Quality Score by Gender

Male customers rated Alcon's Product Quality score 0.6 stars higher than Female customers.

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Male

4.3/5

Female

3.7/5

Alcon Product Quality Score by Ethnicity

Alcon's Product Quality score was rated 4.1 stars by both Asian or Pacific Islander and Other customers on Comparably.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.1
Hispanic or Latino4.1
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
4.1
Other4.1

Alcon Product Quality Score by Age

Alcon's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.7
18-254.7
26-30
4.8
26-304.8
31-35
4.2
31-354.2
36-40
2.8
36-402.8
41-45
3.9
41-453.9
46-50
4.1
46-504.1
51-55
3.6
51-553.6
61-65
4.4
61-654.4

Alcon Product Quality Score by Usage

Alcon's Product Quality score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.6
2 to 5 Years
3.9
5 to 10 Years
4
Over 10 Years
4.1

Alcon Product Quality Score by Industry

Alcon's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
4.4
Accounting
4.4
Architecture and Planning
3.8
Banking and Financial Services
5
Biotech and Pharmaceuticals
4
Business and Consumer Services
3.1
Healthcare, Hospitals and Medicine
4.2

Alcon Product Quality vs. Competitors

Compared to its competitors, Alcon's Product Quality score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANYProduct Quality Score
Bausch & Lomb4.1/5
Alcon4/5
ApolloMed2.2/5
Excelitas TechnologiesN/A
CrowderN/A

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Alcon's Logo
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Bausch & Lomb's Logo
ApolloMed's Logo
Excelitas Technologies' Logo
Crowder's Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.

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Alcon's Logo
VS
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Peloton's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Alcon Pricing

Alcon ROI & Value For Money

3.9/5

Alcon has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Alcon Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Alcon.

Quick Insights into Alcon ROI

Alcon's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.

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Ranked Alcon ROI the Highest

26-30
4.8
Accounting
4.6
1 to 2 Years
4.4

Ranked Alcon ROI the Lowest

Business and Consumer Services
3.1
Hispanic or Latino
3.1
36-40
2.8

Alcon ROI Score by Gender

Male customers rated Alcon's ROI score 0.8 stars higher than Female customers.

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Male

4.1/5

Female

3.3/5

Alcon ROI Score by Ethnicity

Alcon's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
3.1
Hispanic or Latino3.1
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.7
Other3.7

Alcon ROI Score by Age

Alcon's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.8
26-304.8
31-35
4.1
31-354.1
36-40
2.8
36-402.8
41-45
3.6
41-453.6
46-50
3.9
46-503.9
51-55
3.6
51-553.6
61-65
3.5
61-653.5

Alcon ROI Score by Usage

Alcon's ROI score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.4
1 to 2 Years
4.4
2 to 5 Years
3.7
5 to 10 Years
3.8
Over 10 Years
3.6

Alcon ROI Score by Industry

Alcon's ROI score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
4.1
Accounting
4.6
Architecture and Planning
3.6
Banking and Financial Services
4
Biotech and Pharmaceuticals
4.1
Business and Consumer Services
3.1
Healthcare, Hospitals and Medicine
3.9

Alcon Pricing vs. Competitors

Compared to its competitors, Alcon's ROI score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANYPricing Score
Bausch & Lomb4/5
Alcon3.9/5
ApolloMed2.5/5
Excelitas TechnologiesN/A
CrowderN/A

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Alcon's Logo
VS
Bausch & Lomb's Logo
ApolloMed's Logo
Excelitas Technologies' Logo
Crowder's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's ROI score is rated right above Glossier, and is preceded by Headspace.

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Alcon's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Alcon Customer Satisfaction (CSAT)

Alcon Customer Satisfaction (CSAT) Score

73 / 100

Alcon has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied45%
Satisfied28%
Neither Satisfied nor Dissatisfied11%
Dissatisfied6%
Very Dissatisfied10%
Very Satisfied
45%
Satisfied
28%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Alcon Customer Satisfaction

Alcon's Customer Satisfaction score was rated highest by customers who have used Alcon's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.

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Ranked Alcon Customer Satisfaction the Highest

1 to 2 Years
100%
18-25
100%
Accounting
100%

Ranked Alcon Customer Satisfaction the Lowest

Female
64%
Less than 1 Year
58%
36-40
43%

Alcon Customer Satisfaction Score by Gender

Male customers rated Alcon's Customer Satisfaction score 13 points higher than Female customers.

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77 / 100
Male
Very Satisfied
53%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
7%
64 / 100
Female
Very Satisfied
29%
Satisfied
35%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
18%

Alcon Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Alcon's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100
Very Satisfied56%
Satisfied22%
Neither Satisfied nor Dissatisfied6%
Dissatisfied0%
Very Dissatisfied16%
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
16%

CSAT according to Hispanic or Latino

Alcon's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100
Very Satisfied33%
Satisfied34%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Alcon's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100
Very Satisfied31%
Satisfied44%
Neither Satisfied nor Dissatisfied6%
Dissatisfied13%
Very Dissatisfied6%
Very Satisfied
31%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
6%

CSAT according to Other

Alcon's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100
Very Satisfied56%
Satisfied11%
Neither Satisfied nor Dissatisfied22%
Dissatisfied0%
Very Dissatisfied11%
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
11%

Alcon Customer Satisfaction Score by Age

Alcon's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
26-3067%
31-35 CSAT Score
78%
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
31-3578%
36-40 CSAT Score
43%
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
36-4043%
41-45 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
41-4575%
46-50 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
16%
46-5067%
51-55 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
51-5560%
61-65 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
61-6567%

Alcon Customer Satisfaction Score by Usage

Alcon's Customer Satisfaction score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
58
1 to 2 Years
100
2 to 5 Years
73
5 to 10 Years
58
Over 10 Years
72

Alcon Customer Satisfaction Score by Industry

Alcon's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
72
Accounting
100
Architecture and Planning
67
Biotech and Pharmaceuticals
75
Healthcare, Hospitals and Medicine
70

Alcon Customer Satisfaction vs. Competitors

Compared to its competitors, Alcon's Customer Satisfaction score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANYCustomer Satisfaction (CSAT) Score
Bausch & Lomb86%
Alcon72%
ApolloMed50%
Excelitas Technologies0%
Crowder0%

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Alcon's Logo
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Bausch & Lomb's Logo
ApolloMed's Logo
Excelitas Technologies' Logo
Crowder's Logo

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

Unlock Alcon Customer Satisfaction vs. Companies in Health and Wellness Data

Alcon's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
Peloton's Logo
WW (formally Weight Watchers) Logo

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Alcon Customer Service

4/5

Alcon has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Alcon's Customer Service

Address

Fort Worth, TX


Website

http://www.alcon.com


Phone Number

817-293-0450

Quick Insights into Alcon Customer Service

Alcon's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 36-40.

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Ranked Alcon Customer Service the Highest

26-30
4.8
Accounting
4.6
1 to 2 Years
4.3

Ranked Alcon Customer Service the Lowest

Hispanic or Latino
3.3
Business and Consumer Services
3.1
36-40
2.9

Alcon Customer Service Score by Gender

Male customers rated Alcon's Customer Service score 0.8 stars higher than Female customers.

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Male

4.2/5

Female

3.4/5

Alcon Customer Service Score by Ethnicity

Alcon's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
3.3
Hispanic or Latino3.3
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.8
Other3.8

Alcon Customer Service Score by Age

Alcon's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
4.6
18-254.6
26-30
4.8
26-304.8
31-35
3.8
31-353.8
36-40
2.9
36-402.9
41-45
4.1
41-454.1
46-50
4
46-504
51-55
3.7
51-553.7
61-65
3.6
61-653.6

Alcon Customer Service Score by Usage

Alcon's Customer Service score was rated the highest by customers who have used Alcon's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.3
2 to 5 Years
3.9
5 to 10 Years
3.9
Over 10 Years
3.7

Alcon Customer Service Score by Industry

Alcon's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
4.2
Accounting
4.6
Architecture and Planning
4.5
Banking and Financial Services
4
Biotech and Pharmaceuticals
4.4
Business and Consumer Services
3.1
Healthcare, Hospitals and Medicine
3.8

Alcon Customer Service vs. Competitors

Compared to its competitors, Alcon's Customer Service score is rated right above ApolloMed, and is preceded by Bausch & Lomb.

COMPANYCustomer Service Score
Bausch & Lomb4.1/5
Alcon4/5
ApolloMed2.5/5
Excelitas TechnologiesN/A
CrowderN/A

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Alcon's Logo
VS
Bausch & Lomb's Logo
ApolloMed's Logo
Excelitas Technologies' Logo
Crowder's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Alcon's Customer Service score is rated right above Peloton, and is preceded by Glossier.

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Alcon's Logo
VS
Glossier's Logo
Peloton's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Alcon as an Employer

4.5/5

Alcon has a 4.5/5 stars for its overall company culture rated by their employees

  Alcon CEO
top
5%
CEO of Alcon

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Alcon scored a 37 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Alcon would recommend the brand to a friend. ENPS measures how likely Alcon employees would recommend working at Alcon to a friend.

Net Promoter Score

37
NPS Score
62%Promoters
13%Passive
25%Detractors

Employee Net Promoter Score

31
eNPS Score
55%Promoters
21%Passive
24%Detractors

Global Ranking Snapshot

Alcon is ranked #803 in the Global Top 100 Brands. It ranks just behind Del Monte Foods and just ahead of charity: water.

RANKCOMPANYCEOINDUSTRY
801
MercadoLibre  MercadoLibre CEO
Marcos Galperin
Tech
802
Del Monte Foods  Del Monte Foods CEO
Greg Longstreet
Food and Beverages
803
Alcon  Alcon CEO
David J. Endicott
Health and Wellness
804
charity: water  charity: water CEO
Scott Harrison
Food and Beverages
805
OwnBackup  OwnBackup CEO
Sam Gutmann
Tech
806
ThoughtWorks  ThoughtWorks CEO
Guo Xiao
Tech
807
Accenture (Global)  Accenture (Global) CEO
Julie Sweet
Business and Consumer Services

Health and Wellness Ranking Snapshot

Alcon is ranked #73 in the Health and Wellness Industry. It ranks just behind Beckman Coulter and just ahead of Texas Children's Hospital.

RANKCOMPANYLocation
71
Bodybuilding.com
Meridian, ID
72
Beckman Coulter
Brea, CA
73
Alcon
Fort Worth, TX
74
Texas Children's Hospital
Houston, TX
75
DENTSPLY SIRONA
York, PA
76
Texas Health Resources
Arlington, TX
77
CHRISTUS Health
Irving, TX