33
NPS
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Bausch & Lomb
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About Bausch & Lomb's Brand
Bausch + Lomb is the eye health company dedicated to Bringing Visionary Ideas to Eye Health. Among its major competitors, Bausch & Lomb is ranked in 4th place for NPS while CooperVision is 1st, and Allergan is 2nd.Their current valuation is $11.34B
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Bausch & Lomb Ranking
- #3 / 4 of its competitors
Bausch & Lomb NPS
Bausch & Lomb's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Bausch & Lomb's customers would recommend using the product based on a scale of -100 to 100.
Bausch & Lomb Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Bausch & Lomb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 35 | May 2024 | 35 |
Jun 2024 28 | Jun 2024 | 28 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 33 | Aug 2024 | 33 |
Sep 2024 34 | Sep 2024 | 34 |
Oct 2024 36 | Oct 2024 | 36 |
Nov 2024 36 | Nov 2024 | 36 |
Apr 2025 38 | Apr 2025 | 38 |
Jun 2025 35 | Jun 2025 | 35 |
Jul 2025 35 | Jul 2025 | 35 |
Aug 2025 34 | Aug 2025 | 34 |
Oct 2025 33 | Oct 2025 | 33 |
How Other Brands Compare
Bausch & Lomb is ranked third for NPS among its competitors. CooperVision and Allergan come in first and second, with Johnson & Johnson coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.
Bausch & Lomb |  Johnson & Johnson |  Allergan |  CooperVision | |
| Global Ranking | #- | #89 | #675 | #775 |
| NPS | 33 | 26 | 41 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $11.34B | $428.68B | $63.36B | $20.72B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bausch & Lomb NPS by Gender
Male customers rated Bausch & Lomb's NPS 49 points higher than Female customers.
Male
89
Bausch & Lomb's NPS was rated 89 by Male customers on Comparably.
89%
Promoters
11%
Passives
0%
Detractors
Female
40
Bausch & Lomb's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Bausch & Lomb NPS by Ethnicity
Bausch & Lomb's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 60 | Other | 60 |
Bausch & Lomb NPS by Age
Bausch & Lomb's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Bausch & Lomb NPS by Usage
Bausch & Lomb's NPS was rated the highest by customers who have used Bausch & Lomb's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 67 | Over 10 Years | 67 |
Bausch & Lomb NPS vs. Competitors
Compared to its competitors, Bausch & Lomb's NPS is rated right above Johnson & Johnson, and is preceded by Alcon.
| COMPANY | NPS Score | |
|---|---|---|
| CooperVision | 43 |
| Allergan | 41 |
 | Alcon | 37 |
| Bausch & Lomb | 33 |
| Johnson & Johnson | 26 |
| Aerie Pharmaceuticals | N/A |
Bausch & Lomb Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Bausch & Lomb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bausch & Lomb Customer Loyalty Score by Gender
Male customers rated Bausch & Lomb's Customer Loyalty score 36% higher than Female customers.
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Male
100%
Yes
Female
64%
Yes
Bausch & Lomb Customer Loyalty Score by Ethnicity
Bausch & Lomb's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
82
out of 100
Other
Bausch & Lomb Customer Loyalty Score by Age
Bausch & Lomb's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Bausch & Lomb Customer Loyalty Score by Usage
Bausch & Lomb's Customer Loyalty score was rated the highest by customers who have used Bausch & Lomb's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bausch & Lomb Customer Loyalty Score by Industry
Bausch & Lomb's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Bausch & Lomb Customer Loyalty vs. Competitors
Compared to its competitors, Bausch & Lomb's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by Allergan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alcon | 88% |
| CooperVision | 84% |
| Allergan | 83% |
| Bausch & Lomb | 79% |
| Johnson & Johnson | 79% |
| Aerie Pharmaceuticals | N/A |
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Bausch & Lomb Product Quality
4.1/5
Bausch & Lomb has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bausch & Lomb Product Information
Bausch & Lomb’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Bausch & Lomb's product the highest. Reviewers from the Arts and Entertainment industry rated Bausch & Lomb the lowest at 3.2.
- Website
- http://www.bausch.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Bausch & Lomb Product Quality
Bausch & Lomb's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Bausch & Lomb Product Quality the Highest
Ranked Bausch & Lomb Product Quality the Lowest
Bausch & Lomb Product Quality Score by Gender
Male customers rated Bausch & Lomb's Product Quality score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
Bausch & Lomb Product Quality Score by Ethnicity
Bausch & Lomb's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.3 | Other | 4.3 |
Bausch & Lomb Product Quality Score by Age
Bausch & Lomb's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4 | 36-40 | 4 |
Bausch & Lomb Product Quality Score by Usage
Bausch & Lomb's Product Quality score was rated the highest by customers who have used Bausch & Lomb's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bausch & Lomb Product Quality Score by Industry
Bausch & Lomb's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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Bausch & Lomb Product Quality vs. Competitors
Compared to its competitors, Bausch & Lomb's Product Quality score is rated right above CooperVision.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bausch & Lomb | 4.1/5 |
| CooperVision | 4/5 |
| Allergan | 4/5 |
| Alcon | 4/5 |
| Johnson & Johnson | 4/5 |
| Aerie Pharmaceuticals | N/A |
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Bausch & Lomb Pricing
Bausch & Lomb ROI & Value For Money
4/5
Bausch & Lomb has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Bausch & Lomb Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Bausch & Lomb.
Quick Insights into Bausch & Lomb ROI
Bausch & Lomb's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Bausch & Lomb's products/services for 2 to 5 Years.
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Ranked Bausch & Lomb ROI the Highest
Ranked Bausch & Lomb ROI the Lowest
Bausch & Lomb ROI Score by Gender
Male customers rated Bausch & Lomb's ROI score 0.4 stars higher than Female customers.
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Male
4.2/5
Female
3.8/5
Bausch & Lomb ROI Score by Ethnicity
Bausch & Lomb's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.2 | Other | 4.2 |
Bausch & Lomb ROI Score by Age
Bausch & Lomb's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.5 | 36-40 | 3.5 |
Bausch & Lomb ROI Score by Usage
Bausch & Lomb's ROI score was rated the highest by customers who have used Bausch & Lomb's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bausch & Lomb ROI Score by Industry
Bausch & Lomb's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Bausch & Lomb Pricing vs. Competitors
Compared to its competitors, Bausch & Lomb's ROI score is rated right above Alcon, and is preceded by Allergan.
| COMPANY | Pricing Score | |
|---|---|---|
| CooperVision | 4.1/5 |
| Allergan | 4/5 |
| Bausch & Lomb | 4/5 |
| Alcon | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Aerie Pharmaceuticals | N/A |
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Bausch & Lomb Customer Satisfaction (CSAT)
Bausch & Lomb Customer Satisfaction (CSAT) Score
86 / 100
Bausch & Lomb has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
50%
Satisfied
36%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bausch & Lomb Customer Satisfaction
Bausch & Lomb's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Bausch & Lomb Customer Satisfaction the Highest
Ranked Bausch & Lomb Customer Satisfaction the Lowest
Bausch & Lomb Customer Satisfaction Score by Gender
Male customers rated Bausch & Lomb's Customer Satisfaction score 8 points higher than Female customers.
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88 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
Bausch & Lomb Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bausch & Lomb's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Bausch & Lomb's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Bausch & Lomb's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Bausch & Lomb's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Bausch & Lomb Customer Satisfaction Score by Age
Bausch & Lomb's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 100% |
Bausch & Lomb Customer Satisfaction Score by Usage
Bausch & Lomb's Customer Satisfaction score was rated the highest by customers who have used Bausch & Lomb's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bausch & Lomb Customer Satisfaction Score by Industry
Bausch & Lomb's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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}Bausch & Lomb Customer Satisfaction vs. Competitors
Compared to its competitors, Bausch & Lomb's Customer Satisfaction score is rated right above Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bausch & Lomb | 86% |
| Johnson & Johnson | 78% |
| CooperVision | 77% |
| Allergan | 76% |
| Alcon | 72% |
| Aerie Pharmaceuticals | 0% |
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Bausch & Lomb Customer Service
4.1/5
Bausch & Lomb has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Bausch & Lomb's Customer Service
Address
One Bausch & Lomb Place, Rochester, NY
Website
http://www.bausch.com
Phone Number
5853380831
Quick Insights into Bausch & Lomb Customer Service
Bausch & Lomb's Customer Service score was rated highest by customers who have used Bausch & Lomb's products/services for Over 10 Years, and rated lowest by customers who have used Bausch & Lomb's products/services for 2 to 5 Years.
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Ranked Bausch & Lomb Customer Service the Highest
Ranked Bausch & Lomb Customer Service the Lowest
Bausch & Lomb Customer Service Score by Gender
Male customers rated Bausch & Lomb's Customer Service score 0.6 stars higher than Female customers.
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Male
4.4/5
Female
3.8/5
Bausch & Lomb Customer Service Score by Ethnicity
Bausch & Lomb's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 4.4 | Other | 4.4 |
Bausch & Lomb Customer Service Score by Age
Bausch & Lomb's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.3 | 36-40 | 3.3 |
Bausch & Lomb Customer Service Score by Usage
Bausch & Lomb's Customer Service score was rated the highest by customers who have used Bausch & Lomb's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bausch & Lomb Customer Service Score by Industry
Bausch & Lomb's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Bausch & Lomb Customer Service vs. Competitors
Compared to its competitors, Bausch & Lomb's Customer Service score is rated right above Allergan, and is preceded by CooperVision.
| COMPANY | Customer Service Score | |
|---|---|---|
| CooperVision | 4.1/5 |
| Bausch & Lomb | 4.1/5 |
| Allergan | 4/5 |
| Alcon | 4/5 |
| Johnson & Johnson | 4/5 |
| Aerie Pharmaceuticals | N/A |
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Bausch & Lomb as an Employer
3.3/5
Bausch & Lomb has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Bausch & Lomb scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bausch & Lomb would recommend the brand to a friend. ENPS measures how likely Bausch & Lomb employees would recommend working at Bausch & Lomb to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
