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CooperVision is

Ranked

#69

Health and Wellness Brands

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CooperVision

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CooperVision is ranked #69 in Health and Wellness Brands

About CooperVision's Brand

CooperVision is one of the world’s leading manufacturers of soft contact lenses and related products and services. CooperVision’s brand is ranked #775 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of CooperVision. When compared to other organizations within the Health and Wellness industry, CooperVision is ranked #69. Among its major competitors, CooperVision is ranked in 1st place for NPS while Alcon is 2nd, and Bausch & Lomb is 3rd.Their current valuation is $20.72B

Brand at a Glance

84%

Customer Loyalty

4/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

CooperVision Ranking

^#775 in Global Best Brands
^#69 in Health and Wellness
^#1 / 4 of its competitors

CooperVision NPS

CooperVision's Net Promoter Score (NPS) is a 43 with 63% Promoters, 17% Passives, and 20% Detractors. Net Promoter Score tracks whether CooperVision's customers would recommend using the product based on a scale of -100 to 100.

CooperVision Overall NPS

NPS

63%	Promoters
17%	Passives
20%	Detractors

CooperVision NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 46	Mar 2023	46
Apr 2023 43	Apr 2023	43
May 2023 45	May 2023	45
Oct 2023 44	Oct 2023	44
Nov 2023 43	Nov 2023	43
Jan 2024 44	Jan 2024	44
Mar 2024 46	Mar 2024	46
Oct 2024 47	Oct 2024	47
May 2025 47	May 2025	47
Jun 2025 46	Jun 2025	46
Jul 2025 44	Jul 2025	44
Dec 2025 43	Dec 2025	43

How Other Brands Compare

CooperVision is ranked first for NPS among its competitors. Alcon and Essilor come in second and third, with Cooper Companies coming in at #4. Among those competitors, it is the third most valued company behind Essilor.

	CooperVision	Alcon	Essilor	Cooper Companies
Global Ranking	#775	#803	#-	#-
NPS	43	37	17	-
Valuation Updated every 24 hours for public companies	$20.72B	$35.36B	$73.61B	$17.35B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CooperVision NPS by Gender

Male customers rated CooperVision's NPS 49 points higher than Female customers.

Male

CooperVision's NPS was rated 49 by Male customers on Comparably.

66%

Promoters

17%

Passives

17%

Detractors

Female

CooperVision's NPS was rated by Female customers on Comparably.

25%

Promoters

50%

Passives

25%

Detractors

CooperVision NPS by Ethnicity

CooperVision's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50
African American/Black -67	African American/Black	-67
Asian or Pacific Islander 0	Asian or Pacific Islander	0

CooperVision NPS by Age

CooperVision's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

26-30

50%

25%

46-50

50%

25%

51-55

100%

CooperVision NPS by Usage

CooperVision's NPS was rated the highest by customers who have used CooperVision's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 75	2 to 5 Years	75
Over 10 Years 40	Over 10 Years	40

CooperVision NPS vs. Competitors

Compared to its competitors, CooperVision's NPS is rated right above Alcon.

COMPANY		NPS Score
	CooperVision	43
	Alcon	37
	Bausch & Lomb	33
	Essilor	17
	Cooper Companies	N/A

CooperVision NPS vs Companies in Health and Wellness

In the Health and Wellness industry, CooperVision's NPS is rated right above Headspace.

COMPANY		NPS Score
	CooperVision	43
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

CooperVision Customer Reviews

Out of the 3 CooperVision customer reviews 3 were positive and 0 were constructive. CooperVision customer reviews reflect that all customers have a favorable experience using the products/services of the company.

CooperVision Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of CooperVision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

CooperVision Customer Loyalty Score by Gender

Female customers rated CooperVision's Customer Loyalty score 30% higher than Male customers.

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Male

70%

Yes

Female

100%

Yes

CooperVision Customer Loyalty Score by Ethnicity

CooperVision's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

CooperVision Customer Loyalty Score by Age

CooperVision's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
46-50 100%	46-50	100%
51-55 100%	51-55	100%

CooperVision Customer Loyalty Score by Usage

CooperVision's Customer Loyalty score was rated the highest by customers who have used CooperVision's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	55%
2 to 5 Years	100%
Over 10 Years	100%

CooperVision Customer Loyalty Score by Industry

CooperVision's Customer Loyalty score was rated 89% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	89%

CooperVision Customer Loyalty vs. Competitors

Compared to its competitors, CooperVision's Customer Loyalty score is rated right above Bausch & Lomb, and is preceded by Alcon.

COMPANY		Customer Loyalty Score
	Alcon	88%
	CooperVision	84%
	Bausch & Lomb	79%
	Essilor	73%
	Cooper Companies	N/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, CooperVision's Customer Loyalty score is rated right above Peloton, and is preceded by Colgate Palmolive.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	CooperVision	84%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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CooperVision Product Quality

4/5

CooperVision has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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CooperVision Product Information

CooperVision’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CooperVision's product the highest.

Website: http://coopervision.com

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Healthcare

Quick Insights into CooperVision Product Quality

CooperVision's Product Quality score was rated highest by customers ages 51-55, and rated lowest by African American/Black customers.

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Ranked CooperVision Product Quality the Highest

51-55	4.6
2 to 5 Years	4.4
Caucasian	4.4

Ranked CooperVision Product Quality the Lowest

26-30	3.2
Female	3.1
African American/Black	2.1

CooperVision Product Quality Score by Gender

Male customers rated CooperVision's Product Quality score 1.3 stars higher than Female customers.

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Male

4.4/5

Female

3.1/5

CooperVision Product Quality Score by Ethnicity

CooperVision's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1

CooperVision Product Quality Score by Age

CooperVision's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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Summary	Age	Score
26-30 3.2	26-30	3.2
46-50 4.1	46-50	4.1
51-55 4.6	51-55	4.6

CooperVision Product Quality Score by Usage

CooperVision's Product Quality score was rated the highest by customers who have used CooperVision's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.3
2 to 5 Years	4.4
Over 10 Years	4.3

CooperVision Product Quality Score by Industry

CooperVision's Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.5

CooperVision Product Quality vs. Competitors

Compared to its competitors, CooperVision's Product Quality score is rated right above Alcon, and is preceded by Bausch & Lomb.

COMPANY		Product Quality Score
	Bausch & Lomb	4.1/5
	CooperVision	4/5
	Alcon	4/5
	Essilor	3.5/5
	Cooper Companies	N/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, CooperVision's Product Quality score is rated right above Peloton, and is preceded by Colgate Palmolive.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	CooperVision	4/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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CooperVision Pricing

CooperVision ROI & Value For Money

4.1/5

CooperVision has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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CooperVision Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into CooperVision ROI

CooperVision's ROI score was rated highest by customers who have used CooperVision's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.

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Ranked CooperVision ROI the Highest

2 to 5 Years	4.7
51-55	4.6
Male	4.3

Ranked CooperVision ROI the Lowest

1 to 2 Years	3.4
Female	3.1
African American/Black	2.6

CooperVision ROI Score by Gender

Male customers rated CooperVision's ROI score 1.2 stars higher than Female customers.

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Male

4.3/5

Female

3.1/5

CooperVision ROI Score by Ethnicity

CooperVision's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1

CooperVision ROI Score by Age

CooperVision's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 3.6	26-30	3.6
46-50 3.6	46-50	3.6
51-55 4.6	51-55	4.6

CooperVision ROI Score by Usage

CooperVision's ROI score was rated the highest by customers who have used CooperVision's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.4
2 to 5 Years	4.7
Over 10 Years	3.8

CooperVision ROI Score by Industry

CooperVision's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.4

CooperVision Pricing vs. Competitors

Compared to its competitors, CooperVision's ROI score is rated right above Bausch & Lomb.

COMPANY		Pricing Score
	CooperVision	4.1/5
	Bausch & Lomb	4/5
	Alcon	3.9/5
	Essilor	3.3/5
	Cooper Companies	N/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, CooperVision's ROI score is rated right above Peloton.

COMPANY		Pricing Score
	CooperVision	4.1/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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CooperVision Customer Satisfaction (CSAT)

CooperVision Customer Satisfaction (CSAT) Score

77 / 100

CooperVision has an overall Customer Satisfaction score of 77 rated by its users and customers.

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Very Satisfied	41%
Satisfied	36%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	7%
Very Dissatisfied	8%

Very Satisfied

41%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CooperVision Customer Satisfaction

CooperVision's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.

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Ranked CooperVision Customer Satisfaction the Highest

Caucasian	100%
Over 10 Years	100%
Female	72%

Ranked CooperVision Customer Satisfaction the Lowest

Asian or Pacific Islander	67%
1 to 2 Years	60%
Male	50%

CooperVision Customer Satisfaction Score by Gender

Female customers rated CooperVision's Customer Satisfaction score 22 points higher than Male customers.

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50 / 100

Male

	Very Satisfied	50%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	25%

72 / 100

Female

	Very Satisfied	29%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	14%
	Very Dissatisfied	14%

CooperVision Customer Satisfaction Score by Ethnicity

Caucasian
100%
Asian or Pacific Islander
67%

CSAT according to Caucasian

CooperVision's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	60%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

CooperVision's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CooperVision Customer Satisfaction Score by Age

CooperVision's Customer Satisfaction score was rated 67 points by customers ages 26-30 and customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

26-30

67%

46-50

67%

CooperVision Customer Satisfaction Score by Usage

CooperVision's Customer Satisfaction score was rated the highest by customers who have used CooperVision's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	60
2 to 5 Years	67
Over 10 Years	100

CooperVision Customer Satisfaction Score by Industry

CooperVision's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	67

CooperVision Customer Satisfaction vs. Competitors

Compared to its competitors, CooperVision's Customer Satisfaction score is rated right above Alcon, and is preceded by Bausch & Lomb.

COMPANY		Customer Satisfaction (CSAT) Score
	Bausch & Lomb	86%
	CooperVision	77%
	Alcon	72%
	Essilor	68%
	Cooper Companies	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, CooperVision's Customer Satisfaction score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	CooperVision	77%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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CooperVision Customer Service

4.1/5

CooperVision has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About CooperVision's Customer Service

Address

370 Woodcliff Drive, Suite 200, Fairport, NY

Website

http://coopervision.com

Phone Number

(585) 889-5688

Quick Insights into CooperVision Customer Service

CooperVision's Customer Service score was rated highest by customers who have used CooperVision's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.

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Ranked CooperVision Customer Service the Highest

2 to 5 Years	4.7
51-55	4.6
Male	4.4

Ranked CooperVision Customer Service the Lowest

1 to 2 Years	3.3
Female	3.2
African American/Black	2.8

CooperVision Customer Service Score by Gender

Male customers rated CooperVision's Customer Service score 1.2 stars higher than Female customers.

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Male

4.4/5

Female

3.2/5

CooperVision Customer Service Score by Ethnicity

CooperVision's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 3	Asian or Pacific Islander	3

CooperVision Customer Service Score by Age

CooperVision's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
26-30 3.5	26-30	3.5
46-50 3.9	46-50	3.9
51-55 4.6	51-55	4.6

CooperVision Customer Service Score by Usage

CooperVision's Customer Service score was rated the highest by customers who have used CooperVision's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.3
2 to 5 Years	4.7
Over 10 Years	4

CooperVision Customer Service Score by Industry

CooperVision's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.5

CooperVision Customer Service vs. Competitors

Compared to its competitors, CooperVision's Customer Service score is rated right above Bausch & Lomb.

COMPANY		Customer Service Score
	CooperVision	4.1/5
	Bausch & Lomb	4.1/5
	Alcon	4/5
	Essilor	3.5/5
	Cooper Companies	N/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, CooperVision's Customer Service score is rated right above Peloton, and is preceded by Glossier.

COMPANY		Customer Service Score
	Glossier	4.2/5
	CooperVision	4.1/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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CooperVision as an Employer

4.5/5

CooperVision has a 4.5/5 stars for its overall company culture rated by their employees

top

25%

CEO of CooperVision

Daniel McBride

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CooperVision scored a 43 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of CooperVision would recommend the brand to a friend. ENPS measures how likely CooperVision employees would recommend working at CooperVision to a friend.

Net Promoter Score

NPS Score

63%	Promoters
17%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
21%	Passive
33%	Detractors

Global Ranking Snapshot

CooperVision is ranked #775 in the Global Top 100 Brands. It ranks just behind Boehringer Ingelheim and just ahead of Protiviti.

RANK			INDUSTRY
773	Osmosis	Shiv Gaglani, MBA	Health and Wellness
774	Boehringer Ingelheim	Hubertus von Baumbach	Health and Wellness
775	CooperVision	Daniel McBride	Health and Wellness
776	Protiviti	Joseph Tarantino	Business and Consumer Services
777	Newsela	Pep Carrera	Tech
778	Haworth	Franco Bianchi	Retail
779	HCSS	Steve McGough	Tech

Health and Wellness Ranking Snapshot

CooperVision is ranked #69 in the Health and Wellness Industry. It ranks just behind Boehringer Ingelheim and just ahead of Flatiron Health.

RANK		Location
67	Osmosis	Kaysville, UT
68	Boehringer Ingelheim	Ridgefield, CT
69	CooperVision	Fairport, NY
70	Flatiron Health	York, NY
71	Bodybuilding.com	Meridian, ID
72	Beckman Coulter	Brea, CA
73	Alcon	Fort Worth, TX