73
NPS
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HCSS is ranked #258 in Tech Brands
HCSS is ranked #258 in Tech Brands
About HCSS' Brand
HCSS is an award-winning "Best Company to Work For in Texas"! See our stories through #insideHCSS or careers.hcss.com/blog. HCSS’s brand is ranked #779 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of HCSS. When compared to other organizations within the Tech industry, HCSS is ranked #258. Among its major competitors, HCSS is ranked in 1st place for NPS while Procore Technologies is 2nd, and Fieldwire is 3rd.
Brand at a Glance
74%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
HCSS Ranking
- #779 in Global Best Brands
- #258 in Tech
- #1 / 4 of its competitors
HCSS NPS
HCSS's Net Promoter Score (NPS) is a 73 with 78% Promoters, 17% Passives, and 5% Detractors. Net Promoter Score tracks whether HCSS's customers would recommend using the product based on a scale of -100 to 100.
HCSS Overall NPS
| 78% | Promoters |
|---|---|
| 17% | Passives |
| 5% | Detractors |
HCSS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 71 | Apr 2021 | 71 |
Nov 2021 71 | Nov 2021 | 71 |
Jan 2022 72 | Jan 2022 | 72 |
Apr 2022 72 | Apr 2022 | 72 |
May 2022 72 | May 2022 | 72 |
Jul 2022 73 | Jul 2022 | 73 |
Aug 2022 73 | Aug 2022 | 73 |
Sep 2022 75 | Sep 2022 | 75 |
Jun 2023 74 | Jun 2023 | 74 |
Sep 2023 72 | Sep 2023 | 72 |
Jan 2024 72 | Jan 2024 | 72 |
Mar 2024 71 | Mar 2024 | 71 |
How Other Brands Compare
HCSS is ranked first for NPS among its competitors. Procore Technologies and Fieldwire come in second and third, with Viewpoint coming in at #4.
 HCSS |  Procore Technologies |  Fieldwire |  Viewpoint | |
| Global Ranking | #779 | #- | #- | #- |
| NPS | 73 | 44 | 28 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.00B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCSS NPS by Gender
Male customers rated HCSS's NPS 15 points higher than Female customers.
Male
75
HCSS's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
60
HCSS's NPS was rated 60 by Female customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
HCSS NPS by Age
HCSS's NPS was rated 33 points by customers ages 31-35 on Comparably.
HCSS NPS by Usage
HCSS's NPS was rated the highest by customers who have used HCSS's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 69 | 2 to 5 Years | 69 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Over 10 Years 75 | Over 10 Years | 75 |
HCSS NPS vs. Competitors
Compared to its competitors, HCSS's NPS is rated right above Procore Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| HCSS | 73 |
| Procore Technologies | 44 |
| Fieldwire | 28 |
| Viewpoint | 12 |
HCSS Customer Reviews
Out of the 2 HCSS customer reviews 2 were positive and 0 were constructive. HCSS customer reviews reflect that all customers have a favorable experience using the products/services of the company.
HCSS Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of HCSS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HCSS Customer Loyalty Score by Gender
Male customers rated HCSS's Customer Loyalty score 36% higher than Female customers.
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Male
100%
Yes
Female
64%
Yes
HCSS Customer Loyalty Score by Age
HCSS's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
HCSS Customer Loyalty Score by Usage
HCSS's Customer Loyalty score was rated the highest by customers who have used HCSS's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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HCSS Customer Loyalty Score by Industry
HCSS's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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HCSS Customer Loyalty vs. Competitors
Compared to its competitors, HCSS's Customer Loyalty score is rated right above Fieldwire, and is preceded by Procore Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Procore Technologies | 81% |
| HCSS | 74% |
| Fieldwire | 10% |
| Viewpoint | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, HCSS's Customer Loyalty score is rated right below Peloton.
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HCSS Product Quality
4.2/5
HCSS has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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HCSS Product Information
HCSS serves markets in the United States and Canada. HCSS offers products for small, medium, and large sized businesses.
HCSS’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated HCSS's product the highest. Reviewers from the Tech industry rated HCSS the lowest at 4.1.
- Website
- http://www.hcss.com/
- Company Size
- 201-500 Employees
Industry
Tech
Construction
Languages Supported
English
Product Type
Construction Estimating Software
Quick Insights into HCSS Product Quality
HCSS's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked HCSS Product Quality the Highest
Ranked HCSS Product Quality the Lowest
HCSS Product Quality Score by Gender
Male customers rated HCSS's Product Quality score 0.6 stars higher than Female customers.
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Male
4.7/5
Female
4.1/5
HCSS Product Quality Score by Age
HCSS's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
HCSS Product Quality Score by Usage
HCSS's Product Quality score was rated the highest by customers who have used HCSS's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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HCSS Product Quality Score by Industry
HCSS's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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HCSS Product Quality vs. Competitors
Compared to its competitors, HCSS's Product Quality score is rated right above Procore Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| HCSS | 4.2/5 |
| Procore Technologies | 4.1/5 |
| Fieldwire | 3.8/5 |
| Viewpoint | 3.7/5 |
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Product Quality for Other Tech Brands
In the Tech industry, HCSS's Product Quality score is rated right above Google, and is preceded by Spotify.
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HCSS Pricing
HCSS ROI & Value For Money
4/5
HCSS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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HCSS Pricing Plans
HCSS has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from HCSS.
Who Uses HCSS?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into HCSS ROI
HCSS's ROI score was rated highest by customers who have used HCSS's products/services for 2 to 5 Years, and rated lowest by customers who have used HCSS's products/services for Over 10 Years.
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Ranked HCSS ROI the Highest
Ranked HCSS ROI the Lowest
HCSS ROI Score by Gender
Female customers rated HCSS's ROI score 0.8 stars higher than Male customers.
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Male
3.4/5
Female
4.2/5
HCSS ROI Score by Age
HCSS's ROI score was rated 3.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
HCSS ROI Score by Usage
HCSS's ROI score was rated the highest by customers who have used HCSS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCSS ROI Score by Industry
HCSS's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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HCSS Pricing vs. Competitors
Compared to its competitors, HCSS's ROI score is rated right above Viewpoint.
| COMPANY | Pricing Score | |
|---|---|---|
| HCSS | 4/5 |
| Viewpoint | 4/5 |
| Procore Technologies | 3.8/5 |
| Fieldwire | 3.4/5 |
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ROI for Other Tech Brands
In the Tech industry, HCSS's ROI score is rated right above Peloton, and is preceded by Nintendo.
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HCSS Customer Satisfaction (CSAT)
HCSS Customer Satisfaction (CSAT) Score
100 / 100
HCSS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
88%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HCSS Customer Satisfaction
HCSS's Customer Satisfaction score was rated highest by customers from the Construction industry.
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Ranked HCSS Customer Satisfaction the Highest
HCSS Customer Satisfaction Score by Gender
HCSS's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HCSS Customer Satisfaction Score by Usage
HCSS's Customer Satisfaction score was rated 100 points by customers who have used HCSS's products/services for Over 10 Years.
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HCSS Customer Satisfaction Score by Industry
HCSS's Customer Satisfaction score was rated 100 points by Construction industry customers.
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}HCSS Customer Satisfaction vs. Competitors
Compared to its competitors, HCSS's Customer Satisfaction score is rated right above Procore Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HCSS | 100% |
| Procore Technologies | 79% |
| Fieldwire | 0% |
| Viewpoint | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, HCSS's Customer Satisfaction score is rated right above Nintendo.
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HCSS Customer Service
4.2/5
HCSS has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About HCSS's Customer Service
Address
13151 W. Airport Blvd, Sugar Land, TX 77478
Website
http://www.hcss.com/
Phone Number
713-270-4000
HCSS's Social Links
Quick Insights into HCSS Customer Service
HCSS's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used HCSS's products/services for Over 10 Years.
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Ranked HCSS Customer Service the Highest
Ranked HCSS Customer Service the Lowest
HCSS Customer Service Score by Gender
Female customers rated HCSS's Customer Service score 0.5 stars higher than Male customers.
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Male
4/5
Female
4.5/5
HCSS Customer Service Score by Age
HCSS's Customer Service score was rated 4.3 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
HCSS Customer Service Score by Usage
HCSS's Customer Service score was rated the highest by customers who have used HCSS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCSS Customer Service Score by Industry
HCSS's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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HCSS Customer Service vs. Competitors
Compared to its competitors, HCSS's Customer Service score is rated right above Procore Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| HCSS | 4.2/5 |
| Procore Technologies | 3.9/5 |
| Viewpoint | 3.7/5 |
| Fieldwire | 2.7/5 |
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Customer Service for Other Tech Brands
In the Tech industry, HCSS's Customer Service score is rated right above Apple.
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HCSS as an Employer
4.7/5
HCSS has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HCSS scored a 73 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of HCSS would recommend the brand to a friend. ENPS measures how likely HCSS employees would recommend working at HCSS to a friend.
Net Promoter Score
73
NPS Score
| 78% | Promoters |
|---|---|
| 17% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 72% | Promoters |
|---|---|
| 12% | Passive |
| 16% | Detractors |
Global Ranking Snapshot
HCSS is ranked #779 in the Global Top 100 Brands. It ranks just behind Haworth and just ahead of Farfetch.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
777 |  | Newsela |  | Pep Carrera | Tech |
778 |  | Haworth |  | Franco Bianchi | Retail |
779 | | HCSS | | Steve McGough | Tech |
780 |  | Farfetch |  | José Neves | Retail |
781 |  | Chess.com |  | Erik Allebest | Media and Entertainment |
782 |  | McMaster-Carr |  | James DeLaney | Automotive and Transportation |
783 |  | Kiewit Corporation |  | Rick Lanoha | Business and Consumer Services |
Tech Ranking Snapshot
HCSS is ranked #258 in the Tech Industry. It ranks just behind Newsela and just ahead of Gong.io.
| RANK | COMPANY | Location | |
|---|---|---|---|
256 |  | CooperVision | Fairport, NY |
257 | | Newsela | York, NY |
258 | | HCSS | Sugar Land, TX |
259 |  | Gong.io | Palo Alto, CA |
260 |  | DigitalOcean | York, NY |
261 |  | BNSF Railway | Fort Worth, TX |
262 |  | Jio | Novi, MI |
