44
NPS
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Procore Technologies
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About Procore Technologies' Brand
A global company of Groundbreakers, Procore Technologies collectively builds towards what’s next for our employees, industry, customers, and global communities. Among its major competitors, Procore Technologies is ranked in 2nd place for NPS while Buildup is 1st, and PlanGrid is 3rd. Overall, Procore Technologies has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.00B
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Procore Technologies Ranking
- #1 / 4 of its competitors
Procore Technologies NPS
Procore Technologies's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether Procore Technologies's customers would recommend using the product based on a scale of -100 to 100.
Procore Technologies Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
Procore Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 51 | Feb 2023 | 51 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 48 | Aug 2023 | 48 |
Sep 2023 46 | Sep 2023 | 46 |
Oct 2023 48 | Oct 2023 | 48 |
Jan 2024 45 | Jan 2024 | 45 |
Mar 2024 46 | Mar 2024 | 46 |
Jun 2024 45 | Jun 2024 | 45 |
Nov 2024 45 | Nov 2024 | 45 |
Jan 2025 45 | Jan 2025 | 45 |
Feb 2025 45 | Feb 2025 | 45 |
Jan 2026 43 | Jan 2026 | 43 |
How Other Brands Compare
Procore Technologies is ranked first for NPS among its competitors. Autodesk and Fieldwire come in second and third, with Oracle coming in at #4. Among those competitors, it is the third most valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Procore Technologies NPS by Gender
Male customers rated Procore Technologies's NPS 17 points higher than Female customers.
Male
40
Procore Technologies's NPS was rated 40 by Male customers on Comparably.
64%
Promoters
12%
Passives
24%
Detractors
Female
23
Procore Technologies's NPS was rated 23 by Female customers on Comparably.
54%
Promoters
15%
Passives
31%
Detractors
Procore Technologies NPS by Ethnicity
Procore Technologies's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 20 | African American/Black | 20 |
Other 75 | Other | 75 |
Procore Technologies NPS by Age
Procore Technologies's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Procore Technologies NPS by Usage
Procore Technologies's NPS was rated the highest by customers who have used Procore Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 23 | 1 to 2 Years | 23 |
2 to 5 Years 36 | 2 to 5 Years | 36 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Procore Technologies NPS vs. Competitors
Compared to its competitors, Procore Technologies's NPS is rated right above PlanGrid, and is preceded by Buildup.
| COMPANY | NPS Score | |
|---|---|---|
 | Buildup | 55 |
| Procore Technologies | 44 |
 | PlanGrid | 36 |
 | Autodesk | 31 |
 | Fieldwire | 28 |
 | Oracle | 11 |
 | BuildingConnected | -100 |
Procore Technologies Customer Reviews
Out of the 5 Procore Technologies customer reviews 3 were positive and 2 were constructive. Procore Technologies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Procore Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Procore Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Procore Technologies Customer Loyalty Score by Gender
Procore Technologies's Customer Loyalty score was rated 79 by both Female and Male customers on Comparably.
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Male
79%
Yes
Female
79%
Yes
Procore Technologies Customer Loyalty Score by Ethnicity
Procore Technologies's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Procore Technologies.
83
out of 100
Caucasian
100
out of 100
Hispanic or Latino
46
out of 100
African American/Black
100
out of 100
Other
Procore Technologies Customer Loyalty Score by Age
Procore Technologies's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 90% | 26-30 | 90% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
51-55 40% | 51-55 | 40% |
56-60 46% | 56-60 | 46% |
Procore Technologies Customer Loyalty Score by Usage
Procore Technologies's Customer Loyalty score was rated the highest by customers who have used Procore Technologies's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Procore Technologies Customer Loyalty Score by Industry
Procore Technologies's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Procore Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Procore Technologies's Customer Loyalty score is rated right above PlanGrid, and is preceded by Autodesk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autodesk | 83% |
| Procore Technologies | 81% |
| PlanGrid | 75% |
| Oracle | 72% |
| Fieldwire | 10% |
| BuildingConnected | 10% |
| Buildup | N/A |
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Procore Technologies Product Quality
4.1/5
Procore Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Procore Technologies Product Information
Procore Technologies serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Mexico. Procore Technologies supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Procore Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Procore Technologies's product the highest. Reviewers from the Real Estate industry rated Procore Technologies the lowest at 4.1.
- Website
- http://www.procore.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
Portuguese
Spanish
Product Type
Construction Management Software
Facility Management Software
Construction Estimating Software
Construction CRM Software
Construction Bid Management Software
Construction Accounting Software
Job Costing Software
Contractor Management Software
Construction Scheduling Software
Punch List Software
BIM Software
Quick Insights into Procore Technologies Product Quality
Procore Technologies's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Procore Technologies Product Quality the Highest
Ranked Procore Technologies Product Quality the Lowest
Procore Technologies Product Quality Score by Gender
Male customers rated Procore Technologies's Product Quality score 0.4 stars higher than Female customers.
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Male
4.1/5
Female
3.7/5
Procore Technologies Product Quality Score by Ethnicity
Procore Technologies's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 4.2 | Other | 4.2 |
Procore Technologies Product Quality Score by Age
Procore Technologies's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.7 | 41-45 | 3.7 |
51-55 3.8 | 51-55 | 3.8 |
56-60 2.6 | 56-60 | 2.6 |
Procore Technologies Product Quality Score by Usage
Procore Technologies's Product Quality score was rated the highest by customers who have used Procore Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Procore Technologies Product Quality Score by Industry
Procore Technologies's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Construction industry customers.
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Procore Technologies Product Quality vs. Competitors
Compared to its competitors, Procore Technologies's Product Quality score is rated right above Autodesk, and is preceded by Buildup.
| COMPANY | Product Quality Score | |
|---|---|---|
| Buildup | 4.1/5 |
| Procore Technologies | 4.1/5 |
| Autodesk | 4/5 |
| PlanGrid | 3.9/5 |
| Fieldwire | 3.8/5 |
| Oracle | 3.7/5 |
| BuildingConnected | 1.5/5 |
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Procore Technologies Pricing
Procore Technologies ROI & Value For Money
3.8/5
Procore Technologies has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Procore Technologies Pricing Plans
Procore Technologies has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Utilities industry. The users from the Construction industry think that they had the lowest ROI from Procore Technologies.
Who Uses Procore Technologies?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Procore Technologies ROI
Procore Technologies's ROI score was rated highest by customers from the Utilities industry, and rated lowest by customers ages 36-40.
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Ranked Procore Technologies ROI the Highest
Ranked Procore Technologies ROI the Lowest
Procore Technologies ROI Score by Gender
Procore Technologies's ROI score was rated 3.4 by both Female and Male customers on Comparably.
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Male
3.4/5
Female
3.4/5
Procore Technologies ROI Score by Ethnicity
Procore Technologies's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 4.1 | Other | 4.1 |
Procore Technologies ROI Score by Age
Procore Technologies's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 1.8 | 36-40 | 1.8 |
41-45 3.5 | 41-45 | 3.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2 | 56-60 | 2 |
Procore Technologies ROI Score by Usage
Procore Technologies's ROI score was rated the highest by customers who have used Procore Technologies's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Procore Technologies ROI Score by Industry
Procore Technologies's ROI score was rated the highest by Utilities industry customers, and the lowest by Construction industry customers.
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Procore Technologies Pricing vs. Competitors
Compared to its competitors, Procore Technologies's ROI score is rated right above Oracle, and is preceded by Autodesk.
| COMPANY | Pricing Score | |
|---|---|---|
| Buildup | 4/5 |
| PlanGrid | 4/5 |
| Autodesk | 3.9/5 |
| Procore Technologies | 3.8/5 |
| Oracle | 3.7/5 |
| Fieldwire | 3.4/5 |
| BuildingConnected | 1.5/5 |
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Procore Technologies Customer Satisfaction (CSAT)
Procore Technologies Customer Satisfaction (CSAT) Score
79 / 100
Procore Technologies has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
32%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Procore Technologies Customer Satisfaction
Procore Technologies's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 51-55.
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Ranked Procore Technologies Customer Satisfaction the Highest
Ranked Procore Technologies Customer Satisfaction the Lowest
Procore Technologies Customer Satisfaction Score by Gender
Male customers rated Procore Technologies's Customer Satisfaction score 21 points higher than Female customers.
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81 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 6% |
60 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
Procore Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Procore Technologies' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
27%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
13%
CSAT according to African American/Black
Procore Technologies' Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Procore Technologies' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Procore Technologies Customer Satisfaction Score by Age
Procore Technologies's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 40% |
Procore Technologies Customer Satisfaction Score by Usage
Procore Technologies's Customer Satisfaction score was rated the highest by customers who have used Procore Technologies's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Procore Technologies Customer Satisfaction Score by Industry
Procore Technologies's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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}Procore Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Procore Technologies's Customer Satisfaction score is rated right above Autodesk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Procore Technologies | 80% |
| Autodesk | 74% |
| Oracle | 67% |
| PlanGrid | 46% |
| Buildup | 0% |
| Fieldwire | 0% |
| BuildingConnected | 0% |
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Procore Technologies Customer Service
3.9/5
Procore Technologies has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Procore Technologies's Customer Service
Address
6309 Carpinteria Ave, Carpinteria, CA 93013
Website
http://www.procore.com
Phone Number
(866) 477-6267
Procore Technologies's Social Links
Quick Insights into Procore Technologies Customer Service
Procore Technologies's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Procore Technologies Customer Service the Highest
Ranked Procore Technologies Customer Service the Lowest
Procore Technologies Customer Service Score by Gender
Male customers rated Procore Technologies's Customer Service score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Procore Technologies Customer Service Score by Ethnicity
Procore Technologies's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Procore Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3 | African American/Black | 3 |
Other 4.9 | Other | 4.9 |
Procore Technologies Customer Service Score by Age
Procore Technologies's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Procore Technologies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.9 | 41-45 | 3.9 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.7 | 56-60 | 1.7 |
Procore Technologies Customer Service Score by Usage
Procore Technologies's Customer Service score was rated the highest by customers who have used Procore Technologies's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Procore Technologies Customer Service Score by Industry
Procore Technologies's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Procore Technologies Customer Service vs. Competitors
Compared to its competitors, Procore Technologies's Customer Service score is rated right above Autodesk, and is preceded by Buildup.
| COMPANY | Customer Service Score | |
|---|---|---|
| Buildup | 5/5 |
| Procore Technologies | 3.9/5 |
| Autodesk | 3.8/5 |
| Oracle | 3.6/5 |
| PlanGrid | 3.3/5 |
| Fieldwire | 2.7/5 |
| BuildingConnected | 1.5/5 |
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Procore Technologies as an Employer
4.6/5
Procore Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Procore Technologies scored a 44 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Procore Technologies would recommend the brand to a friend. ENPS measures how likely Procore Technologies employees would recommend working at Procore Technologies to a friend.
Net Promoter Score
44
NPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
