36
NPS
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PlanGrid
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About PlanGrid's Brand
PlanGrid is a cloud-based app that allows users to store blueprints and construction documents on iPad and iPhone.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.3/5
Customer Service
PlanGrid NPS
PlanGrid's Net Promoter Score (NPS) is a 36 with 60% Promoters, 16% Passives, and 24% Detractors. Net Promoter Score tracks whether PlanGrid's customers would recommend using the product based on a scale of -100 to 100.
PlanGrid Overall NPS
| 60% | Promoters |
|---|---|
| 16% | Passives |
| 24% | Detractors |
PlanGrid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 67 | Apr 2022 | 67 |
May 2022 55 | May 2022 | 55 |
Jun 2022 57 | Jun 2022 | 57 |
Aug 2022 55 | Aug 2022 | 55 |
Sep 2022 52 | Sep 2022 | 52 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 47 | Dec 2022 | 47 |
Mar 2023 49 | Mar 2023 | 49 |
Apr 2023 46 | Apr 2023 | 46 |
May 2023 42 | May 2023 | 42 |
Sep 2023 40 | Sep 2023 | 40 |
Feb 2024 37 | Feb 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PlanGrid NPS by Gender
PlanGrid's NPS was rated -50 by Male customers on Comparably.
Male
-50
PlanGrid's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
PlanGrid's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PlanGrid NPS by Ethnicity
PlanGrid's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
PlanGrid NPS by Usage
PlanGrid's NPS was rated the highest by customers who have used PlanGrid's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 58 | 2 to 5 Years | 58 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
PlanGrid Customer Reviews
Out of the 3 PlanGrid customer reviews 1 was positive and 2 were constructive. PlanGrid customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PlanGrid Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of PlanGrid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PlanGrid Customer Loyalty Score by Gender
PlanGrid's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PlanGrid.
Male
78%
Yes
Female
N/A
Yes
PlanGrid Customer Loyalty Score by Ethnicity
PlanGrid's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PlanGrid.
82
out of 100
Caucasian
PlanGrid Customer Loyalty Score by Industry
PlanGrid's Customer Loyalty score was rated 78% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PlanGrid Product Quality
3.9/5
PlanGrid has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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PlanGrid Product Information
PlanGrid serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. PlanGrid supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
PlanGrid’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated PlanGrid's product the highest. Reviewers from the Arts and Entertainment industry rated PlanGrid the lowest at 3.
- Website
- http://www.plangrid.com/
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
Real Estate
SaaS
Construction
Languages Supported
English
Spanish
Japanese
Product Type
Construction Management Software
Punch List Software
Quick Insights into PlanGrid Product Quality
PlanGrid's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked PlanGrid Product Quality the Highest
Ranked PlanGrid Product Quality the Lowest
PlanGrid Product Quality Score by Gender
PlanGrid's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PlanGrid.
Male
2.6/5
Female
N/A
PlanGrid Product Quality Score by Ethnicity
PlanGrid's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PlanGrid.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
PlanGrid Product Quality Score by Usage
PlanGrid's Product Quality score was rated the highest by customers who have used PlanGrid's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PlanGrid Product Quality Score by Industry
PlanGrid's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PlanGrid Pricing
PlanGrid ROI & Value For Money
4/5
PlanGrid has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PlanGrid's overall ROI score rated by its users and customers.
PlanGrid Pricing Plans
PlanGrid has a pricing structure that accommodates small, medium, and large businesses. Starting from $39/month, PlanGrid uses a subscription model and offers the following: - 51-550 drawings is $39/month billed annually, - 551-5000 drawings is $59/month billed annually, and - More than 5000 drawings is $119/month billed annually.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Construction industry think that they had the lowest ROI from PlanGrid.
Who Uses PlanGrid?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into PlanGrid ROI
PlanGrid's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Construction industry.
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Ranked PlanGrid ROI the Highest
Ranked PlanGrid ROI the Lowest
PlanGrid ROI Score by Gender
PlanGrid's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PlanGrid.
Male
2.9/5
Female
N/A
PlanGrid ROI Score by Ethnicity
PlanGrid's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PlanGrid.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
PlanGrid ROI Score by Industry
PlanGrid's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PlanGrid Customer Satisfaction (CSAT)
PlanGrid Customer Satisfaction (CSAT) Score
46 / 100
PlanGrid has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
22%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
12%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PlanGrid Customer Satisfaction
PlanGrid's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PlanGrid's Customer Satisfaction.
Ranked PlanGrid Customer Satisfaction the Highest
PlanGrid Customer Satisfaction Score by Gender
PlanGrid's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PlanGrid.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
PlanGrid Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PlanGrid's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PlanGrid.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%
PlanGrid Customer Satisfaction Score by Industry
PlanGrid's Customer Satisfaction score was rated 0 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PlanGrid's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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}PlanGrid Customer Service
3.3/5
PlanGrid has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PlanGrid's overall Customer Service score rated by its users and customers.
About PlanGrid's Customer Service
Address
2111 Mission Street, Suite 404, San Francisco, CA 94110
Website
http://www.plangrid.com/
Phone Number
707-363-5593
Quick Insights into PlanGrid Customer Service
PlanGrid's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PlanGrid's Customer Service score.
Ranked PlanGrid Customer Service the Highest
PlanGrid Customer Service Score by Gender
PlanGrid's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PlanGrid.
Male
2.9/5
Female
N/A
PlanGrid Customer Service Score by Ethnicity
PlanGrid's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PlanGrid.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
PlanGrid Customer Service Score by Industry
PlanGrid's Customer Service score was rated 2 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PlanGrid as an Employer
3.6/5
PlanGrid has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
PlanGrid scored a 36 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of PlanGrid would recommend the brand to a friend. ENPS measures how likely PlanGrid employees would recommend working at PlanGrid to a friend.
Net Promoter Score
36
NPS Score
| 60% | Promoters |
|---|---|
| 16% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
