28
NPS
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Brand Page
Fieldwire
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About Fieldwire's Brand
The #1 construction management & field collaboration app for contractors.
Brand at a Glance
10%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
2.7/5
Customer Service
Fieldwire NPS
Fieldwire's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Fieldwire's customers would recommend using the product based on a scale of -100 to 100.
Fieldwire Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Fieldwire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Apr 2022 29 | Apr 2022 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fieldwire NPS by Usage
Fieldwire's NPS was rated the highest by customers who have used Fieldwire's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
Fieldwire Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Fieldwire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fieldwire Product Quality
3.8/5
Fieldwire has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fieldwire's overall Product Quality score rated by its users and customers.
Fieldwire Product Information
Fieldwire serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Germany, and Mexico. Fieldwire supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fieldwire’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.fieldwire.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Productivity
Real Estate
SaaS
Construction
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Japanese
Korean
Russian
Product Type
Construction Management Software
Field Service Management (FSM) Software
Field Activity Management Software
Punch List Software
Fieldwire Pricing
Fieldwire ROI & Value For Money
3.4/5
Fieldwire has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fieldwire's overall ROI score rated by its users and customers.
Fieldwire Pricing Plans
Fieldwire has a pricing structure that accommodates small, medium, and large businesses. Starting from $29, Fieldwire uses a subscription model and offers the following: Pro Tier: $29.00 per user/per month (annually); $39.00 monthly, Business Tier: $39.00 per user/per month (annually); $49.00 monthly, and Enterprise Tier: On request.
Who Uses Fieldwire?
Small Businesses
Medium Businesses
Large Enterprises
Fieldwire Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fieldwire Customer Service
2.7/5
Fieldwire has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Fieldwire's Customer Service
Address
459 Geary Street, Suite 500, San Francisco, CA
Website
http://www.fieldwire.com
