40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Gong.io is ranked #259 in Tech Brands
Gong.io is ranked #259 in Tech Brands
About Gong.io's Brand
Gong uses artificial intelligence (AI) to analyze spoken conversations from audio sources Gong.io’s brand is ranked #785 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Gong.io. When compared to other organizations within the Tech industry, Gong.io is ranked #259.
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Gong.io Ranking
- #785 in Global Best Brands
- #259 in Tech
Gong.io NPS
Gong.io's Net Promoter Score (NPS) is a 40 with 59% Promoters, 22% Passives, and 19% Detractors. Net Promoter Score tracks whether Gong.io's customers would recommend using the product based on a scale of -100 to 100.
Gong.io Overall NPS
| 59% | Promoters |
|---|---|
| 22% | Passives |
| 19% | Detractors |
Gong.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 45 | Jun 2023 | 45 |
Jul 2023 44 | Jul 2023 | 44 |
Aug 2023 46 | Aug 2023 | 46 |
Sep 2023 45 | Sep 2023 | 45 |
Oct 2023 45 | Oct 2023 | 45 |
Jan 2024 42 | Jan 2024 | 42 |
Feb 2024 41 | Feb 2024 | 41 |
Apr 2024 43 | Apr 2024 | 43 |
May 2024 42 | May 2024 | 42 |
Dec 2024 43 | Dec 2024 | 43 |
Mar 2025 41 | Mar 2025 | 41 |
Sep 2025 40 | Sep 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gong.io NPS by Gender
Female customers rated Gong.io's NPS 37 points higher than Male customers.
Male
43
Gong.io's NPS was rated 43 by Male customers on Comparably.
62%
Promoters
19%
Passives
19%
Detractors
Female
80
Gong.io's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Gong.io NPS by Ethnicity
Gong.io's NPS was rated 46 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 46 | Caucasian | 46 |
Gong.io NPS by Age
Gong.io's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Gong.io NPS by Usage
Gong.io's NPS was rated the highest by customers who have used Gong.io's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 92 | 1 to 2 Years | 92 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Gong.io Customer Reviews
Out of the 5 Gong.io customer reviews 3 were positive and 2 were constructive. Gong.io customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Gong.io Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Gong.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gong.io Customer Loyalty Score by Gender
Male customers rated Gong.io's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Gong.io.
Male
88%
Yes
Female
82%
Yes
Gong.io Customer Loyalty Score by Ethnicity
Gong.io's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gong.io.
82
out of 100
Caucasian
Gong.io Customer Loyalty Score by Age
Gong.io's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Gong.io.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 74% | 26-30 | 74% |
31-35 100% | 31-35 | 100% |
Gong.io Customer Loyalty Score by Usage
Gong.io's Customer Loyalty score was rated the highest by customers who have used Gong.io's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gong.io Customer Loyalty Score by Industry
Gong.io's Customer Loyalty score was rated 92% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Customer Loyalty for Other Tech Brands
In the Tech industry, Gong.io's Customer Loyalty score is rated right below Peloton.
Unlock Gong.io Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Gong.io Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Gong.io Product Quality
4.3/5
Gong.io has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Gong.io's overall Product Quality score rated by its users and customers.
Gong.io Product Information
Gong.io serves markets in the United States. Gong.io supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Gong.io’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Gong.io's product the highest.
- Website
- http://gong.io
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Languages Supported
English
Product Type
Sales Management Software
Sales Forecasting & Analytics Software
Sales Enablement Software
Inside Sales Software
Sales Coaching Software
Call Recording Software
Quick Insights into Gong.io Product Quality
Gong.io's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Gong.io's Product Quality.
Ranked Gong.io Product Quality the Highest
Ranked Gong.io Product Quality the Lowest
Gong.io Product Quality Score by Gender
Female customers rated Gong.io's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Gong.io.
Male
4.6/5
Female
4.8/5
Gong.io Product Quality Score by Ethnicity
Gong.io's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gong.io.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Gong.io Product Quality Score by Age
Gong.io's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gong.io.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
31-35 4.8 | 31-35 | 4.8 |
Gong.io Product Quality Score by Usage
Gong.io's Product Quality score was rated the highest by customers who have used Gong.io's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Gong.io Product Quality Score by Industry
Gong.io's Product Quality score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Product Quality for Other Tech Brands
In the Tech industry, Gong.io's Product Quality score is rated right above Netflix, and is preceded by Zoom Video Communications.
Unlock Gong.io Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Gong.io Product Quality vs. Companies in Tech data and gain insights into your customers today.
Gong.io Pricing
Gong.io ROI & Value For Money
4.2/5
Gong.io has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gong.io's overall ROI score rated by its users and customers.
Gong.io Pricing Plans
Gong.io has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Gong.io?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Gong.io ROI
Gong.io's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Gong.io's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Gong.io's ROI score.
Ranked Gong.io ROI the Highest
Ranked Gong.io ROI the Lowest
Gong.io ROI Score by Gender
Male customers rated Gong.io's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Gong.io.
Male
4.4/5
Female
4.3/5
Gong.io ROI Score by Ethnicity
Gong.io's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gong.io.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Gong.io ROI Score by Age
Gong.io's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gong.io.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.7 | 31-35 | 4.7 |
Gong.io ROI Score by Usage
Gong.io's ROI score was rated the highest by customers who have used Gong.io's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Gong.io ROI Score by Industry
Gong.io's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ROI for Other Tech Brands
In the Tech industry, Gong.io's ROI score is rated right above Zoom Video Communications.
Unlock Gong.io ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Gong.io ROI vs. Companies in Tech data and gain insights into your customers today.
Gong.io Customer Satisfaction (CSAT)
Gong.io Customer Satisfaction (CSAT) Score
75 / 100
Gong.io has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
24%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gong.io Customer Satisfaction
Gong.io's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Gong.io's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Gong.io's Customer Satisfaction.
Ranked Gong.io Customer Satisfaction the Highest
Ranked Gong.io Customer Satisfaction the Lowest
Gong.io Customer Satisfaction Score by Gender
Gong.io's Customer Satisfaction score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Gong.io.
70 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
Gong.io Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gong.io's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Gong.io.
89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
Gong.io Customer Satisfaction Score by Usage
Gong.io's Customer Satisfaction score was rated the highest by customers who have used Gong.io's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Gong.io Customer Satisfaction Score by Industry
Gong.io's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Gong.io Customer Satisfaction Score by Industry",
"text": "Gong.io's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Gong.io's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Customer Satisfaction for Other Tech Brands
In the Tech industry, Gong.io's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
Unlock Gong.io Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Gong.io Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Gong.io Customer Service
4.1/5
Gong.io has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Gong.io's overall Customer Service score rated by its users and customers.
About Gong.io's Customer Service
Address
814 Mission Street, Floor 4, Palo Alto, CA 94103
Website
http://gong.io
Gong.io's Social Links
Quick Insights into Gong.io Customer Service
Gong.io's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Gong.io's Customer Service score.
Ranked Gong.io Customer Service the Highest
Ranked Gong.io Customer Service the Lowest
Gong.io Customer Service Score by Gender
Female customers rated Gong.io's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Gong.io.
Male
4.4/5
Female
4.7/5
Gong.io Customer Service Score by Ethnicity
Gong.io's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gong.io.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Gong.io Customer Service Score by Age
Gong.io's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Gong.io.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.8 | 31-35 | 4.8 |
Gong.io Customer Service Score by Usage
Gong.io's Customer Service score was rated 4.5 stars by customers who have used Gong.io's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Gong.io Customer Service Score by Industry
Gong.io's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Customer Service for Other Tech Brands
In the Tech industry, Gong.io's Customer Service score is rated right above Google, and is preceded by Apple.
Unlock Gong.io Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Gong.io Customer Service vs. Companies in Tech data and gain insights into your customers today.
Gong.io as an Employer
3.7/5
Gong.io has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Gong.io scored a 40 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Gong.io would recommend the brand to a friend. ENPS measures how likely Gong.io employees would recommend working at Gong.io to a friend.
Net Promoter Score
40
NPS Score
| 59% | Promoters |
|---|---|
| 22% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 48% | Promoters |
|---|---|
| 31% | Passive |
| 21% | Detractors |
Global Ranking Snapshot
Gong.io is ranked #785 in the Global Top 100 Brands. It ranks just behind Chicken Salad Chick and just ahead of Flatiron Health.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
783 |  | Kiewit Corporation |  | Rick Lanoha | Business and Consumer Services |
784 |  | Chicken Salad Chick |  | Scott Deviney | Food and Beverages |
785 | | Gong.io | | Amit Bendov | Tech |
786 |  | Flatiron Health |  | Carolyn Starrett | Health and Wellness |
787 |  | City National Bank |  | Kelly Coffey | Banking and Financial Services |
788 |  | DigitalOcean |  | Yancey Spruill | Tech |
789 |  | BNSF Railway |  | Carl Ice | Automotive and Transportation |
Tech Ranking Snapshot
Gong.io is ranked #259 in the Tech Industry. It ranks just behind HCSS and just ahead of DigitalOcean.
| RANK | COMPANY | Location | |
|---|---|---|---|
257 |  | Newsela | York, NY |
258 |  | HCSS | Sugar Land, TX |
259 | | Gong.io | Palo Alto, CA |
260 | | DigitalOcean | York, NY |
261 | | BNSF Railway | Fort Worth, TX |
262 |  | Jio | Novi, MI |
263 |  | Andela | York, NY |
