DigitalOcean NPS & Customer Reviews | Comparably
DigitalOcean is
Ranked
#260
in
Tech Brands
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DigitalOcean is ranked #260 in Tech Brands

About DigitalOcean's Brand

DigitalOcean simplifies cloud computing so developers and businesses can spend more time building software that changes the world. With its mission-critical infrastructure and fully managed offerings, DigitalOcean helps developers, startups and small and medium-sized businesses (SMBs) rapidly build, deploy and scale applications to accelerate innovation and increase productivity and agility. DigitalOcean’s brand is ranked #788 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DigitalOcean. When compared to other organizations within the Tech industry, DigitalOcean is ranked #260. Among its major competitors, DigitalOcean is ranked in 3rd place for NPS while BlazeMeter is 1st, and Heroku is 2nd.Their current market cap is $350.00M

Brand at a Glance

75%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service

DigitalOcean Ranking

DigitalOcean NPS

DigitalOcean's Net Promoter Score (NPS) is a 35 with 61% Promoters, 13% Passives, and 26% Detractors. Net Promoter Score tracks whether DigitalOcean's customers would recommend using the product based on a scale of -100 to 100.

DigitalOcean Overall NPS

35
NPS
61%Promoters
13%Passives
26%Detractors
DigitalOcean Overall NPS

DigitalOcean NPS Trend

-100
-50
0
50
100
Jun 2023
37
Jun 202337
Jul 2023
36
Jul 202336
Aug 2023
36
Aug 202336
Oct 2023
38
Oct 202338
Dec 2023
36
Dec 202336
Feb 2024
37
Feb 202437
Mar 2024
35
Mar 202435
Apr 2024
33
Apr 202433
Aug 2024
30
Aug 202430
Oct 2024
32
Oct 202432
Nov 2024
34
Nov 202434
Mar 2025
34
Mar 202534

How Other Brands Compare

DigitalOcean is ranked third for NPS among its competitors. BlazeMeter and Heroku come in first and second, with Rackspace Technology coming in at #4. Among those competitors, it is the lowest valued company behind Rackspace Technology.

DigitalOcean's Logo
DigitalOcean
Rackspace Technology's Logo
Rackspace Technology
BlazeMeter's Logo
BlazeMeter
Heroku's Logo
Heroku
Global Ranking#788#584#-#-
NPS35175250
Valuation Updated every 24 hours for public companies$350.00M$444.14M--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DigitalOcean NPS by Gender

Female customers rated DigitalOcean's NPS 5 points higher than Male customers.

Male

61

DigitalOcean's NPS was rated 61 by Male customers on Comparably.

74%
Promoters
13%
Passives
13%
Detractors

Female

66

DigitalOcean's NPS was rated 66 by Female customers on Comparably.

83%
Promoters
0%
Passives
17%
Detractors

DigitalOcean NPS by Ethnicity

DigitalOcean's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
60
Caucasian60
Asian or Pacific Islander
100
Asian or Pacific Islander100

DigitalOcean NPS by Age

DigitalOcean's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
80%
Passives
20%
Detractors
0%
31-3580%20%0%
Promoters
75%
Passives
0%
Detractors
25%
41-4575%0%25%

DigitalOcean NPS by Usage

DigitalOcean's NPS was rated the highest by customers who have used DigitalOcean's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
34
Less than 1 Year34
1 to 2 Years
49
1 to 2 Years49
5 to 10 Years
75
5 to 10 Years75

DigitalOcean NPS vs. Competitors

Compared to its competitors, DigitalOcean's NPS is rated right above Rackspace Technology, and is preceded by Heroku.

DigitalOcean NPS vs Companies in Tech

In the Tech industry, DigitalOcean's NPS is rated right above Peloton, and is preceded by ROBLOX.

DigitalOcean Customer Reviews

Out of the 4 DigitalOcean customer reviews 3 were positive and 1 was constructive. DigitalOcean customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
I would like to see better writing
What do you value most about this brand?
Wonderful, Wonderful, Wonderful, wonderful, wonderful
What do you value most about this brand?
simple services and good to use
What do you value most about this brand?
Simplicity, support, affordability, easy to use

DigitalOcean Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of DigitalOcean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75
75%
25
25%
DigitalOcean Customer Loyalty

DigitalOcean Customer Loyalty Score by Gender

Male customers rated DigitalOcean's Customer Loyalty score 15% higher than Female customers.

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Male
100%
Yes
Female
85%
Yes

DigitalOcean Customer Loyalty Score by Ethnicity

DigitalOcean's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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82
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander

DigitalOcean Customer Loyalty Score by Age

DigitalOcean's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 41-45 on Comparably.

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0
20%
40%
60%
80%
100%
31-35
100%
31-35100%
41-45
100%
41-45100%

DigitalOcean Customer Loyalty Score by Usage

DigitalOcean's Customer Loyalty score was rated the highest by customers who have used DigitalOcean's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
100%
5 to 10 Years
100%

DigitalOcean Customer Loyalty Score by Industry

DigitalOcean's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

DigitalOcean Customer Loyalty vs. Competitors

Compared to its competitors, DigitalOcean's Customer Loyalty score is rated right above Rackspace Technology, and is preceded by Heroku.

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DigitalOcean's Logo
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Customer Loyalty for Other Tech Brands

In the Tech industry, DigitalOcean's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
DigitalOcean75%

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DigitalOcean Product Quality

3.8/5

DigitalOcean has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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DigitalOcean Product Information

DigitalOcean’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DigitalOcean's product the highest.

Website
http://www.digitalocean.com
Company Size
501-1,000 Employees

Industry

Information Services
Tech
Small Business Services

Quick Insights into DigitalOcean Product Quality

DigitalOcean's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used DigitalOcean's products/services for Less than 1 Year.

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Ranked DigitalOcean Product Quality the Highest

Asian or Pacific Islander
5
1 to 2 Years
4.8
31-35
4.8

Ranked DigitalOcean Product Quality the Lowest

Female
4.4
Caucasian
4.3
Less than 1 Year
3.8

DigitalOcean Product Quality Score by Gender

Male customers rated DigitalOcean's Product Quality score 0.3 stars higher than Female customers.

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Male

4.7/5

Female

4.4/5

DigitalOcean Product Quality Score by Ethnicity

DigitalOcean's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Asian or Pacific Islander
5
Asian or Pacific Islander5

DigitalOcean Product Quality Score by Age

DigitalOcean's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
31-35
4.8
31-354.8
41-45
4.7
41-454.7

DigitalOcean Product Quality Score by Usage

DigitalOcean's Product Quality score was rated the highest by customers who have used DigitalOcean's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.8
5 to 10 Years
4.7

DigitalOcean Product Quality Score by Industry

DigitalOcean's Product Quality score was rated 4.8 stars by Tech industry customers.

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Tech
4.8

DigitalOcean Product Quality vs. Competitors

Compared to its competitors, DigitalOcean's Product Quality score is rated right above Rackspace Technology, and is preceded by BlazeMeter.

COMPANYProduct Quality Score
Heroku4.2/5
BlazeMeter4.1/5
DigitalOcean3.8/5
Rackspace Technology3.7/5
LinodeN/A
ShuttleCloudN/A
Code ClimateN/A
SelectelN/A
SpotinstN/A

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Product Quality for Other Tech Brands

In the Tech industry, DigitalOcean's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
DigitalOcean3.8/5

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DigitalOcean Pricing

DigitalOcean ROI & Value For Money

3.9/5

DigitalOcean has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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DigitalOcean Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into DigitalOcean ROI

DigitalOcean's ROI score was rated highest by customers who have used DigitalOcean's products/services for 5 to 10 Years, and rated lowest by customers who have used DigitalOcean's products/services for Less than 1 Year.

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Ranked DigitalOcean ROI the Highest

5 to 10 Years
4.7
Caucasian
4.5
Male
4.5

Ranked DigitalOcean ROI the Lowest

Asian or Pacific Islander
4.1
Female
4
Less than 1 Year
3.3

DigitalOcean ROI Score by Gender

Male customers rated DigitalOcean's ROI score 0.5 stars higher than Female customers.

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Male

4.5/5

Female

4/5

DigitalOcean ROI Score by Ethnicity

DigitalOcean's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1

DigitalOcean ROI Score by Age

DigitalOcean's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
31-35
4.3
31-354.3
41-45
4.4
41-454.4

DigitalOcean ROI Score by Usage

DigitalOcean's ROI score was rated the highest by customers who have used DigitalOcean's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.3
1 to 2 Years
4.2
5 to 10 Years
4.7

DigitalOcean ROI Score by Industry

DigitalOcean's ROI score was rated 4.3 stars by Tech industry customers.

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Tech
4.3

DigitalOcean Pricing vs. Competitors

Compared to its competitors, DigitalOcean's ROI score is rated right above Rackspace Technology, and is preceded by Heroku.

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ROI for Other Tech Brands

In the Tech industry, DigitalOcean's ROI score is rated right above ROBLOX, and is preceded by Apple.

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Zoom Video Communications' Logo
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DigitalOcean Customer Satisfaction (CSAT)

DigitalOcean Customer Satisfaction (CSAT) Score

69 / 100

DigitalOcean has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied45%
Satisfied24%
Neither Satisfied nor Dissatisfied13%
Dissatisfied8%
Very Dissatisfied10%
Very Satisfied
45%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DigitalOcean Customer Satisfaction

DigitalOcean's Customer Satisfaction score was rated highest by customers who have used DigitalOcean's products/services for 1 to 2 Years, and rated lowest by customers who have used DigitalOcean's products/services for Less than 1 Year.

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Ranked DigitalOcean Customer Satisfaction the Highest

1 to 2 Years
100%
41-45
100%
Asian or Pacific Islander
100%

Ranked DigitalOcean Customer Satisfaction the Lowest

31-35
75%
Caucasian
75%
Less than 1 Year
66%

DigitalOcean Customer Satisfaction Score by Gender

Male customers rated DigitalOcean's Customer Satisfaction score 3 points higher than Female customers.

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83 / 100
Male
Very Satisfied
66%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
80 / 100
Female
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%

DigitalOcean Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DigitalOcean's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

DigitalOcean's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

DigitalOcean Customer Satisfaction Score by Age

DigitalOcean's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
31-35 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
31-3575%
41-45 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%

DigitalOcean Customer Satisfaction Score by Usage

DigitalOcean's Customer Satisfaction score was rated the highest by customers who have used DigitalOcean's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
66
1 to 2 Years
100
5 to 10 Years
67

DigitalOcean Customer Satisfaction Score by Industry

DigitalOcean's Customer Satisfaction score was rated 85 points by Tech industry customers.

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Tech
85

DigitalOcean Customer Satisfaction vs. Competitors

Compared to its competitors, DigitalOcean's Customer Satisfaction score is rated right above Rackspace Technology.

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Customer Satisfaction for Other Tech Brands

In the Tech industry, DigitalOcean's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
DigitalOcean69%
Peloton63%

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DigitalOcean Customer Service

3.8/5

DigitalOcean has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About DigitalOcean's Customer Service

Address

101 6th Ave, York, NY 10013


Website

http://www.digitalocean.com

Quick Insights into DigitalOcean Customer Service

DigitalOcean's Customer Service score was rated highest by customers who have used DigitalOcean's products/services for 1 to 2 Years, and rated lowest by customers who have used DigitalOcean's products/services for Less than 1 Year.

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Ranked DigitalOcean Customer Service the Highest

1 to 2 Years
4.5
Asian or Pacific Islander
4.5
Tech
4.4

Ranked DigitalOcean Customer Service the Lowest

Male
4.3
41-45
4.1
Less than 1 Year
3.6

DigitalOcean Customer Service Score by Gender

DigitalOcean's Customer Service score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

DigitalOcean Customer Service Score by Ethnicity

DigitalOcean's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
4.3
Caucasian4.3
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5

DigitalOcean Customer Service Score by Age

DigitalOcean's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
31-35
4.3
31-354.3
41-45
4.1
41-454.1

DigitalOcean Customer Service Score by Usage

DigitalOcean's Customer Service score was rated the highest by customers who have used DigitalOcean's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.6
1 to 2 Years
4.5
5 to 10 Years
4.5

DigitalOcean Customer Service Score by Industry

DigitalOcean's Customer Service score was rated 4.4 stars by Tech industry customers.

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Tech
4.4

DigitalOcean Customer Service vs. Competitors

Compared to its competitors, DigitalOcean's Customer Service score is rated right above BlazeMeter, and is preceded by Heroku.

COMPANYCustomer Service Score
Heroku3.8/5
DigitalOcean3.8/5
BlazeMeter3.7/5
Rackspace Technology3.2/5
LinodeN/A
ShuttleCloudN/A
Code ClimateN/A
SelectelN/A
SpotinstN/A

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Customer Service for Other Tech Brands

In the Tech industry, DigitalOcean's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
DigitalOcean3.8/5
ROBLOX3.6/5

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DigitalOcean as an Employer

4.6/5

DigitalOcean has a 4.6/5 stars for its overall company culture rated by their employees

  DigitalOcean CEO
top
5%
CEO of DigitalOcean

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DigitalOcean scored a 35 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of DigitalOcean would recommend the brand to a friend. ENPS measures how likely DigitalOcean employees would recommend working at DigitalOcean to a friend.

Net Promoter Score

35
NPS Score
61%Promoters
13%Passive
26%Detractors

Employee Net Promoter Score

57
eNPS Score
74%Promoters
9%Passive
17%Detractors

Global Ranking Snapshot

DigitalOcean is ranked #788 in the Global Top 100 Brands. It ranks just behind City National Bank and just ahead of BNSF Railway.

RANKCOMPANYCEOINDUSTRY
786
Flatiron Health  Flatiron Health CEO
Carolyn Starrett
Health and Wellness
787
City National Bank  City National Bank CEO
Kelly Coffey
Banking and Financial Services
788
DigitalOcean  DigitalOcean CEO
Yancey Spruill
Tech
789
BNSF Railway  BNSF Railway CEO
Carl Ice
Automotive and Transportation
790
Dr Martens  Dr Martens CEO
Kenny Wilson
Fashion and Beauty
791
Frost Bank  Frost Bank CEO
Phillip Green
Banking and Financial Services
792
ArcelorMittal  ArcelorMittal CEO
Lakshmi Mittal
Energy and Manufacturing

Tech Ranking Snapshot

DigitalOcean is ranked #260 in the Tech Industry. It ranks just behind Gong.io and just ahead of BNSF Railway.

RANKCOMPANYLocation
258
HCSS
Sugar Land, TX
259
Gong.io
Palo Alto, CA
260
DigitalOcean
York, NY
261
BNSF Railway
Fort Worth, TX
262
Jio
Novi, MI
263
Andela
York, NY
264
Beckman Coulter
Brea, CA