42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Dr Martens is ranked #72 in Fashion and Beauty Brands
Dr Martens is ranked #72 in Fashion and Beauty Brands
About Dr Martens' Brand
Dr. Martens’ appeal to people who have their own individual style but share a united spirit – authentic characters who stand for something. Dr Martens’s brand is ranked #790 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dr Martens. When compared to other organizations within the Fashion and Beauty industry, Dr Martens is ranked #72. Among its major competitors, Dr Martens is ranked in 4th place for NPS while Wolverine Worldwide is 1st, and Converse is 2nd.
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Dr Martens Ranking
- #72 in Fashion and Beauty
- #3 / 4 of its competitors
Dr Martens NPS
Dr Martens's Net Promoter Score (NPS) is a 42 with 61% Promoters, 20% Passives, and 19% Detractors. Net Promoter Score tracks whether Dr Martens's customers would recommend using the product based on a scale of -100 to 100.
Dr Martens Overall NPS
| 61% | Promoters |
|---|---|
| 20% | Passives |
| 19% | Detractors |
Dr Martens NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 41 | Nov 2024 | 41 |
Dec 2024 41 | Dec 2024 | 41 |
Jan 2025 41 | Jan 2025 | 41 |
Feb 2025 41 | Feb 2025 | 41 |
Mar 2025 41 | Mar 2025 | 41 |
Apr 2025 41 | Apr 2025 | 41 |
May 2025 41 | May 2025 | 41 |
Jun 2025 41 | Jun 2025 | 41 |
Sep 2025 41 | Sep 2025 | 41 |
Oct 2025 40 | Oct 2025 | 40 |
Nov 2025 42 | Nov 2025 | 42 |
Dec 2025 42 | Dec 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dr Martens NPS by Gender
Female customers rated Dr Martens's NPS 52 points higher than Male customers.
Male
11
Dr Martens's NPS was rated 11 by Male customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Female
63
Dr Martens's NPS was rated 63 by Female customers on Comparably.
76%
Promoters
11%
Passives
13%
Detractors
Dr Martens NPS by Ethnicity
Dr Martens's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 44 | Caucasian | 44 |
Hispanic or Latino 54 | Hispanic or Latino | 54 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander 47 | Asian or Pacific Islander | 47 |
Other 38 | Other | 38 |
Dr Martens NPS by Age
Dr Martens's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Dr Martens NPS by Usage
Dr Martens's NPS was rated the highest by customers who have used Dr Martens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 68 | 2 to 5 Years | 68 |
5 to 10 Years 47 | 5 to 10 Years | 47 |
Over 10 Years 28 | Over 10 Years | 28 |
Dr Martens NPS vs. Competitors
Compared to its competitors, Dr Martens's NPS is rated right above Crocs, and is preceded by Vans.
| COMPANY | NPS Score | |
|---|---|---|
 | Wolverine Worldwide | 55 |
 | Converse | 48 |
 | Vans | 47 |
 | Dr Martens | 42 |
 | Crocs | 34 |
 | Timberland | -14 |
Dr Martens NPS vs Companies in Fashion and Beauty
In the Fashion and Beauty industry, Dr Martens's NPS is rated right above Uniqlo, and is preceded by American Eagle Outfitters.
| COMPANY | NPS Score | |
|---|---|---|
 | Nike | 48 |
| Vans | 47 |
 | American Eagle Outfitters | 44 |
| Dr Martens | 42 |
 | Uniqlo | 40 |
 | CHANEL | 39 |
 | Glossier | 38 |
| Crocs | 34 |
 | Gucci | 31 |
Dr Martens Customer Reviews
Out of the 28 Dr Martens customer reviews 24 were positive and 4 were constructive. Dr Martens customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Dr Martens Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Dr Martens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dr Martens Customer Loyalty Score by Gender
Female customers rated Dr Martens's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dr Martens.
Male
81%
Yes
Female
92%
Yes
Dr Martens Customer Loyalty Score by Ethnicity
Dr Martens's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dr Martens.
95
out of 100
Caucasian
79
out of 100
Hispanic or Latino
89
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
79
out of 100
Other
Dr Martens Customer Loyalty Score by Age
Dr Martens's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Dr Martens.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 94% | 26-30 | 94% |
31-35 66% | 31-35 | 66% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
61-65 100% | 61-65 | 100% |
Dr Martens Customer Loyalty Score by Usage
Dr Martens's Customer Loyalty score was rated the highest by customers who have used Dr Martens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dr Martens Customer Loyalty Score by Industry
Dr Martens's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Dr Martens Customer Loyalty vs. Competitors
Compared to its competitors, Dr Martens's Customer Loyalty score is rated right above Crocs, and is preceded by Converse.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wolverine Worldwide | 87% |
| Vans | 85% |
| Converse | 84% |
| Dr Martens | 80% |
| Crocs | 79% |
| Timberland | 68% |
Unlock Dr Martens Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Dr Martens's Customer Loyalty score is rated right above CHANEL, and is preceded by Uniqlo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Vans | 85% |
| Nike | 83% |
| Uniqlo | 81% |
| Dr Martens | 80% |
| CHANEL | 79% |
| Crocs | 79% |
| Glossier | 77% |
| Gucci | 76% |
Unlock Dr Martens Customer Loyalty vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Dr Martens Product Quality
4.2/5
Dr Martens has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Dr Martens' overall Product Quality score rated by its users and customers.
Dr Martens Product Information
Dr Martens’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Dr Martens's product the highest. Reviewers from the Tech industry rated Dr Martens the lowest at 3.8.
- Website
- http://www.drmartens.com/
- Company Size
- 201-500 Employees
Industry
Retail
Quick Insights into Dr Martens Product Quality
Dr Martens's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked Dr Martens' Product Quality.
Ranked Dr Martens Product Quality the Highest
Ranked Dr Martens Product Quality the Lowest
Dr Martens Product Quality Score by Gender
Female customers rated Dr Martens's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dr Martens.
Male
3.9/5
Female
4.5/5
Dr Martens Product Quality Score by Ethnicity
Dr Martens's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dr Martens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.3 | Other | 4.3 |
Dr Martens Product Quality Score by Age
Dr Martens's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dr Martens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.2 | 31-35 | 4.2 |
36-40 5 | 36-40 | 5 |
41-45 4.7 | 41-45 | 4.7 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 4.6 | 61-65 | 4.6 |
Dr Martens Product Quality Score by Usage
Dr Martens's Product Quality score was rated the highest by customers who have used Dr Martens's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dr Martens Product Quality Score by Industry
Dr Martens's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Dr Martens Product Quality vs. Competitors
Compared to its competitors, Dr Martens's Product Quality score is rated right above Crocs, and is preceded by Converse.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vans | 4.3/5 |
| Converse | 4.2/5 |
| Dr Martens | 4.2/5 |
| Crocs | 4.1/5 |
| Wolverine Worldwide | 3.5/5 |
| Timberland | 3.2/5 |
Unlock Dr Martens Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Dr Martens's Product Quality score is rated right above American Eagle Outfitters, and is preceded by CHANEL.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| Glossier | 4.3/5 |
| CHANEL | 4.2/5 |
| Dr Martens | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Gucci | 4.2/5 |
| Crocs | 4.1/5 |
Unlock Dr Martens Product Quality vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Dr Martens Pricing
Dr Martens ROI & Value For Money
3.9/5
Dr Martens has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Dr Martens' overall ROI score rated by its users and customers.
Dr Martens Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Dr Martens.
Quick Insights into Dr Martens ROI
Dr Martens's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Dr Martens' ROI score.
Ranked Dr Martens ROI the Highest
Ranked Dr Martens ROI the Lowest
Dr Martens ROI Score by Gender
Female customers rated Dr Martens's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dr Martens.
Male
3.4/5
Female
4.1/5
Dr Martens ROI Score by Ethnicity
Dr Martens's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dr Martens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.7 | Other | 3.7 |
Dr Martens ROI Score by Age
Dr Martens's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dr Martens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4 | 31-35 | 4 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.5 | 56-60 | 2.5 |
61-65 4.5 | 61-65 | 4.5 |
Dr Martens ROI Score by Usage
Dr Martens's ROI score was rated the highest by customers who have used Dr Martens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Dr Martens ROI Score by Industry
Dr Martens's ROI score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Dr Martens Pricing vs. Competitors
Compared to its competitors, Dr Martens's ROI score is rated right above Crocs, and is preceded by Converse.
| COMPANY | Pricing Score | |
|---|---|---|
| Wolverine Worldwide | 4/5 |
| Vans | 4/5 |
| Converse | 4/5 |
| Dr Martens | 3.9/5 |
| Crocs | 3.7/5 |
| Timberland | 3.1/5 |
Unlock Dr Martens ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Dr Martens's ROI score is rated right above Glossier, and is preceded by CHANEL.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Uniqlo | 4/5 |
| Nike | 3.9/5 |
| CHANEL | 3.9/5 |
| Dr Martens | 3.9/5 |
| Glossier | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Gucci | 3.8/5 |
| Crocs | 3.7/5 |
Unlock Dr Martens ROI vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Dr Martens Customer Satisfaction (CSAT)
Dr Martens Customer Satisfaction (CSAT) Score
80 / 100
Dr Martens has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dr Martens Customer Satisfaction
Dr Martens's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Dr Martens' Customer Satisfaction.
Ranked Dr Martens Customer Satisfaction the Highest
Ranked Dr Martens Customer Satisfaction the Lowest
Dr Martens Customer Satisfaction Score by Gender
Female customers rated Dr Martens's Customer Satisfaction score 21 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dr Martens.
68 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 7% | |
Very Dissatisfied | 15% |
89 / 100
FemaleVery Satisfied | 68% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Dr Martens Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dr Martens' Customer Satisfaction (CSAT) score was rated 81% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dr Martens.
81 / 100
Very Satisfied
51%
Satisfied
30%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
15%
CSAT according to Hispanic or Latino
Dr Martens' Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dr Martens.
83 / 100
Very Satisfied
58%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Dr Martens' Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dr Martens.
86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Dr Martens' Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dr Martens.
84 / 100
Very Satisfied
51%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
CSAT according to Other
Dr Martens' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dr Martens.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
15%
Dr Martens Customer Satisfaction Score by Age
Dr Martens's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dr Martens.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 91% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 67% |
Dr Martens Customer Satisfaction Score by Usage
Dr Martens's Customer Satisfaction score was rated the highest by customers who have used Dr Martens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dr Martens Customer Satisfaction Score by Industry
Dr Martens's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Dr Martens Customer Satisfaction Score by Industry",
"text": "Dr Martens's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Dr Martens's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Dr Martens's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dr Martens's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dr Martens's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dr Martens's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Dr Martens's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Dr Martens's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Dr Martens's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Dr Martens's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dr Martens's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dr Martens's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dr Martens's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Dr Martens Customer Satisfaction vs. Competitors
Compared to its competitors, Dr Martens's Customer Satisfaction score is rated right above Crocs, and is preceded by Vans.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Converse | 87% |
| Vans | 85% |
| Dr Martens | 79% |
| Crocs | 79% |
| Wolverine Worldwide | 72% |
| Timberland | 54% |
Unlock Dr Martens Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Dr Martens's Customer Satisfaction score is rated right above Glossier, and is preceded by CHANEL.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uniqlo | 88% |
| Nike | 86% |
| Vans | 85% |
| American Eagle Outfitters | 82% |
| CHANEL | 80% |
| Dr Martens | 79% |
| Glossier | 79% |
| Crocs | 79% |
| Gucci | 79% |
Unlock Dr Martens Customer Satisfaction vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Dr Martens Customer Service
4/5
Dr Martens has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Dr Martens' overall Customer Service score rated by its users and customers.
About Dr Martens's Customer Service
Address
10 NW 10th Avenue, Portland, OR 97209
Website
http://www.drmartens.com/
Phone Number
503-417-7115
Quick Insights into Dr Martens Customer Service
Dr Martens's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Dr Martens' Customer Service score.
Ranked Dr Martens Customer Service the Highest
Ranked Dr Martens Customer Service the Lowest
Dr Martens Customer Service Score by Gender
Female customers rated Dr Martens's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dr Martens.
Male
3.6/5
Female
4.1/5
Dr Martens Customer Service Score by Ethnicity
Dr Martens's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dr Martens.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.7 | Other | 3.7 |
Dr Martens Customer Service Score by Age
Dr Martens's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dr Martens.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4 | 31-35 | 4 |
36-40 4.7 | 36-40 | 4.7 |
41-45 4.4 | 41-45 | 4.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3.4 | 56-60 | 3.4 |
61-65 4.5 | 61-65 | 4.5 |
Dr Martens Customer Service Score by Usage
Dr Martens's Customer Service score was rated the highest by customers who have used Dr Martens's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dr Martens Customer Service Score by Industry
Dr Martens's Customer Service score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Dr Martens Customer Service vs. Competitors
Compared to its competitors, Dr Martens's Customer Service score is rated right above Crocs, and is preceded by Converse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vans | 4.1/5 |
| Wolverine Worldwide | 4/5 |
| Converse | 4/5 |
| Dr Martens | 4/5 |
| Crocs | 3.8/5 |
| Timberland | 3.1/5 |
Unlock Dr Martens Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Dr Martens's Customer Service score is rated right above Crocs, and is preceded by Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Uniqlo | 4.1/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| CHANEL | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Gucci | 4/5 |
| Dr Martens | 4/5 |
| Crocs | 3.8/5 |
Unlock Dr Martens Customer Service vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Dr Martens Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Dr Martens as an Employer
3.0/5
Dr Martens has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Dr Martens scored a 42 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Dr Martens would recommend the brand to a friend. ENPS measures how likely Dr Martens employees would recommend working at Dr Martens to a friend.
Net Promoter Score
42
NPS Score
| 61% | Promoters |
|---|---|
| 20% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
Global Ranking Snapshot
Dr Martens is ranked #790 in the Global Top 100 Brands. It ranks just behind BNSF Railway and just ahead of Frost Bank.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
788 |  | DigitalOcean |  | Yancey Spruill | Tech |
789 |  | BNSF Railway |  | Carl Ice | Automotive and Transportation |
790 | | Dr Martens | | Kenny Wilson | Fashion and Beauty |
791 |  | Frost Bank |  | Phillip Green | Banking and Financial Services |
792 |  | ArcelorMittal |  | Lakshmi Mittal | Energy and Manufacturing |
793 |  | Jio |  | Rahul Razdan | Tech |
794 |  | Bodybuilding.com |  | Jas Krdzalic | Health and Wellness |
Fashion and Beauty Ranking Snapshot
Dr Martens is ranked #72 in the Fashion and Beauty Industry. It ranks just behind Farfetch and just ahead of Lakme.
| RANK | COMPANY | Location | |
|---|---|---|---|
70 |  | Who What Wear | Los Angeles, CA |
71 |  | Farfetch | |
72 | | Dr Martens | Portland, OR |
73 |  | Lakme | |
74 |  | Mary Kay | Addison, TX |
75 | | Converse | Andover, MA |
76 |  | PVH | York, NY |
