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ArcelorMittal is

Ranked

#67

Energy and Manufacturing Brands

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ArcelorMittal

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ArcelorMittal

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ArcelorMittal is ranked #67 in Energy and Manufacturing Brands

About ArcelorMittal's Brand

leading steel and mining company ArcelorMittal’s brand is ranked #792 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ArcelorMittal. When compared to other organizations within the Energy and Manufacturing industry, ArcelorMittal is ranked #67. Among its major competitors, ArcelorMittal is ranked in 2nd place for NPS while NUCOR CORPORATION is 1st, and Aditya Birla Group is 3rd.Their current market cap is $32.37B

Brand at a Glance

86%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

4.3/5

Customer Service

ArcelorMittal Ranking

^#67 in Energy and Manufacturing
^#2 / 4 of its competitors

ArcelorMittal NPS

ArcelorMittal's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether ArcelorMittal's customers would recommend using the product based on a scale of -100 to 100.

ArcelorMittal Overall NPS

NPS

56%	Promoters
16%	Passives
28%	Detractors

ArcelorMittal NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 31	Sep 2023	31
Oct 2023 29	Oct 2023	29
Apr 2024 32	Apr 2024	32
May 2024 29	May 2024	29
Jul 2024 29	Jul 2024	29
Sep 2024 27	Sep 2024	27
Nov 2024 26	Nov 2024	26
Dec 2024 26	Dec 2024	26
Feb 2025 25	Feb 2025	25
Mar 2025 27	Mar 2025	27
Nov 2025 29	Nov 2025	29
Dec 2025 28	Dec 2025	28

How Other Brands Compare

ArcelorMittal is ranked second for NPS among its competitors. NUCOR CORPORATION and ThyssenKrupp come in first and third, with Commercial Metals Company coming in at #4. Among those competitors, it is the most valued company.

	ArcelorMittal	NUCOR CORPORATION	ThyssenKrupp	Commercial Metals Company
Global Ranking	#792	#810	#-	#-
NPS	28	46	8	0
Valuation Updated every 24 hours for public companies	$32.37B	$17.52B	$8.40B	$5.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ArcelorMittal NPS by Gender

Female customers rated ArcelorMittal's NPS 34 points higher than Male customers.

Male

-9

ArcelorMittal's NPS was rated -9 by Male customers on Comparably.

36%

Promoters

19%

Passives

45%

Detractors

Female

ArcelorMittal's NPS was rated 25 by Female customers on Comparably.

50%

Promoters

25%

Passives

25%

Detractors

ArcelorMittal NPS by Ethnicity

ArcelorMittal's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 25	Caucasian	25
African American/Black 0	African American/Black	0

ArcelorMittal NPS by Age

ArcelorMittal's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

31-35

67%

33%

36-40

100%

ArcelorMittal NPS by Usage

ArcelorMittal's NPS was rated the highest by customers who have used ArcelorMittal's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 25	Less than 1 Year	25
1 to 2 Years -100	1 to 2 Years	-100
2 to 5 Years -34	2 to 5 Years	-34
5 to 10 Years 80	5 to 10 Years	80

ArcelorMittal NPS vs. Competitors

Compared to its competitors, ArcelorMittal's NPS is rated right above Aditya Birla Group, and is preceded by NUCOR CORPORATION.

COMPANY		NPS Score
	NUCOR CORPORATION	46
	ArcelorMittal	28
	Aditya Birla Group	9
	ThyssenKrupp	8
	Commercial Metals Company	0
	Aperam	0
	NLMK Group	N/A
	China Minmetals	-100

ArcelorMittal NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, ArcelorMittal's NPS is rated right above 3M, and is preceded by Tesla.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	ArcelorMittal	28
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

ArcelorMittal Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of ArcelorMittal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

86%

14%

ArcelorMittal Customer Loyalty Score by Gender

Female customers rated ArcelorMittal's Customer Loyalty score 16% higher than Male customers.

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Male

84%

Yes

Female

100%

Yes

ArcelorMittal Customer Loyalty Score by Ethnicity

ArcelorMittal's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

ArcelorMittal Customer Loyalty Score by Age

ArcelorMittal's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
31-35 100%	31-35	100%
36-40 70%	36-40	70%

ArcelorMittal Customer Loyalty Score by Usage

ArcelorMittal's Customer Loyalty score was rated the highest by customers who have used ArcelorMittal's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	78%
1 to 2 Years	100%
2 to 5 Years	70%
5 to 10 Years	100%

ArcelorMittal Customer Loyalty Score by Industry

ArcelorMittal's Customer Loyalty score was rated 85% by Accounting industry customers.

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Accounting	85%

ArcelorMittal Customer Loyalty vs. Competitors

Compared to its competitors, ArcelorMittal's Customer Loyalty score is rated right above Aditya Birla Group, and is preceded by ThyssenKrupp.

COMPANY		Customer Loyalty Score
	Aperam	100%
	China Minmetals	100%
	ThyssenKrupp	87%
	ArcelorMittal	86%
	Aditya Birla Group	84%
	NUCOR CORPORATION	79%
	Commercial Metals Company	69%
	NLMK Group	N/A

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ArcelorMittal's Customer Loyalty score is rated right above Honda.

COMPANY		Customer Loyalty Score
	ArcelorMittal	86%
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%

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ArcelorMittal Product Quality

3.9/5

ArcelorMittal has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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ArcelorMittal Product Information

ArcelorMittal’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated ArcelorMittal's product the highest.

Website: http://www.arcelormittal.com

Company Size: 10,000+ Employees

Industry

Tech

Manufacturing

Quick Insights into ArcelorMittal Product Quality

ArcelorMittal's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 36-40.

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Ranked ArcelorMittal Product Quality the Highest

18-25	5
5 to 10 Years	4.4
Female	4.1

Ranked ArcelorMittal Product Quality the Lowest

African American/Black	3.1
1 to 2 Years	3
36-40	3

ArcelorMittal Product Quality Score by Gender

Female customers rated ArcelorMittal's Product Quality score 0.7 stars higher than Male customers.

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Male

3.4/5

Female

4.1/5

ArcelorMittal Product Quality Score by Ethnicity

ArcelorMittal's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.4	Caucasian	3.4
African American/Black 3.1	African American/Black	3.1

ArcelorMittal Product Quality Score by Age

ArcelorMittal's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 5	18-25	5
31-35 4.1	31-35	4.1
36-40 3	36-40	3

ArcelorMittal Product Quality Score by Usage

ArcelorMittal's Product Quality score was rated the highest by customers who have used ArcelorMittal's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3
2 to 5 Years	3.5
5 to 10 Years	4.4

ArcelorMittal Product Quality Score by Industry

ArcelorMittal's Product Quality score was rated 3.1 stars by Accounting industry customers.

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Accounting	3.1

ArcelorMittal Product Quality vs. Competitors

Compared to its competitors, ArcelorMittal's Product Quality score is rated right above ThyssenKrupp, and is preceded by Aditya Birla Group.

COMPANY		Product Quality Score
	NUCOR CORPORATION	4.3/5
	Aperam	4/5
	Aditya Birla Group	3.9/5
	ArcelorMittal	3.9/5
	ThyssenKrupp	3.7/5
	Commercial Metals Company	3.4/5
	China Minmetals	2.5/5
	NLMK Group	N/A

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ArcelorMittal's Product Quality score is rated right above Audi, and is preceded by 3M.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	ArcelorMittal	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Ford Motor Company	3.5/5

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ArcelorMittal Pricing

ArcelorMittal ROI & Value For Money

3.9/5

ArcelorMittal has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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ArcelorMittal Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into ArcelorMittal ROI

ArcelorMittal's ROI score was rated highest by Female customers, and rated lowest by customers ages 36-40.

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Ranked ArcelorMittal ROI the Highest

Female	4.4
Less than 1 Year	4.1
31-35	4

Ranked ArcelorMittal ROI the Lowest

1 to 2 Years	2.8
African American/Black	2.5
36-40	2.3

ArcelorMittal ROI Score by Gender

Female customers rated ArcelorMittal's ROI score 1.4 stars higher than Male customers.

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Male

3/5

Female

4.4/5

ArcelorMittal ROI Score by Ethnicity

ArcelorMittal's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
African American/Black 2.5	African American/Black	2.5

ArcelorMittal ROI Score by Age

ArcelorMittal's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.5	18-25	3.5
31-35 4	31-35	4
36-40 2.3	36-40	2.3

ArcelorMittal ROI Score by Usage

ArcelorMittal's ROI score was rated the highest by customers who have used ArcelorMittal's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	2.8
2 to 5 Years	3.3
5 to 10 Years	3

ArcelorMittal ROI Score by Industry

ArcelorMittal's ROI score was rated 2.8 stars by Accounting industry customers.

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Accounting	2.8

ArcelorMittal Pricing vs. Competitors

Compared to its competitors, ArcelorMittal's ROI score is rated right above NUCOR CORPORATION, and is preceded by Aperam.

COMPANY		Pricing Score
	Aperam	4/5
	ArcelorMittal	3.9/5
	NUCOR CORPORATION	3.8/5
	Aditya Birla Group	3.6/5
	ThyssenKrupp	3.6/5
	Commercial Metals Company	3.5/5
	China Minmetals	3.5/5
	NLMK Group	N/A

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ArcelorMittal's ROI score is rated right above Tesla, and is preceded by Honda.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	ArcelorMittal	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

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ArcelorMittal Customer Satisfaction (CSAT)

ArcelorMittal Customer Satisfaction (CSAT) Score

72 / 100

ArcelorMittal has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	35%
Satisfied	37%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	2%
Very Dissatisfied	7%

Very Satisfied

35%

Satisfied

37%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ArcelorMittal Customer Satisfaction

ArcelorMittal's Customer Satisfaction score was rated highest by customers who have used ArcelorMittal's products/services for 5 to 10 Years, and rated lowest by customers who have used ArcelorMittal's products/services for 1 to 2 Years.

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Ranked ArcelorMittal Customer Satisfaction the Highest

5 to 10 Years	100%
African American/Black	100%
Male	78%

Ranked ArcelorMittal Customer Satisfaction the Lowest

Caucasian	75%
1 to 2 Years	33%

ArcelorMittal Customer Satisfaction Score by Gender

ArcelorMittal's Customer Satisfaction score was rated 78 by Male customers on Comparably.

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78 / 100

Male

	Very Satisfied	22%
	Satisfied	56%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	0%

ArcelorMittal Customer Satisfaction Score by Ethnicity

Caucasian
75%
African American/Black
100%

CSAT according to Caucasian

ArcelorMittal's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

CSAT according to African American/Black

ArcelorMittal's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	33%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

ArcelorMittal Customer Satisfaction Score by Age

ArcelorMittal's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.

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100

Breakdown

Age

Score

36-40

67%

ArcelorMittal Customer Satisfaction Score by Usage

ArcelorMittal's Customer Satisfaction score was rated the highest by customers who have used ArcelorMittal's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	33
5 to 10 Years	100

ArcelorMittal Customer Satisfaction Score by Industry

ArcelorMittal's Customer Satisfaction score was rated 50 points by Accounting industry customers.

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			"label": "Accounting",
			"groupId": 495,
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			"text": "ArcelorMittal's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
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Accounting	50

ArcelorMittal Customer Satisfaction vs. Competitors

Compared to its competitors, ArcelorMittal's Customer Satisfaction score is rated right above ThyssenKrupp, and is preceded by NUCOR CORPORATION.

COMPANY		Customer Satisfaction (CSAT) Score
	Aperam	100%
	Aditya Birla Group	91%
	NUCOR CORPORATION	82%
	ArcelorMittal	72%
	ThyssenKrupp	71%
	Commercial Metals Company	57%
	China Minmetals	0%
	NLMK Group	0%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ArcelorMittal's Customer Satisfaction score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	ArcelorMittal	72%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

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ArcelorMittal Customer Service

4.3/5

ArcelorMittal has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About ArcelorMittal's Customer Service

Address

2930

Website

http://www.arcelormittal.com

Phone Number

+352 47 921

Quick Insights into ArcelorMittal Customer Service

ArcelorMittal's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used ArcelorMittal's products/services for Less than 1 Year.

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Ranked ArcelorMittal Customer Service the Highest

31-35	5
2 to 5 Years	4.8
Accounting	4.4

Ranked ArcelorMittal Customer Service the Lowest

Caucasian	4.1
36-40	4
Less than 1 Year	4

ArcelorMittal Customer Service Score by Gender

Female customers rated ArcelorMittal's Customer Service score 0.2 stars higher than Male customers.

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Male

4.2/5

Female

4.4/5

ArcelorMittal Customer Service Score by Ethnicity

ArcelorMittal's Customer Service score was rated 4.1 stars by both African American/Black and Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
African American/Black 4.1	African American/Black	4.1

ArcelorMittal Customer Service Score by Age

ArcelorMittal's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 4.8	18-25	4.8
31-35 5	31-35	5
36-40 4	36-40	4

ArcelorMittal Customer Service Score by Usage

ArcelorMittal's Customer Service score was rated the highest by customers who have used ArcelorMittal's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4
1 to 2 Years	4.5
2 to 5 Years	4.8
5 to 10 Years	4.4

ArcelorMittal Customer Service Score by Industry

ArcelorMittal's Customer Service score was rated 4.4 stars by Accounting industry customers.

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Accounting	4.4

ArcelorMittal Customer Service vs. Competitors

Compared to its competitors, ArcelorMittal's Customer Service score is rated right above NUCOR CORPORATION, and is preceded by Aperam.

COMPANY		Customer Service Score
	Aperam	5/5
	ArcelorMittal	4.3/5
	NUCOR CORPORATION	3.9/5
	Aditya Birla Group	3.8/5
	Commercial Metals Company	3.5/5
	ThyssenKrupp	3.5/5
	China Minmetals	3/5
	NLMK Group	N/A

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, ArcelorMittal's Customer Service score is rated right above Mercedes-Benz USA.

COMPANY		Customer Service Score
	ArcelorMittal	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

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ArcelorMittal as an Employer

3.2/5

ArcelorMittal has a 3.2/5 stars for its overall company culture rated by their employees

top

50%

CEO of ArcelorMittal

Lakshmi Mittal

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ArcelorMittal scored a 28 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of ArcelorMittal would recommend the brand to a friend. ENPS measures how likely ArcelorMittal employees would recommend working at ArcelorMittal to a friend.

Net Promoter Score

NPS Score

56%	Promoters
16%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
21%	Passive
36%	Detractors

Global Ranking Snapshot

ArcelorMittal is ranked #792 in the Global Top 100 Brands. It ranks just behind Frost Bank and just ahead of Jio.

RANK			INDUSTRY
790	Dr Martens	Kenny Wilson	Fashion and Beauty
791	Frost Bank	Phillip Green	Banking and Financial Services
792	ArcelorMittal	Lakshmi Mittal	Energy and Manufacturing
793	Jio	Rahul Razdan	Tech
794	Bodybuilding.com	Jas Krdzalic	Health and Wellness
795	Lakme	Pushkaraj Shenai	Fashion and Beauty
796	OnePlus Corporation	Pete Lau	Consumer Goods

Energy and Manufacturing Ranking Snapshot

ArcelorMittal is ranked #67 in the Energy and Manufacturing Industry. It ranks just behind McMaster-Carr and just ahead of NUCOR CORPORATION.

RANK		Location
65	Syngenta
66	McMaster-Carr	Elmhurst, IL
67	ArcelorMittal
68	NUCOR CORPORATION	Charlotte, NC
69	Alabama Power Company	Birmingham, AL
70	DENTSPLY SIRONA	York, PA
71	Barry-Wehmiller	Saint Louis, MO