-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
China Minmetals
Marketing or Exec? Claim Your Free Account
About China Minmetals' Brand
Explorer of mineral properties. The company's mineral properties portfolio specializes in exporting coke, coal, ferroalloys and refractory materials and also imports iron ore, vessels for demolition, steel scraps, slabs and billets. Among its major competitors, China Minmetals is ranked in 5th place for NPS while Anglo American is 1st, and Glencore is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
China Minmetals Ranking
- #4 / 4 of its competitors
China Minmetals NPS
China Minmetals's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether China Minmetals's customers would recommend using the product based on a scale of -100 to 100.
China Minmetals Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
China Minmetals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
How Other Brands Compare
China Minmetals is ranked #4 for NPS among its competitors. Anglo American and ArcelorMittal come in first and second, with MMC Norilsk Nickel coming in at third.
China Minmetals |  ArcelorMittal |  MMC Norilsk Nickel |  Anglo American | |
| Global Ranking | #- | #792 | #- | #- |
| NPS | -100 | 28 | -100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $32.37B | $4.62B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
China Minmetals NPS vs. Competitors
Compared to its competitors, China Minmetals's NPS is rated right below MMC Norilsk Nickel.
| COMPANY | NPS Score | |
|---|---|---|
| Anglo American | 100 |
 | Glencore | 28 |
| ArcelorMittal | 28 |
| MMC Norilsk Nickel | -100 |
| China Minmetals | -100 |
China Minmetals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of China Minmetals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
China Minmetals Customer Loyalty vs. Competitors
Compared to its competitors, China Minmetals's Customer Loyalty score is rated right above ArcelorMittal, and is preceded by Anglo American.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anglo American | 100% |
| China Minmetals | 100% |
| ArcelorMittal | 86% |
| Glencore | 68% |
| MMC Norilsk Nickel | N/A |
Unlock China Minmetals Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full China Minmetals Customer Loyalty vs. Competitors data and gain insights into your customers today.
China Minmetals Product Quality
2.5/5
China Minmetals has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock China Minmetals' overall Product Quality score rated by its users and customers.
China Minmetals Product Information
China Minmetals’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.minmetals.com
- Company Size
- 10,000+ Employees
China Minmetals Product Quality vs. Competitors
Compared to its competitors, China Minmetals's Product Quality score is rated right below MMC Norilsk Nickel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anglo American | 4.5/5 |
| ArcelorMittal | 3.9/5 |
| Glencore | 3.8/5 |
| MMC Norilsk Nickel | 2.5/5 |
| China Minmetals | 2.5/5 |
Unlock China Minmetals Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full China Minmetals Product Quality vs. Competitors data and gain insights into your customers today.
China Minmetals Pricing
China Minmetals ROI & Value For Money
3.5/5
China Minmetals has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock China Minmetals' overall ROI score rated by its users and customers.
China Minmetals Pricing vs. Competitors
Compared to its competitors, China Minmetals's ROI score is rated right above MMC Norilsk Nickel, and is preceded by Glencore.
| COMPANY | Pricing Score | |
|---|---|---|
| Anglo American | 4/5 |
| ArcelorMittal | 3.9/5 |
| Glencore | 3.7/5 |
| China Minmetals | 3.5/5 |
| MMC Norilsk Nickel | N/A |
Unlock China Minmetals ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full China Minmetals ROI vs. Competitors data and gain insights into your customers today.
China Minmetals Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
China Minmetals Customer Satisfaction vs. Competitors
Compared to its competitors, China Minmetals's Customer Satisfaction score is rated right below MMC Norilsk Nickel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Anglo American | 100% |
| Glencore | 74% |
| ArcelorMittal | 72% |
| MMC Norilsk Nickel | 0% |
| China Minmetals | 0% |
Unlock China Minmetals Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full China Minmetals Customer Satisfaction vs. Competitors data and gain insights into your customers today.
China Minmetals Customer Service
3/5
China Minmetals has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock China Minmetals' overall Customer Service score rated by its users and customers.
About China Minmetals's Customer Service
Address
Tower A Minmetals Plaza, No.3 Chao Yangmen North Avenue, Beijing, 100010 British Indian Ocean
Website
www.minmetals.com
China Minmetals Customer Service vs. Competitors
Compared to its competitors, China Minmetals's Customer Service score is rated right above MMC Norilsk Nickel, and is preceded by Glencore.
| COMPANY | Customer Service Score | |
|---|---|---|
| ArcelorMittal | 4.3/5 |
| Anglo American | 4/5 |
| Glencore | 3.7/5 |
| China Minmetals | 3/5 |
| MMC Norilsk Nickel | N/A |
Unlock China Minmetals Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full China Minmetals Customer Service vs. Competitors data and gain insights into your customers today.
