28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Glencore
Marketing or Exec? Claim Your Free Account
About Glencore's Brand
Glencore operates various commodity industries include coal, copper, cotton, grain and oilseeds, nickel and zinc.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Glencore NPS
Glencore's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Glencore's customers would recommend using the product based on a scale of -100 to 100.
Glencore Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Glencore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 17 | Jan 2024 | 17 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 18 | Apr 2024 | 18 |
May 2024 19 | May 2024 | 19 |
Jul 2024 21 | Jul 2024 | 21 |
Aug 2024 21 | Aug 2024 | 21 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 22 | Oct 2024 | 22 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 27 | Feb 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Glencore NPS by Gender
Female customers rated Glencore's NPS 70 points higher than Male customers.
Male
0
Glencore's NPS was rated by Male customers on Comparably.
22%
Promoters
56%
Passives
22%
Detractors
Female
70
Glencore's NPS was rated 70 by Female customers on Comparably.
80%
Promoters
10%
Passives
10%
Detractors
Glencore NPS by Ethnicity
Glencore's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 43 | Caucasian | 43 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other 67 | Other | 67 |
Glencore NPS by Age
Glencore's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Glencore NPS by Usage
Glencore's NPS was rated the highest by customers who have used Glencore's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
Glencore Customer Reviews
Out of the 2 Glencore customer reviews 1 was positive and 1 was constructive. Glencore customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Glencore Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Glencore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Glencore Customer Loyalty Score by Gender
Female customers rated Glencore's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Glencore.
Male
60%
Yes
Female
64%
Yes
Glencore Customer Loyalty Score by Ethnicity
Glencore's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Glencore.
61
out of 100
Caucasian
46
out of 100
Asian or Pacific Islander
40
out of 100
Other
Glencore Customer Loyalty Score by Age
Glencore's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Glencore.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
36-40 70% | 36-40 | 70% |
41-45 10% | 41-45 | 10% |
Glencore Customer Loyalty Score by Usage
Glencore's Customer Loyalty score was rated the highest by customers who have used Glencore's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Glencore Customer Loyalty Score by Industry
Glencore's Customer Loyalty score was rated the highest by Mining and Metals industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Glencore Product Quality
3.8/5
Glencore has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Glencore's overall Product Quality score rated by its users and customers.
Glencore Product Information
Glencore’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Glencore's product the highest. Reviewers from the Accounting industry rated Glencore the lowest at 3.7.
- Website
- http://glencore.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Retail
Quick Insights into Glencore Product Quality
Glencore's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Glencore's Product Quality.
Ranked Glencore Product Quality the Highest
Ranked Glencore Product Quality the Lowest
Glencore Product Quality Score by Gender
Female customers rated Glencore's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Glencore.
Male
3.9/5
Female
4.5/5
Glencore Product Quality Score by Ethnicity
Glencore's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Glencore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.6 | Other | 4.6 |
Glencore Product Quality Score by Age
Glencore's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Glencore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.2 | 41-45 | 3.2 |
Glencore Product Quality Score by Usage
Glencore's Product Quality score was rated the highest by customers who have used Glencore's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Glencore Product Quality Score by Industry
Glencore's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Glencore Pricing
Glencore ROI & Value For Money
3.7/5
Glencore has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Glencore's overall ROI score rated by its users and customers.
Glencore Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Glencore.
Quick Insights into Glencore ROI
Glencore's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Glencore's ROI score.
Ranked Glencore ROI the Highest
Ranked Glencore ROI the Lowest
Glencore ROI Score by Gender
Female customers rated Glencore's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Glencore.
Male
3.9/5
Female
4.3/5
Glencore ROI Score by Ethnicity
Glencore's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Glencore.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.5 | Other | 4.5 |
Glencore ROI Score by Age
Glencore's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Glencore.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.2 | 41-45 | 4.2 |
Glencore ROI Score by Usage
Glencore's ROI score was rated the highest by customers who have used Glencore's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Glencore ROI Score by Industry
Glencore's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Mining and Metals industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Glencore Customer Satisfaction (CSAT)
Glencore Customer Satisfaction (CSAT) Score
74 / 100
Glencore has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
32%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
1%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Glencore Customer Satisfaction
Glencore's Customer Satisfaction score was rated highest by customers who have used Glencore's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Glencore's Customer Satisfaction.
Ranked Glencore Customer Satisfaction the Highest
Ranked Glencore Customer Satisfaction the Lowest
Glencore Customer Satisfaction Score by Gender
Female customers rated Glencore's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Glencore.
89 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Glencore Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Glencore's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Glencore.
100 / 100
Very Satisfied
57%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Glencore's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Glencore.
80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Glencore's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Glencore.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Glencore Customer Satisfaction Score by Age
Glencore's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Glencore.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
Glencore Customer Satisfaction Score by Usage
Glencore's Customer Satisfaction score was rated the highest by customers who have used Glencore's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Glencore Customer Satisfaction Score by Industry
Glencore's Customer Satisfaction score was rated 100 points by both Accounting and Mining and Metals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Glencore Customer Satisfaction Score by Industry",
"text": "Glencore's Customer Satisfaction score was rated 100 points by both Accounting and Mining and Metals industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Glencore's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Glencore's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Mining and Metals",
"groupId": 539,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Glencore's Customer Satisfaction score is rated by Mining and Metals customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Glencore Customer Service
3.7/5
Glencore has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Glencore's overall Customer Service score rated by its users and customers.
About Glencore's Customer Service
Address
Bear Creek, AL United States of America
Website
http://glencore.com
Phone Number
61 2 9253 6700
Quick Insights into Glencore Customer Service
Glencore's Customer Service score was rated highest by customers who have used Glencore's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Glencore's Customer Service score.
Ranked Glencore Customer Service the Highest
Ranked Glencore Customer Service the Lowest
Glencore Customer Service Score by Gender
Female customers rated Glencore's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Glencore.
Male
4/5
Female
4.3/5
Glencore Customer Service Score by Ethnicity
Glencore's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Glencore.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.5 | Other | 4.5 |
Glencore Customer Service Score by Age
Glencore's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Glencore.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.4 | 41-45 | 4.4 |
Glencore Customer Service Score by Usage
Glencore's Customer Service score was rated the highest by customers who have used Glencore's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Glencore Customer Service Score by Industry
Glencore's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Mining and Metals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Glencore as an Employer
3.8/5
Glencore has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Glencore scored a 28 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Glencore would recommend the brand to a friend. ENPS measures how likely Glencore employees would recommend working at Glencore to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
