8
NPS
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ThyssenKrupp
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About ThyssenKrupp's Brand
thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses. Under a strong umbrella brand our products and services make an important contribution to creating a better and sustainable future. The skills and commitment of our over 104,000 employees are the basis of our success. With our technologies and innovations, we work with our customers to develop cost-efficient and resource-friendly solutions to future challenges. We combine performance orientation with corporate and social responsibility. Among its major competitors, ThyssenKrupp is ranked in 5th place for NPS while Sandvik is 1st, and Allegheny Technologies is 2nd.Their current valuation is $8.40B
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
ThyssenKrupp Ranking
- #3 / 4 of its competitors
ThyssenKrupp NPS
ThyssenKrupp's Net Promoter Score (NPS) is a 8 with 45% Promoters, 18% Passives, and 37% Detractors. Net Promoter Score tracks whether ThyssenKrupp's customers would recommend using the product based on a scale of -100 to 100.
ThyssenKrupp Overall NPS
| 45% | Promoters |
|---|---|
| 18% | Passives |
| 37% | Detractors |
ThyssenKrupp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -10 | May 2023 | -10 |
Jun 2023 -9 | Jun 2023 | -9 |
Oct 2023 -6 | Oct 2023 | -6 |
Dec 2023 -8 | Dec 2023 | -8 |
Jan 2024 -5 | Jan 2024 | -5 |
Feb 2024 -4 | Feb 2024 | -4 |
Jul 2024 -2 | Jul 2024 | -2 |
Jan 2025 2 | Jan 2025 | 2 |
Mar 2025 3 | Mar 2025 | 3 |
May 2025 5 | May 2025 | 5 |
Jun 2025 6 | Jun 2025 | 6 |
Nov 2025 8 | Nov 2025 | 8 |
How Other Brands Compare
ThyssenKrupp is ranked third for NPS among its competitors. ArcelorMittal and KONE come in first and second, with OTIS coming in at #4. Among those competitors, it is the lowest valued company behind OTIS.
ThyssenKrupp |  ArcelorMittal |  OTIS |  KONE | |
| Global Ranking | #- | #792 | #- | #- |
| NPS | 8 | 28 | 6 | 24 |
| Valuation Updated every 24 hours for public companies | $8.40B | $32.37B | $74.19B | $37.09B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ThyssenKrupp NPS by Gender
Female customers rated ThyssenKrupp's NPS 45 points higher than Male customers.
Male
-25
ThyssenKrupp's NPS was rated -25 by Male customers on Comparably.
33%
Promoters
9%
Passives
58%
Detractors
Female
20
ThyssenKrupp's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
ThyssenKrupp NPS by Ethnicity
ThyssenKrupp's NPS was rated 0 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 0 | African American/Black | 0 |
Other 0 | Other | 0 |
ThyssenKrupp NPS by Age
ThyssenKrupp's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
ThyssenKrupp NPS by Usage
ThyssenKrupp's NPS was rated the highest by customers who have used ThyssenKrupp's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -20 | Over 10 Years | -20 |
ThyssenKrupp NPS vs. Competitors
Compared to its competitors, ThyssenKrupp's NPS is rated right above OTIS, and is preceded by KONE.
| COMPANY | NPS Score | |
|---|---|---|
 | Sandvik | 100 |
 | Allegheny Technologies | 67 |
| ArcelorMittal | 28 |
| KONE | 24 |
| ThyssenKrupp | 8 |
| OTIS | 6 |
 | Bharat & Co | N/A |
 | Schindler | -53 |
ThyssenKrupp Customer Reviews
Out of the 4 ThyssenKrupp customer reviews 3 were positive and 1 was constructive. ThyssenKrupp customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ThyssenKrupp Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of ThyssenKrupp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ThyssenKrupp Customer Loyalty Score by Gender
Female customers rated ThyssenKrupp's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
ThyssenKrupp Customer Loyalty Score by Ethnicity
ThyssenKrupp's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ThyssenKrupp.
70
out of 100
Caucasian
100
out of 100
African American/Black
85
out of 100
Other
ThyssenKrupp Customer Loyalty Score by Age
ThyssenKrupp's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
51-55 100% | 51-55 | 100% |
ThyssenKrupp Customer Loyalty Score by Usage
ThyssenKrupp's Customer Loyalty score was rated the highest by customers who have used ThyssenKrupp's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ThyssenKrupp Customer Loyalty Score by Industry
ThyssenKrupp's Customer Loyalty score was rated 64% by Tech industry customers.
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ThyssenKrupp Customer Loyalty vs. Competitors
Compared to its competitors, ThyssenKrupp's Customer Loyalty score is rated right above ArcelorMittal, and is preceded by Sandvik.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sandvik | 100% |
| ThyssenKrupp | 87% |
| ArcelorMittal | 86% |
| KONE | 77% |
| Schindler | 73% |
| OTIS | 72% |
| Allegheny Technologies | N/A |
| Bharat & Co | N/A |
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ThyssenKrupp Product Quality
3.7/5
ThyssenKrupp has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ThyssenKrupp Product Information
ThyssenKrupp’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ThyssenKrupp's product the highest.
- Company Size
- 10,000+ Employees
Industry
Business Services
Hardware and Devices
Manufacturing
Quick Insights into ThyssenKrupp Product Quality
ThyssenKrupp's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used ThyssenKrupp's products/services for Over 10 Years.
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Ranked ThyssenKrupp Product Quality the Highest
Ranked ThyssenKrupp Product Quality the Lowest
ThyssenKrupp Product Quality Score by Gender
Female customers rated ThyssenKrupp's Product Quality score 1.2 stars higher than Male customers.
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Male
3.2/5
Female
4.4/5
ThyssenKrupp Product Quality Score by Ethnicity
ThyssenKrupp's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.9 | Other | 3.9 |
ThyssenKrupp Product Quality Score by Age
ThyssenKrupp's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
51-55 3.5 | 51-55 | 3.5 |
ThyssenKrupp Product Quality Score by Usage
ThyssenKrupp's Product Quality score was rated the highest by customers who have used ThyssenKrupp's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ThyssenKrupp Product Quality Score by Industry
ThyssenKrupp's Product Quality score was rated 3 stars by Tech industry customers.
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ThyssenKrupp Product Quality vs. Competitors
Compared to its competitors, ThyssenKrupp's Product Quality score is rated right above KONE, and is preceded by ArcelorMittal.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allegheny Technologies | 4/5 |
| ArcelorMittal | 3.9/5 |
| ThyssenKrupp | 3.7/5 |
| KONE | 3.5/5 |
| OTIS | 3.3/5 |
| Sandvik | 2.7/5 |
| Schindler | 2.3/5 |
| Bharat & Co | N/A |
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ThyssenKrupp Pricing
ThyssenKrupp ROI & Value For Money
3.6/5
ThyssenKrupp has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ThyssenKrupp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ThyssenKrupp ROI
ThyssenKrupp's ROI score was rated highest by Female customers, and rated lowest by customers ages 51-55.
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Ranked ThyssenKrupp ROI the Highest
Ranked ThyssenKrupp ROI the Lowest
ThyssenKrupp ROI Score by Gender
Female customers rated ThyssenKrupp's ROI score 0.9 stars higher than Male customers.
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Male
3.5/5
Female
4.4/5
ThyssenKrupp ROI Score by Ethnicity
ThyssenKrupp's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 3.9 | Other | 3.9 |
ThyssenKrupp ROI Score by Age
ThyssenKrupp's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.6 | 31-35 | 3.6 |
51-55 3.1 | 51-55 | 3.1 |
ThyssenKrupp ROI Score by Usage
ThyssenKrupp's ROI score was rated the highest by customers who have used ThyssenKrupp's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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ThyssenKrupp ROI Score by Industry
ThyssenKrupp's ROI score was rated 3.7 stars by Tech industry customers.
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ThyssenKrupp Pricing vs. Competitors
Compared to its competitors, ThyssenKrupp's ROI score is rated right above KONE, and is preceded by Sandvik.
| COMPANY | Pricing Score | |
|---|---|---|
| ArcelorMittal | 3.9/5 |
| Sandvik | 3.7/5 |
| ThyssenKrupp | 3.6/5 |
| KONE | 3.4/5 |
| OTIS | 3.4/5 |
| Allegheny Technologies | 3/5 |
| Schindler | 2.2/5 |
| Bharat & Co | N/A |
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ThyssenKrupp Customer Satisfaction (CSAT)
ThyssenKrupp Customer Satisfaction (CSAT) Score
71 / 100
ThyssenKrupp has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
24%
Satisfied
47%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
9%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ThyssenKrupp Customer Satisfaction
ThyssenKrupp's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked ThyssenKrupp Customer Satisfaction the Highest
Ranked ThyssenKrupp Customer Satisfaction the Lowest
ThyssenKrupp Customer Satisfaction Score by Gender
Female customers rated ThyssenKrupp's Customer Satisfaction score 40 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 10% |
100 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ThyssenKrupp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ThyssenKrupp's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
ThyssenKrupp's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
ThyssenKrupp's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
16%
ThyssenKrupp Customer Satisfaction Score by Age
ThyssenKrupp's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 51-55 | 67% |
ThyssenKrupp Customer Satisfaction Score by Usage
ThyssenKrupp's Customer Satisfaction score was rated the highest by customers who have used ThyssenKrupp's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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ThyssenKrupp Customer Satisfaction Score by Industry
ThyssenKrupp's Customer Satisfaction score was rated 75 points by Tech industry customers.
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"label": "Tech",
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}ThyssenKrupp Customer Satisfaction vs. Competitors
Compared to its competitors, ThyssenKrupp's Customer Satisfaction score is rated right above KONE, and is preceded by ArcelorMittal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ArcelorMittal | 72% |
| ThyssenKrupp | 71% |
| KONE | 64% |
| OTIS | 64% |
| Sandvik | 50% |
| Schindler | 32% |
| Allegheny Technologies | 0% |
| Bharat & Co | 0% |
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ThyssenKrupp Customer Service
3.5/5
ThyssenKrupp has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ThyssenKrupp's Customer Service
Address
Hayward, CA
Website
https://www.thyssenkrupp.com/
Phone Number
49-201-8440
Quick Insights into ThyssenKrupp Customer Service
ThyssenKrupp's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used ThyssenKrupp's products/services for Over 10 Years.
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Ranked ThyssenKrupp Customer Service the Highest
Ranked ThyssenKrupp Customer Service the Lowest
ThyssenKrupp Customer Service Score by Gender
Female customers rated ThyssenKrupp's Customer Service score 1.4 stars higher than Male customers.
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Male
3.1/5
Female
4.5/5
ThyssenKrupp Customer Service Score by Ethnicity
ThyssenKrupp's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.6 | Other | 3.6 |
ThyssenKrupp Customer Service Score by Age
ThyssenKrupp's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.6 | 31-35 | 3.6 |
51-55 3.3 | 51-55 | 3.3 |
ThyssenKrupp Customer Service Score by Usage
ThyssenKrupp's Customer Service score was rated the highest by customers who have used ThyssenKrupp's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ThyssenKrupp Customer Service Score by Industry
ThyssenKrupp's Customer Service score was rated 3.3 stars by Tech industry customers.
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ThyssenKrupp Customer Service vs. Competitors
Compared to its competitors, ThyssenKrupp's Customer Service score is rated right above KONE, and is preceded by Sandvik.
| COMPANY | Customer Service Score | |
|---|---|---|
| ArcelorMittal | 4.3/5 |
| Sandvik | 3.7/5 |
| ThyssenKrupp | 3.5/5 |
| KONE | 3.4/5 |
| OTIS | 3.3/5 |
| Allegheny Technologies | 3/5 |
| Schindler | 2.1/5 |
| Bharat & Co | N/A |
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ThyssenKrupp as an Employer
2.9/5
ThyssenKrupp has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
ThyssenKrupp scored a 8 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of ThyssenKrupp would recommend the brand to a friend. ENPS measures how likely ThyssenKrupp employees would recommend working at ThyssenKrupp to a friend.
Net Promoter Score
8
NPS Score
| 45% | Promoters |
|---|---|
| 18% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
