-53
NPS
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Schindler
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About Schindler's Brand
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Schindler NPS
Schindler's Net Promoter Score (NPS) is a -53 with 18% Promoters, 11% Passives, and 71% Detractors. Net Promoter Score tracks whether Schindler's customers would recommend using the product based on a scale of -100 to 100.
Schindler Overall NPS
| 18% | Promoters |
|---|---|
| 11% | Passives |
| 71% | Detractors |
Schindler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -36 | Apr 2024 | -36 |
May 2024 -39 | May 2024 | -39 |
Jun 2024 -41 | Jun 2024 | -41 |
Aug 2024 -43 | Aug 2024 | -43 |
Oct 2024 -40 | Oct 2024 | -40 |
Feb 2025 -43 | Feb 2025 | -43 |
May 2025 -45 | May 2025 | -45 |
Jun 2025 -45 | Jun 2025 | -45 |
Jul 2025 -48 | Jul 2025 | -48 |
Sep 2025 -48 | Sep 2025 | -48 |
Oct 2025 -53 | Oct 2025 | -53 |
Nov 2025 -53 | Nov 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schindler NPS by Gender
Female customers rated Schindler's NPS 92 points higher than Male customers.
Male
-58
Schindler's NPS was rated -58 by Male customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Female
34
Schindler's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Schindler NPS by Ethnicity
Schindler's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other -34 | Other | -34 |
Schindler NPS by Age
Schindler's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Schindler NPS by Usage
Schindler's NPS was rated the highest by customers who have used Schindler's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -75 | Over 10 Years | -75 |
Schindler Customer Reviews
Out of the 2 Schindler customer reviews 1 was positive and 1 was constructive. Schindler customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Schindler Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Schindler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Schindler Customer Loyalty Score by Gender
Female customers rated Schindler's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Schindler Customer Loyalty Score by Ethnicity
Schindler's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Schindler.
49
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
70
out of 100
Other
Schindler Customer Loyalty Score by Age
Schindler's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 46% | 36-40 | 46% |
61-65 70% | 61-65 | 70% |
Schindler Customer Loyalty Score by Usage
Schindler's Customer Loyalty score was rated the highest by customers who have used Schindler's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Schindler Customer Loyalty Score by Industry
Schindler's Customer Loyalty score was rated 70% by Construction industry customers.
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Schindler Product Quality
2.3/5
Schindler has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Schindler Product Information
Schindler’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Schindler's product the highest.
- Website
- http://www.schindler.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Schindler Product Quality
Schindler's Product Quality score was rated highest by customers who have used Schindler's products/services for 5 to 10 Years, and rated lowest by customers who have used Schindler's products/services for Over 10 Years.
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Ranked Schindler Product Quality the Highest
Ranked Schindler Product Quality the Lowest
Schindler Product Quality Score by Gender
Female customers rated Schindler's Product Quality score 1.8 stars higher than Male customers.
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Male
1.7/5
Female
3.5/5
Schindler Product Quality Score by Ethnicity
Schindler's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Schindler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2 | Other | 2 |
Schindler Product Quality Score by Age
Schindler's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Schindler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
61-65 3 | 61-65 | 3 |
Schindler Product Quality Score by Usage
Schindler's Product Quality score was rated the highest by customers who have used Schindler's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schindler Product Quality Score by Industry
Schindler's Product Quality score was rated 1.6 stars by Construction industry customers.
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Schindler Pricing
Schindler ROI & Value For Money
2.2/5
Schindler has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Schindler Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Schindler ROI
Schindler's ROI score was rated highest by customers ages 61-65, and rated lowest by customers who have used Schindler's products/services for 2 to 5 Years.
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Ranked Schindler ROI the Highest
Ranked Schindler ROI the Lowest
Schindler ROI Score by Gender
Female customers rated Schindler's ROI score 1.6 stars higher than Male customers.
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Male
1.9/5
Female
3.5/5
Schindler ROI Score by Ethnicity
Schindler's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Schindler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2 | Other | 2 |
Schindler ROI Score by Age
Schindler's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Schindler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
61-65 3.5 | 61-65 | 3.5 |
Schindler ROI Score by Usage
Schindler's ROI score was rated the highest by customers who have used Schindler's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Schindler ROI Score by Industry
Schindler's ROI score was rated 1.6 stars by Construction industry customers.
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Schindler Customer Satisfaction (CSAT)
Schindler Customer Satisfaction (CSAT) Score
32 / 100
Schindler has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schindler Customer Satisfaction
Schindler's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers who have used Schindler's products/services for Over 10 Years.
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Ranked Schindler Customer Satisfaction the Highest
Ranked Schindler Customer Satisfaction the Lowest
Schindler Customer Satisfaction Score by Gender
Female customers rated Schindler's Customer Satisfaction score 6 points higher than Male customers.
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27 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Schindler Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Schindler's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Schindler's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Schindler's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Schindler Customer Satisfaction Score by Age
Schindler's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Schindler.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 25% | |||||||||||||||
| 61-65 | 66% |
Schindler Customer Satisfaction Score by Usage
Schindler's Customer Satisfaction score was rated the highest by customers who have used Schindler's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Schindler Customer Satisfaction Score by Industry
Schindler's Customer Satisfaction score was rated 17 points by Construction industry customers.
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{
"title": "Schindler Customer Satisfaction Score by Industry",
"text": "Schindler's Customer Satisfaction score was rated 17 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Schindler's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 17
}
]
}Schindler Customer Service
2.1/5
Schindler has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Schindler's Customer Service
Address
Switzerland
Website
http://www.schindler.com
Quick Insights into Schindler Customer Service
Schindler's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Schindler's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Schindler's Customer Service score.
Ranked Schindler Customer Service the Highest
Ranked Schindler Customer Service the Lowest
Schindler Customer Service Score by Gender
Female customers rated Schindler's Customer Service score 1.7 stars higher than Male customers.
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Male
1.8/5
Female
3.5/5
Schindler Customer Service Score by Ethnicity
Schindler's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Schindler.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2 | Other | 2 |
Schindler Customer Service Score by Age
Schindler's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Schindler.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
61-65 3.1 | 61-65 | 3.1 |
Schindler Customer Service Score by Usage
Schindler's Customer Service score was rated the highest by customers who have used Schindler's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Schindler Customer Service Score by Industry
Schindler's Customer Service score was rated 1.5 stars by Construction industry customers.
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Schindler as an Employer
Consumer vs. Employees
Schindler scored a -53 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Schindler would recommend the brand to a friend. ENPS measures how likely Schindler employees would recommend working at Schindler to a friend.
Net Promoter Score
-53
NPS Score
| 18% | Promoters |
|---|---|
| 11% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
