6
NPS
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OTIS
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About OTIS' Brand
Otis Elevator Company is the world's largest manufacturer and maintainer of people-moving products including elevators, escalators and moving walkways
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
OTIS NPS
OTIS's Net Promoter Score (NPS) is a 6 with 48% Promoters, 10% Passives, and 42% Detractors. Net Promoter Score tracks whether OTIS's customers would recommend using the product based on a scale of -100 to 100.
OTIS Overall NPS
| 48% | Promoters |
|---|---|
| 10% | Passives |
| 42% | Detractors |
OTIS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 5 | Nov 2024 | 5 |
Dec 2024 5 | Dec 2024 | 5 |
Jan 2025 6 | Jan 2025 | 6 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 4 | Mar 2025 | 4 |
Apr 2025 4 | Apr 2025 | 4 |
May 2025 6 | May 2025 | 6 |
Jul 2025 6 | Jul 2025 | 6 |
Sep 2025 4 | Sep 2025 | 4 |
Oct 2025 4 | Oct 2025 | 4 |
Nov 2025 6 | Nov 2025 | 6 |
Dec 2025 6 | Dec 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OTIS NPS by Gender
Male customers rated OTIS's NPS 33 points higher than Female customers.
Male
-11
OTIS's NPS was rated -11 by Male customers on Comparably.
40%
Promoters
9%
Passives
51%
Detractors
Female
-44
OTIS's NPS was rated -44 by Female customers on Comparably.
23%
Promoters
10%
Passives
67%
Detractors
OTIS NPS by Ethnicity
OTIS's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Hispanic or Latino -75 | Hispanic or Latino | -75 |
African American/Black -14 | African American/Black | -14 |
Asian or Pacific Islander 30 | Asian or Pacific Islander | 30 |
Other -20 | Other | -20 |
OTIS NPS by Age
OTIS's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
OTIS NPS by Usage
OTIS's NPS was rated the highest by customers who have used OTIS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -26 | Less than 1 Year | -26 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
5 to 10 Years -23 | 5 to 10 Years | -23 |
Over 10 Years -39 | Over 10 Years | -39 |
OTIS Customer Reviews
Out of the 16 OTIS customer reviews 7 were positive and 9 were constructive. OTIS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
OTIS Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of OTIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OTIS Customer Loyalty Score by Gender
Male customers rated OTIS's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OTIS.
Male
79%
Yes
Female
70%
Yes
OTIS Customer Loyalty Score by Ethnicity
OTIS's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OTIS.
62
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
African American/Black
86
out of 100
Asian or Pacific Islander
80
out of 100
Other
OTIS Customer Loyalty Score by Age
OTIS's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OTIS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 64% | 26-30 | 64% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 82% | 51-55 | 82% |
56-60 40% | 56-60 | 40% |
61-65 100% | 61-65 | 100% |
66+ 82% | 66+ | 82% |
OTIS Customer Loyalty Score by Usage
OTIS's Customer Loyalty score was rated the highest by customers who have used OTIS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OTIS Customer Loyalty Score by Industry
OTIS's Customer Loyalty score was rated the highest by Facilities Services industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
OTIS Product Quality
3.3/5
OTIS has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock OTIS' overall Product Quality score rated by its users and customers.
OTIS Product Information
OTIS’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated OTIS's product the highest. Reviewers from the Real Estate industry rated OTIS the lowest at 1.9.
- Website
- http://www.otis.com/en/us/
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into OTIS Product Quality
OTIS's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked OTIS' Product Quality.
Ranked OTIS Product Quality the Highest
Ranked OTIS Product Quality the Lowest
OTIS Product Quality Score by Gender
Male customers rated OTIS's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OTIS.
Male
3.5/5
Female
2.5/5
OTIS Product Quality Score by Ethnicity
OTIS's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OTIS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.9 | Other | 2.9 |
OTIS Product Quality Score by Age
OTIS's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OTIS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.8 | 31-35 | 2.8 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.3 | 46-50 | 3.3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 3.4 | 61-65 | 3.4 |
66+ 1.8 | 66+ | 1.8 |
OTIS Product Quality Score by Usage
OTIS's Product Quality score was rated the highest by customers who have used OTIS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
OTIS Product Quality Score by Industry
OTIS's Product Quality score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
OTIS Pricing
OTIS ROI & Value For Money
3.4/5
OTIS has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock OTIS' overall ROI score rated by its users and customers.
OTIS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Real Estate industry think that they had the lowest ROI from OTIS.
Quick Insights into OTIS ROI
OTIS's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked OTIS' ROI score.
Ranked OTIS ROI the Highest
Ranked OTIS ROI the Lowest
OTIS ROI Score by Gender
Male customers rated OTIS's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OTIS.
Male
3.3/5
Female
2.5/5
OTIS ROI Score by Ethnicity
OTIS's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OTIS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.6 | Other | 2.6 |
OTIS ROI Score by Age
OTIS's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OTIS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3 | 31-35 | 3 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.4 | 61-65 | 3.4 |
66+ 1.8 | 66+ | 1.8 |
OTIS ROI Score by Usage
OTIS's ROI score was rated the highest by customers who have used OTIS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OTIS ROI Score by Industry
OTIS's ROI score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
OTIS Customer Satisfaction (CSAT)
OTIS Customer Satisfaction (CSAT) Score
64 / 100
OTIS has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
23%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OTIS Customer Satisfaction
OTIS's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked OTIS' Customer Satisfaction.
Ranked OTIS Customer Satisfaction the Highest
Ranked OTIS Customer Satisfaction the Lowest
OTIS Customer Satisfaction Score by Gender
Male customers rated OTIS's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OTIS.
65 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 9% | |
Very Dissatisfied | 13% |
37 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 21% | |
Very Dissatisfied | 26% |
OTIS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OTIS' Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OTIS.
44 / 100
Very Satisfied
11%
Satisfied
33%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
OTIS' Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OTIS.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to African American/Black
OTIS' Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OTIS.
86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
OTIS' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OTIS.
75 / 100
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Other
OTIS' Customer Satisfaction (CSAT) score was rated 45% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OTIS.
45 / 100
Very Satisfied
45%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
22%
OTIS Customer Satisfaction Score by Age
OTIS's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OTIS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 51% | |||||||||||||||
| 31-35 | 56% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 60% | |||||||||||||||
| 66+ | 25% |
OTIS Customer Satisfaction Score by Usage
OTIS's Customer Satisfaction score was rated the highest by customers who have used OTIS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
OTIS Customer Satisfaction Score by Industry
OTIS's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "OTIS Customer Satisfaction Score by Industry",
"text": "OTIS's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 64,
"stars": 0,
"csatScore": 64,
"text": "OTIS's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Accounting",
"groupId": 495,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "OTIS's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "OTIS's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "OTIS's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Facilities Services",
"groupId": 518,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "OTIS's Customer Satisfaction score is rated by Facilities Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "OTIS's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}OTIS Customer Service
3.3/5
OTIS has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock OTIS' overall Customer Service score rated by its users and customers.
About OTIS's Customer Service
Address
1 Carrier Place, Farmington, CT 06032
Website
http://www.otis.com/en/us/
Phone Number
800-233-6847
Quick Insights into OTIS Customer Service
OTIS's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked OTIS' Customer Service score.
Ranked OTIS Customer Service the Highest
Ranked OTIS Customer Service the Lowest
OTIS Customer Service Score by Gender
Male customers rated OTIS's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OTIS.
Male
3.2/5
Female
2.5/5
OTIS Customer Service Score by Ethnicity
OTIS's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OTIS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.9 | Other | 2.9 |
OTIS Customer Service Score by Age
OTIS's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OTIS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3 | 26-30 | 3 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4 | 46-50 | 4 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.1 | 56-60 | 2.1 |
61-65 3.3 | 61-65 | 3.3 |
66+ 1.5 | 66+ | 1.5 |
OTIS Customer Service Score by Usage
OTIS's Customer Service score was rated the highest by customers who have used OTIS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OTIS Customer Service Score by Industry
OTIS's Customer Service score was rated the highest by Construction industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
OTIS as an Employer
4.1/5
OTIS has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
OTIS scored a 6 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of OTIS would recommend the brand to a friend. ENPS measures how likely OTIS employees would recommend working at OTIS to a friend.
Net Promoter Score
6
NPS Score
| 48% | Promoters |
|---|---|
| 10% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 44% | Promoters |
|---|---|
| 21% | Passive |
| 35% | Detractors |
