34
NPS
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Sandvik
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About Sandvik's Brand
Among its major competitors, Sandvik is ranked in 2nd place for NPS while Trelleborg is 1st, and Atlas Copco is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Sandvik Ranking
- #2 / 4 of its competitors
Sandvik NPS
Sandvik's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Sandvik's customers would recommend using the product based on a scale of -100 to 100.
Sandvik Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Sandvik NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
Apr 2026 33 | Apr 2026 | 33 |
How Other Brands Compare
Sandvik is ranked second for NPS among its competitors. Trelleborg and Atlas Copco come in first and third, with Ingersoll Rand coming in at #4.
Sandvik |  Ingersoll Rand |  Atlas Copco |  Trelleborg | |
| Global Ranking | #- | #355 | #- | #- |
| NPS | 34 | 17 | 22 | 43 |
| Valuation Updated every 24 hours for public companies | - | $25.26B | $53.59B | $6.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sandvik NPS vs. Competitors
Compared to its competitors, Sandvik's NPS is rated right above Atlas Copco, and is preceded by Trelleborg.
| COMPANY | NPS Score | |
|---|---|---|
| Trelleborg | 43 |
| Sandvik | 34 |
| Atlas Copco | 22 |
| Ingersoll Rand | 17 |
 | Kennametal | 5 |
 | ISCAR Metalworking | N/A |
 | Terex | -29 |
Sandvik Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sandvik users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sandvik Customer Loyalty vs. Competitors
Compared to its competitors, Sandvik's Customer Loyalty score is rated right above Atlas Copco, and is preceded by Terex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trelleborg | 89% |
| Terex | 85% |
| Sandvik | 83% |
| Atlas Copco | 83% |
| Ingersoll Rand | 83% |
| Kennametal | 73% |
| ISCAR Metalworking | N/A |
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Sandvik Product Quality
3.2/5
Sandvik has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Sandvik Product Information
Sandvik’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://home.sandvik
- Company Size
- 10,000+ Employees
Sandvik Product Quality vs. Competitors
Compared to its competitors, Sandvik's Product Quality score is rated right above ISCAR Metalworking, and is preceded by Terex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trelleborg | 4.3/5 |
| Ingersoll Rand | 3.9/5 |
| Atlas Copco | 3.7/5 |
| Kennametal | 3.5/5 |
| Terex | 3.5/5 |
| Sandvik | 3.2/5 |
| ISCAR Metalworking | N/A |
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Sandvik Pricing
Sandvik ROI & Value For Money
3.5/5
Sandvik has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Sandvik Pricing vs. Competitors
Compared to its competitors, Sandvik's ROI score is rated right above Atlas Copco, and is preceded by Terex.
| COMPANY | Pricing Score | |
|---|---|---|
| Trelleborg | 4.1/5 |
| Kennametal | 3.9/5 |
| Ingersoll Rand | 3.6/5 |
| Terex | 3.6/5 |
| Sandvik | 3.5/5 |
| Atlas Copco | 3.5/5 |
| ISCAR Metalworking | N/A |
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Sandvik Customer Satisfaction (CSAT)
Sandvik Customer Satisfaction (CSAT) Score
66 / 100
Sandvik has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sandvik Customer Satisfaction vs. Competitors
Compared to its competitors, Sandvik's Customer Satisfaction score is rated right above Terex, and is preceded by Ingersoll Rand.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trelleborg | 92% |
| Atlas Copco | 75% |
| Kennametal | 75% |
| Ingersoll Rand | 74% |
| Sandvik | 66% |
| Terex | 50% |
| ISCAR Metalworking | 0% |
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Sandvik Customer Service
3.5/5
Sandvik has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Sandvik's Customer Service
Address
P.O Box 510, Stockholm, 101 30
Website
http://home.sandvik
Phone Number
7
Sandvik Customer Service vs. Competitors
Compared to its competitors, Sandvik's Customer Service score is rated right above Terex, and is preceded by Atlas Copco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trelleborg | 4.1/5 |
| Kennametal | 3.7/5 |
| Ingersoll Rand | 3.6/5 |
| Atlas Copco | 3.5/5 |
| Sandvik | 3.5/5 |
| Terex | 3.2/5 |
| ISCAR Metalworking | N/A |
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Sandvik as an Employer
Consumer vs. Employees
Sandvik scored a 34 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Sandvik would recommend the brand to a friend. ENPS measures how likely Sandvik employees would recommend working at Sandvik to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
