-29
NPS
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Terex
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About Terex's Brand
Terex Corportion is a set of manufacturing companies focusing on infrastructure support via their handling and lifting equipment. Among its major competitors, Terex is ranked in 5th place for NPS while Altec, Inc is 1st, and Altec Industries is 2nd.Their current market cap is $3.23B
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
Terex Ranking
- #3 / 4 of its competitors
Terex NPS
Terex's Net Promoter Score (NPS) is a -29 with 14% Promoters, 43% Passives, and 43% Detractors. Net Promoter Score tracks whether Terex's customers would recommend using the product based on a scale of -100 to 100.
Terex Overall NPS
| 14% | Promoters |
|---|---|
| 43% | Passives |
| 43% | Detractors |
Terex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -50 | Jul 2022 | -50 |
Oct 2022 -33 | Oct 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
May 2023 -40 | May 2023 | -40 |
Jun 2023 -17 | Jun 2023 | -17 |
May 2024 -29 | May 2024 | -29 |
How Other Brands Compare
Terex is ranked third for NPS among its competitors. Caterpillar Inc. and Konecranes come in first and second, with Manitowoc Company coming in at #4. Among those competitors, it is the third most valued company behind Caterpillar Inc..
Terex |  Caterpillar Inc. |  Konecranes |  Manitowoc Company | |
| Global Ranking | #- | #171 | #- | #- |
| NPS | -29 | 38 | -28 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.23B | $126.91B | $3.51B | $631.87M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Terex NPS vs. Competitors
Compared to its competitors, Terex's NPS is rated right below Konecranes.
| COMPANY | NPS Score | |
|---|---|---|
 | Altec, Inc | 55 |
 | Altec Industries | 50 |
| Caterpillar Inc. | 38 |
 | Zoomlion Heavy Industry Science&Technology Company | N/A |
| Konecranes | -28 |
| Terex | -29 |
Terex Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Terex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Terex Customer Loyalty vs. Competitors
Compared to its competitors, Terex's Customer Loyalty score is rated right above Caterpillar Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Terex | 85% |
| Caterpillar Inc. | 78% |
| Altec, Inc | 77% |
| Konecranes | 73% |
| Altec Industries | 66% |
| Zoomlion Heavy Industry Science&Technology Company | N/A |
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Terex Product Quality
3.5/5
Terex has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Terex Product Information
Terex’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.terex.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Enterprise
Hardware and Devices
Real Estate
SaaS
Travel
Construction
Terex Product Quality vs. Competitors
Compared to its competitors, Terex's Product Quality score is rated right above Konecranes, and is preceded by Caterpillar Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Altec Industries | 4/5 |
| Altec, Inc | 4/5 |
| Caterpillar Inc. | 3.9/5 |
| Terex | 3.5/5 |
| Konecranes | 3.1/5 |
| Zoomlion Heavy Industry Science&Technology Company | N/A |
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Terex Pricing
Terex ROI & Value For Money
3.6/5
Terex has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Terex Pricing vs. Competitors
Compared to its competitors, Terex's ROI score is rated right above Konecranes, and is preceded by Caterpillar Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Altec Industries | 4.1/5 |
| Altec, Inc | 4/5 |
| Caterpillar Inc. | 4/5 |
| Terex | 3.6/5 |
| Konecranes | 2.6/5 |
| Zoomlion Heavy Industry Science&Technology Company | N/A |
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Terex Customer Satisfaction (CSAT)
Terex Customer Satisfaction (CSAT) Score
50 / 100
Terex has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Terex Customer Satisfaction vs. Competitors
Compared to its competitors, Terex's Customer Satisfaction score is rated right above Konecranes, and is preceded by Altec, Inc.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Altec Industries | 83% |
| Caterpillar Inc. | 72% |
| Altec, Inc | 64% |
| Terex | 50% |
| Konecranes | 35% |
| Zoomlion Heavy Industry Science&Technology Company | 0% |
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Terex Customer Service
3.2/5
Terex has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Terex's Customer Service
Address
200 Nyala Farm Road, Westport, CT
Website
http://www.terex.com
Phone Number
1(203) 222-7170
Terex Customer Service vs. Competitors
Compared to its competitors, Terex's Customer Service score is rated right above Konecranes, and is preceded by Altec, Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Caterpillar Inc. | 4/5 |
| Altec Industries | 4/5 |
| Altec, Inc | 3.8/5 |
| Terex | 3.2/5 |
| Konecranes | 2.4/5 |
| Zoomlion Heavy Industry Science&Technology Company | N/A |
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Terex as an Employer
3.5/5
Terex has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Terex scored a -29 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Terex would recommend the brand to a friend. ENPS measures how likely Terex employees would recommend working at Terex to a friend.
Net Promoter Score
-29
NPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
