55
NPS
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Altec, Inc
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About Altec, Inc's Brand
"Altec provides equipment and service for electric utility, telecommunications, contractor, and tree care markets."
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Altec, Inc NPS
Altec, Inc's Net Promoter Score (NPS) is a 55 with 72% Promoters, 11% Passives, and 17% Detractors. Net Promoter Score tracks whether Altec, Inc's customers would recommend using the product based on a scale of -100 to 100.
Altec, Inc Overall NPS
| 72% | Promoters |
|---|---|
| 11% | Passives |
| 17% | Detractors |
Altec, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 67 | Aug 2022 | 67 |
Feb 2023 55 | Feb 2023 | 55 |
Mar 2023 61 | Mar 2023 | 61 |
May 2023 52 | May 2023 | 52 |
Jun 2023 55 | Jun 2023 | 55 |
Sep 2023 58 | Sep 2023 | 58 |
Mar 2024 53 | Mar 2024 | 53 |
May 2024 56 | May 2024 | 56 |
Jul 2024 58 | Jul 2024 | 58 |
Aug 2024 60 | Aug 2024 | 60 |
Feb 2025 61 | Feb 2025 | 61 |
Aug 2025 55 | Aug 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altec, Inc NPS by Gender
Altec, Inc's NPS was rated 50 by Male customers on Comparably.
Male
50
Altec, Inc's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Altec, Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Altec, Inc NPS by Ethnicity
Altec, Inc's NPS was rated 42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 42 | Caucasian | 42 |
Altec, Inc NPS by Usage
Altec, Inc's NPS was rated 0 points by customers who have used Altec, Inc's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Altec, Inc Customer Reviews
Out of the 4 Altec, Inc customer reviews 3 were positive and 1 was constructive. Altec, Inc customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Altec, Inc Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Altec, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Altec, Inc Customer Loyalty Score by Gender
Altec, Inc's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Altec, Inc Customer Loyalty Score by Ethnicity
Altec, Inc's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Altec, Inc.
87
out of 100
Caucasian
Altec, Inc Customer Loyalty Score by Usage
Altec, Inc's Customer Loyalty score was rated 78% by customers who have used Altec, Inc's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Altec, Inc Product Quality
4/5
Altec, Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Altec, Inc Product Information
Altec, Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.altec.com
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Construction
Quick Insights into Altec, Inc Product Quality
Altec, Inc's Product Quality score was rated highest by Male customers.
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Ranked Altec, Inc Product Quality the Highest
Altec, Inc Product Quality Score by Gender
Altec, Inc's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Altec, Inc Product Quality Score by Ethnicity
Altec, Inc's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Altec, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Altec, Inc Product Quality Score by Usage
Altec, Inc's Product Quality score was rated 2.7 stars by customers who have used Altec, Inc's products/services for Less than 1 Year.
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Altec, Inc Pricing
Altec, Inc ROI & Value For Money
4/5
Altec, Inc has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Altec, Inc ROI
Altec, Inc's ROI score was rated highest by Male customers.
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Ranked Altec, Inc ROI the Highest
Altec, Inc ROI Score by Gender
Altec, Inc's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Altec, Inc ROI Score by Ethnicity
Altec, Inc's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Altec, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Altec, Inc ROI Score by Usage
Altec, Inc's ROI score was rated 2.7 stars by customers who have used Altec, Inc's products/services for Less than 1 Year.
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Altec, Inc Customer Satisfaction (CSAT)
Altec, Inc Customer Satisfaction (CSAT) Score
64 / 100
Altec, Inc has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Altec, Inc Customer Satisfaction
Altec, Inc's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Altec, Inc Customer Satisfaction the Highest
Altec, Inc Customer Satisfaction Score by Gender
Altec, Inc's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Altec, Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Altec, Inc's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Altec, Inc.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
Altec, Inc Customer Satisfaction Score by Usage
Altec, Inc's Customer Satisfaction score was rated 50 points by customers who have used Altec, Inc's products/services for Less than 1 Year.
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Altec, Inc Customer Service
3.8/5
Altec, Inc has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Altec, Inc's Customer Service
Address
Birmingham, AL
Website
www.altec.com
Quick Insights into Altec, Inc Customer Service
Altec, Inc's Customer Service score was rated highest by Male customers.
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Ranked Altec, Inc Customer Service the Highest
Altec, Inc Customer Service Score by Gender
Altec, Inc's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Altec, Inc.
Male
3.9/5
Female
N/A
Altec, Inc Customer Service Score by Ethnicity
Altec, Inc's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Altec, Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Altec, Inc Customer Service Score by Usage
Altec, Inc's Customer Service score was rated 2.7 stars by customers who have used Altec, Inc's products/services for Less than 1 Year.
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Altec, Inc as an Employer
Consumer vs. Employees
Altec, Inc scored a 55 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Altec, Inc would recommend the brand to a friend. ENPS measures how likely Altec, Inc employees would recommend working at Altec, Inc to a friend.
Net Promoter Score
55
NPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 47% | Promoters |
|---|---|
| 15% | Passive |
| 38% | Detractors |
