-28
NPS
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Konecranes
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About Konecranes' Brand
Konecranes is a world-leading group of Lifting Businesses.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Konecranes NPS
Konecranes's Net Promoter Score (NPS) is a -28 with 23% Promoters, 26% Passives, and 51% Detractors. Net Promoter Score tracks whether Konecranes's customers would recommend using the product based on a scale of -100 to 100.
Konecranes Overall NPS
| 23% | Promoters |
|---|---|
| 26% | Passives |
| 51% | Detractors |
Konecranes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -28 | Feb 2024 | -28 |
Mar 2024 -29 | Mar 2024 | -29 |
Apr 2024 -26 | Apr 2024 | -26 |
May 2024 -29 | May 2024 | -29 |
Jun 2024 -32 | Jun 2024 | -32 |
Jul 2024 -33 | Jul 2024 | -33 |
Oct 2024 -33 | Oct 2024 | -33 |
Jan 2025 -37 | Jan 2025 | -37 |
Mar 2025 -35 | Mar 2025 | -35 |
Aug 2025 -28 | Aug 2025 | -28 |
Nov 2025 -31 | Nov 2025 | -31 |
Jan 2026 -28 | Jan 2026 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Konecranes NPS by Gender
Konecranes's NPS was rated -78 by Male customers on Comparably.
Male
-78
Konecranes's NPS was rated -78 by Male customers on Comparably.
7%
Promoters
8%
Passives
85%
Detractors
Female
N/A
Konecranes's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Konecranes NPS by Ethnicity
Konecranes's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -100 | Other | -100 |
Konecranes NPS by Age
Konecranes's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Konecranes NPS by Usage
Konecranes's NPS was rated the highest by customers who have used Konecranes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Konecranes Customer Reviews
Out of the 2 Konecranes customer reviews 0 were positive and 2 were constructive. Konecranes customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Konecranes Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Konecranes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Konecranes Customer Loyalty Score by Gender
Konecranes's Customer Loyalty score was rated 65 by Male customers on Comparably.
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Male
65%
Yes
Female
N/A
Yes
Konecranes Customer Loyalty Score by Ethnicity
Konecranes's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Konecranes.
40
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
70
out of 100
Other
Konecranes Customer Loyalty Score by Age
Konecranes's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Konecranes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 85% | 36-40 | 85% |
41-45 40% | 41-45 | 40% |
Konecranes Customer Loyalty Score by Usage
Konecranes's Customer Loyalty score was rated 64% by customers who have used Konecranes's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Konecranes Customer Loyalty Score by Industry
Konecranes's Customer Loyalty score was rated 55% by Manufacturing and Machinery industry customers.
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Konecranes Product Quality
3.1/5
Konecranes has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Konecranes Product Information
Konecranes’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Konecranes's product the highest.
- Website
- http://www.konecranes.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Quick Insights into Konecranes Product Quality
Konecranes's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Konecranes Product Quality the Highest
Ranked Konecranes Product Quality the Lowest
Konecranes Product Quality Score by Gender
Konecranes's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Konecranes Product Quality Score by Ethnicity
Konecranes's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Konecranes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Konecranes Product Quality Score by Age
Konecranes's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Konecranes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
Konecranes Product Quality Score by Usage
Konecranes's Product Quality score was rated the highest by customers who have used Konecranes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Konecranes Product Quality Score by Industry
Konecranes's Product Quality score was rated 2.1 stars by Manufacturing and Machinery industry customers.
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Konecranes Pricing
Konecranes ROI & Value For Money
2.6/5
Konecranes has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Konecranes' overall ROI score rated by its users and customers.
Konecranes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry.
Quick Insights into Konecranes ROI
Konecranes's ROI score was rated highest by customers who have used Konecranes's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Konecranes ROI the Highest
Ranked Konecranes ROI the Lowest
Konecranes ROI Score by Gender
Konecranes's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Konecranes.
Male
1.5/5
Female
N/A
Konecranes ROI Score by Ethnicity
Konecranes's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Konecranes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 1.5 | Other | 1.5 |
Konecranes ROI Score by Age
Konecranes's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Konecranes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Konecranes ROI Score by Usage
Konecranes's ROI score was rated the highest by customers who have used Konecranes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Konecranes ROI Score by Industry
Konecranes's ROI score was rated 1.5 stars by Manufacturing and Machinery industry customers.
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Konecranes Customer Satisfaction (CSAT)
Konecranes Customer Satisfaction (CSAT) Score
36 / 100
Konecranes has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
23%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
13%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Konecranes Customer Satisfaction
Konecranes's Customer Satisfaction score was rated highest by customers who have used Konecranes's products/services for 2 to 5 Years, and rated lowest by customers who have used Konecranes's products/services for 5 to 10 Years.
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Ranked Konecranes Customer Satisfaction the Highest
Ranked Konecranes Customer Satisfaction the Lowest
Konecranes Customer Satisfaction Score by Gender
Konecranes's Customer Satisfaction score was rated 9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Konecranes.
9 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 73% |
Konecranes Customer Satisfaction Score by Ethnicity
CSAT according to Other
Konecranes' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Konecranes.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Konecranes Customer Satisfaction Score by Age
Konecranes's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Konecranes.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 17% | |||||||||||||||
| 41-45 | 0% |
Konecranes Customer Satisfaction Score by Usage
Konecranes's Customer Satisfaction score was rated the highest by customers who have used Konecranes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Konecranes Customer Satisfaction Score by Industry
Konecranes's Customer Satisfaction score was rated 20 points by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Konecranes Customer Satisfaction Score by Industry",
"text": "Konecranes's Customer Satisfaction score was rated 20 points by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Konecranes's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
}
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}Konecranes Customer Service
2.4/5
Konecranes has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Konecranes's Customer Service
Address
P.O. Box 661 (Koneenkatu 8), FI-05801
Website
http://www.konecranes.com/
Phone Number
(937) 525-5550
Quick Insights into Konecranes Customer Service
Konecranes's Customer Service score was rated highest by customers who have used Konecranes's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Konecranes' Customer Service score.
Ranked Konecranes Customer Service the Highest
Ranked Konecranes Customer Service the Lowest
Konecranes Customer Service Score by Gender
Konecranes's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Konecranes.
Male
1.5/5
Female
N/A
Konecranes Customer Service Score by Ethnicity
Konecranes's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Konecranes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Konecranes Customer Service Score by Age
Konecranes's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Konecranes.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Konecranes Customer Service Score by Usage
Konecranes's Customer Service score was rated the highest by customers who have used Konecranes's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Konecranes Customer Service Score by Industry
Konecranes's Customer Service score was rated 1.5 stars by Manufacturing and Machinery industry customers.
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Konecranes as an Employer
3.7/5
Konecranes has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Konecranes scored a -28 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Konecranes would recommend the brand to a friend. ENPS measures how likely Konecranes employees would recommend working at Konecranes to a friend.
Net Promoter Score
-28
NPS Score
| 23% | Promoters |
|---|---|
| 26% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 45% | Promoters |
|---|---|
| 18% | Passive |
| 37% | Detractors |
