50
NPS
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Altec Industries
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About Altec Industries' Brand
Altec is a leading provider of products and services to the electric utility, telecommunications, tree care, lights and signs, and contractor markets.
Brand at a Glance
66%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Altec Industries NPS
Altec Industries's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Altec Industries's customers would recommend using the product based on a scale of -100 to 100.
Altec Industries Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Altec Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Feb 2024 60 | Feb 2024 | 60 |
Jul 2024 67 | Jul 2024 | 67 |
Dec 2025 71 | Dec 2025 | 71 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altec Industries NPS by Gender
Altec Industries's NPS was rated 60 by Male customers on Comparably.
Male
60
Altec Industries's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Altec Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Altec Industries NPS by Ethnicity
Altec Industries's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Altec Industries Customer Reviews
Out of the 2 Altec Industries customer reviews 2 were positive and 0 were constructive. Altec Industries customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Altec Industries Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Altec Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Altec Industries Customer Loyalty Score by Gender
Altec Industries's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Altec Industries Customer Loyalty Score by Ethnicity
Altec Industries's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Altec Industries.
70
out of 100
Caucasian
Altec Industries Customer Loyalty Score by Industry
Altec Industries's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Altec Industries Product Quality
4/5
Altec Industries has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Altec Industries Product Information
Altec Industries’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Altec Industries's product the highest.
- Website
- http://www.altec.com/
- Company Size
- 1,001-5,000 Employees
Industry
Manufacturing
Quick Insights into Altec Industries Product Quality
Altec Industries's Product Quality score was rated highest by Male customers.
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Ranked Altec Industries Product Quality the Highest
Altec Industries Product Quality Score by Gender
Altec Industries's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Altec Industries Product Quality Score by Ethnicity
Altec Industries's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Altec Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Altec Industries Product Quality Score by Industry
Altec Industries's Product Quality score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Altec Industries Pricing
Altec Industries ROI & Value For Money
4.1/5
Altec Industries has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Altec Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Altec Industries ROI
Altec Industries's ROI score was rated highest by Male customers.
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Ranked Altec Industries ROI the Highest
Altec Industries ROI Score by Gender
Altec Industries's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Altec Industries.
Male
4.1/5
Female
N/A
Altec Industries ROI Score by Ethnicity
Altec Industries's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Altec Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Altec Industries ROI Score by Industry
Altec Industries's ROI score was rated 3.5 stars by Tech industry customers.
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Altec Industries Customer Satisfaction (CSAT)
Altec Industries Customer Satisfaction (CSAT) Score
83 / 100
Altec Industries has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Altec Industries Customer Satisfaction
Altec Industries's Customer Satisfaction score was rated highest by Male customers.
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Ranked Altec Industries Customer Satisfaction the Highest
Altec Industries Customer Satisfaction Score by Gender
Altec Industries's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Altec Industries.
80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Altec Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Altec Industries' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Altec Industries.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Altec Industries Customer Satisfaction Score by Industry
Altec Industries's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Altec Industries Customer Satisfaction Score by Industry",
"text": "Altec Industries's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Altec Industries's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Altec Industries Customer Service
4/5
Altec Industries has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Altec Industries's Customer Service
Address
210 Inverness Center Drive, Birmingham, AL 35242
Website
http://www.altec.com/
Phone Number
205-991-7733
Altec Industries's Social Links
Quick Insights into Altec Industries Customer Service
Altec Industries's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Altec Industries' Customer Service score.
Ranked Altec Industries Customer Service the Highest
Altec Industries Customer Service Score by Gender
Altec Industries's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Altec Industries.
Male
4.1/5
Female
N/A
Altec Industries Customer Service Score by Ethnicity
Altec Industries's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Altec Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Altec Industries Customer Service Score by Industry
Altec Industries's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Altec Industries as an Employer
3.4/5
Altec Industries has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Altec Industries scored a 50 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Altec Industries would recommend the brand to a friend. ENPS measures how likely Altec Industries employees would recommend working at Altec Industries to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 35% | Promoters |
|---|---|
| 35% | Passive |
| 30% | Detractors |
