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NPS
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Kennametal
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About Kennametal's Brand
Kennametal delivers productivity to customers seeking peak performance in demanding environments by providing innovative custom. Among its major competitors, Kennametal is ranked in 4th place for NPS while Sandvik is 1st, and Stanley Black & Decker is 2nd.Their current market cap is $2.30B
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Kennametal Ranking
- #3 / 4 of its competitors
Kennametal NPS
Kennametal's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Kennametal's customers would recommend using the product based on a scale of -100 to 100.
Kennametal Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Kennametal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Aug 2022 80 | Aug 2022 | 80 |
Dec 2022 66 | Dec 2022 | 66 |
Jan 2023 50 | Jan 2023 | 50 |
Apr 2023 33 | Apr 2023 | 33 |
Jul 2023 -1 | Jul 2023 | -1 |
Sep 2023 -8 | Sep 2023 | -8 |
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 -20 | Mar 2024 | -20 |
Jan 2025 -13 | Jan 2025 | -13 |
Jun 2025 -6 | Jun 2025 | -6 |
Jul 2025 0 | Jul 2025 | 0 |
How Other Brands Compare
Kennametal is ranked third for NPS among its competitors. Sandvik and Stanley Black & Decker come in first and second, with ESCO Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Stanley Black & Decker.
Kennametal |  Stanley Black & Decker |  ESCO Corporation |  Sandvik | |
| Global Ranking | #- | #123 | #- | #- |
| NPS | 0 | 22 | 0 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.30B | $13.94B | $2.89B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kennametal NPS by Gender
Kennametal's NPS was rated 40 by Male customers on Comparably.
Male
40
Kennametal's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Kennametal's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kennametal NPS by Ethnicity
Kennametal's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Kennametal NPS by Age
Kennametal's NPS was rated 100 points by customers ages 41-45 on Comparably.
Kennametal NPS by Usage
Kennametal's NPS was rated 67 points by customers who have used Kennametal's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
Kennametal NPS vs. Competitors
Compared to its competitors, Kennametal's NPS is rated right above ESCO Corporation, and is preceded by Bodycote.
| COMPANY | NPS Score | |
|---|---|---|
| Sandvik | 100 |
| Stanley Black & Decker | 22 |
 | Bodycote | 18 |
| Kennametal | 0 |
| ESCO Corporation | 0 |
 | ISCAR Metalworking | N/A |
 | Columbus McKinnon | -40 |
Kennametal Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kennametal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kennametal Customer Loyalty Score by Gender
Kennametal's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Kennametal Customer Loyalty Score by Ethnicity
Kennametal's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Kennametal Customer Loyalty Score by Age
Kennametal's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Kennametal Customer Loyalty Score by Usage
Kennametal's Customer Loyalty score was rated 70% by customers who have used Kennametal's products/services for 5 to 10 Years.
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Kennametal Customer Loyalty vs. Competitors
Compared to its competitors, Kennametal's Customer Loyalty score is rated right above Columbus McKinnon, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sandvik | 100% |
| Stanley Black & Decker | 82% |
| Kennametal | 73% |
| Columbus McKinnon | 73% |
| Bodycote | 63% |
| ESCO Corporation | 55% |
| ISCAR Metalworking | N/A |
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Kennametal Product Quality
3.5/5
Kennametal has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Kennametal Product Information
Kennametal’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://kennametal.com/
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Quick Insights into Kennametal Product Quality
Kennametal's Product Quality score was rated highest by customers ages 41-45.
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Ranked Kennametal Product Quality the Highest
Kennametal Product Quality Score by Gender
Kennametal's Product Quality score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Kennametal Product Quality Score by Ethnicity
Kennametal's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Kennametal Product Quality Score by Age
Kennametal's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Kennametal Product Quality Score by Usage
Kennametal's Product Quality score was rated 3.5 stars by customers who have used Kennametal's products/services for 5 to 10 Years.
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Kennametal Product Quality vs. Competitors
Compared to its competitors, Kennametal's Product Quality score is rated right above ESCO Corporation, and is preceded by Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stanley Black & Decker | 3.8/5 |
| Kennametal | 3.5/5 |
| ESCO Corporation | 3.4/5 |
| Bodycote | 3.2/5 |
| Sandvik | 2.7/5 |
| Columbus McKinnon | 2.7/5 |
| ISCAR Metalworking | N/A |
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Kennametal Pricing
Kennametal ROI & Value For Money
3.9/5
Kennametal has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Kennametal ROI
Kennametal's ROI score was rated highest by customers ages 41-45.
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Ranked Kennametal ROI the Highest
Kennametal ROI Score by Gender
Kennametal's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Kennametal ROI Score by Ethnicity
Kennametal's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Kennametal ROI Score by Age
Kennametal's ROI score was rated 4.8 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
Kennametal ROI Score by Usage
Kennametal's ROI score was rated 4.6 stars by customers who have used Kennametal's products/services for 5 to 10 Years.
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Kennametal Pricing vs. Competitors
Compared to its competitors, Kennametal's ROI score is rated right above Sandvik.
| COMPANY | Pricing Score | |
|---|---|---|
| Kennametal | 3.9/5 |
| Sandvik | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| ESCO Corporation | 3.1/5 |
| Columbus McKinnon | 3/5 |
| Bodycote | 2.9/5 |
| ISCAR Metalworking | N/A |
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Kennametal Customer Satisfaction (CSAT)
Kennametal Customer Satisfaction (CSAT) Score
80 / 100
Kennametal has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
47%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kennametal Customer Satisfaction
Kennametal's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Kennametal Customer Satisfaction the Highest
Kennametal Customer Satisfaction Score by Gender
Kennametal's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kennametal Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kennametal's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kennametal Customer Satisfaction vs. Competitors
Compared to its competitors, Kennametal's Customer Satisfaction score is rated right above Stanley Black & Decker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kennametal | 80% |
| Stanley Black & Decker | 70% |
| ESCO Corporation | 67% |
| Sandvik | 50% |
| Bodycote | 36% |
| Columbus McKinnon | 0% |
| ISCAR Metalworking | 0% |
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Kennametal Customer Service
3.7/5
Kennametal has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Kennametal's Customer Service
Address
1600 Technology Way, Latrobe, PA
Website
http://kennametal.com/
Phone Number
(172) 453-9500
Quick Insights into Kennametal Customer Service
Kennametal's Customer Service score was rated highest by customers ages 41-45.
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Ranked Kennametal Customer Service the Highest
Kennametal Customer Service Score by Gender
Kennametal's Customer Service score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Kennametal Customer Service Score by Ethnicity
Kennametal's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Kennametal Customer Service Score by Age
Kennametal's Customer Service score was rated 4.8 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
Kennametal Customer Service Score by Usage
Kennametal's Customer Service score was rated 4 stars by customers who have used Kennametal's products/services for 5 to 10 Years.
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Kennametal Customer Service vs. Competitors
Compared to its competitors, Kennametal's Customer Service score is rated right above Bodycote, and is preceded by Sandvik.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stanley Black & Decker | 3.8/5 |
| Sandvik | 3.7/5 |
| Kennametal | 3.7/5 |
| Bodycote | 3.1/5 |
| ESCO Corporation | 3/5 |
| Columbus McKinnon | 2.7/5 |
| ISCAR Metalworking | N/A |
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Kennametal as an Employer
3.4/5
Kennametal has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Kennametal scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Kennametal would recommend the brand to a friend. ENPS measures how likely Kennametal employees would recommend working at Kennametal to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
