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NPS
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Brand Page
ESCO Corporation
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About ESCO Corporation's Brand
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
ESCO Corporation NPS
ESCO Corporation's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether ESCO Corporation's customers would recommend using the product based on a scale of -100 to 100.
ESCO Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
ESCO Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESCO Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ESCO Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ESCO Corporation Product Quality
3.4/5
ESCO Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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ESCO Corporation Product Information
ESCO Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.escocorp.com
- Company Size
- 1,001-5,000 Employees
Industry
Mining & Metals
ESCO Corporation Pricing
ESCO Corporation ROI & Value For Money
3.1/5
ESCO Corporation has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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ESCO Corporation Customer Satisfaction (CSAT)
ESCO Corporation Customer Satisfaction (CSAT) Score
67 / 100
ESCO Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ESCO Corporation Customer Service
3/5
ESCO Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ESCO Corporation's Customer Service
Website
http://www.escocorp.com
ESCO Corporation as an Employer
4.1/5
ESCO Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ESCO Corporation scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of ESCO Corporation would recommend the brand to a friend. ENPS measures how likely ESCO Corporation employees would recommend working at ESCO Corporation to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
