18
NPS
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Brand Page
Bodycote
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About Bodycote's Brand
Brand at a Glance
63%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Bodycote NPS
Bodycote's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether Bodycote's customers would recommend using the product based on a scale of -100 to 100.
Bodycote Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
Bodycote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 20 | Nov 2022 | 20 |
Mar 2023 34 | Mar 2023 | 34 |
Sep 2023 13 | Sep 2023 | 13 |
Nov 2023 11 | Nov 2023 | 11 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 27 | Feb 2024 | 27 |
Apr 2024 29 | Apr 2024 | 29 |
Jul 2024 34 | Jul 2024 | 34 |
Aug 2024 16 | Aug 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bodycote Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Bodycote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bodycote Product Quality
3.2/5
Bodycote has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bodycote's overall Product Quality score rated by its users and customers.
Bodycote Product Information
Bodycote’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.bodycote.com
- Company Size
- 1,001-5,000 Employees
Bodycote Pricing
Bodycote ROI & Value For Money
2.9/5
Bodycote has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Bodycote Customer Satisfaction (CSAT)
Bodycote Customer Satisfaction (CSAT) Score
36 / 100
Bodycote has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bodycote Customer Service
3.1/5
Bodycote has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Bodycote's Customer Service
Address
Queens Avenue, Macclesfield, United Kingdom
Website
http://www.bodycote.com
Phone Number
+44 (0)161 483 0511
Bodycote's Social Links
Bodycote as an Employer
2.8/5
Bodycote has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bodycote scored a 18 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Bodycote would recommend the brand to a friend. ENPS measures how likely Bodycote employees would recommend working at Bodycote to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 16% | Promoters |
|---|---|
| 8% | Passive |
| 76% | Detractors |
