27
NPS
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Atlas Copco
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About Atlas Copco's Brand
Atlas Copco is a world-leading provider of sustainable productivity solutions. Among its major competitors, Atlas Copco is ranked in 3rd place for NPS while Sullair is 1st, and Lincoln Electric Holdings is 2nd.Their current market cap is $53.59B
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Atlas Copco Ranking
- #1 / 4 of its competitors
Atlas Copco NPS
Atlas Copco's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Atlas Copco's customers would recommend using the product based on a scale of -100 to 100.
Atlas Copco Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Atlas Copco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 23 | Jul 2024 | 23 |
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 23 | Oct 2024 | 23 |
Nov 2024 23 | Nov 2024 | 23 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 24 | Feb 2025 | 24 |
Jul 2025 26 | Jul 2025 | 26 |
Sep 2025 25 | Sep 2025 | 25 |
Nov 2025 25 | Nov 2025 | 25 |
Dec 2025 26 | Dec 2025 | 26 |
How Other Brands Compare
Atlas Copco is ranked first for NPS among its competitors. Ingersoll Rand and GE Digital come in second and third, with intelliSAW coming in at #4. Among those competitors, it is the second most valued company behind GE Digital.
Atlas Copco |  Ingersoll Rand |  GE Digital |  intelliSAW | |
| Global Ranking | #- | #355 | #- | #- |
| NPS | 27 | 18 | 10 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $53.59B | $25.26B | $105.39B | $51.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atlas Copco NPS by Gender
Female customers rated Atlas Copco's NPS 17 points higher than Male customers.
Male
17
Atlas Copco's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
34
Atlas Copco's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Atlas Copco NPS by Ethnicity
Atlas Copco's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 0 | Other | 0 |
Atlas Copco NPS by Age
Atlas Copco's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Atlas Copco NPS by Usage
Atlas Copco's NPS was rated the highest by customers who have used Atlas Copco's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 19 | Over 10 Years | 19 |
Atlas Copco NPS vs. Competitors
Compared to its competitors, Atlas Copco's NPS is rated right above Ingersoll Rand, and is preceded by Lincoln Electric Holdings.
| COMPANY | NPS Score | |
|---|---|---|
 | Sullair | 40 |
 | Lincoln Electric Holdings | 30 |
| Atlas Copco | 27 |
| Ingersoll Rand | 18 |
| GE Digital | 10 |
| intelliSAW | N/A |
 | SVFM-KSB SERVICE ENERGIE | N/A |
Atlas Copco Customer Reviews
Out of the 2 Atlas Copco customer reviews 1 was positive and 1 was constructive. Atlas Copco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Atlas Copco Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Atlas Copco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Atlas Copco Customer Loyalty Score by Gender
Female customers rated Atlas Copco's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Atlas Copco Customer Loyalty Score by Ethnicity
Atlas Copco's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Atlas Copco.
80
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Atlas Copco Customer Loyalty Score by Age
Atlas Copco's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 82% | 46-50 | 82% |
56-60 70% | 56-60 | 70% |
Atlas Copco Customer Loyalty Score by Usage
Atlas Copco's Customer Loyalty score was rated the highest by customers who have used Atlas Copco's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Atlas Copco Customer Loyalty Score by Industry
Atlas Copco's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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Atlas Copco Customer Loyalty vs. Competitors
Compared to its competitors, Atlas Copco's Customer Loyalty score is rated right above Sullair.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Atlas Copco | 87% |
| Sullair | 85% |
| Ingersoll Rand | 84% |
| Lincoln Electric Holdings | 72% |
| GE Digital | 71% |
| intelliSAW | N/A |
| SVFM-KSB SERVICE ENERGIE | N/A |
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Atlas Copco Product Quality
3.8/5
Atlas Copco has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Atlas Copco Product Information
Atlas Copco’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Atlas Copco's product the highest. Reviewers from the Tech industry rated Atlas Copco the lowest at 1.8.
- Website
- http://www.atlascopco.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Atlas Copco Product Quality
Atlas Copco's Product Quality score was rated highest by customers who have used Atlas Copco's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Atlas Copco Product Quality the Highest
Ranked Atlas Copco Product Quality the Lowest
Atlas Copco Product Quality Score by Gender
Female customers rated Atlas Copco's Product Quality score 0.8 stars higher than Male customers.
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Male
3.5/5
Female
4.3/5
Atlas Copco Product Quality Score by Ethnicity
Atlas Copco's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.7 | Other | 3.7 |
Atlas Copco Product Quality Score by Age
Atlas Copco's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.6 | 46-50 | 3.6 |
56-60 2.3 | 56-60 | 2.3 |
Atlas Copco Product Quality Score by Usage
Atlas Copco's Product Quality score was rated the highest by customers who have used Atlas Copco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Atlas Copco Product Quality Score by Industry
Atlas Copco's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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Atlas Copco Product Quality vs. Competitors
Compared to its competitors, Atlas Copco's Product Quality score is rated right above Lincoln Electric Holdings, and is preceded by Sullair.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ingersoll Rand | 3.9/5 |
| GE Digital | 3.9/5 |
| Sullair | 3.8/5 |
| Atlas Copco | 3.8/5 |
| Lincoln Electric Holdings | 3.5/5 |
| intelliSAW | N/A |
| SVFM-KSB SERVICE ENERGIE | N/A |
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Atlas Copco Pricing
Atlas Copco ROI & Value For Money
3.6/5
Atlas Copco has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Atlas Copco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Atlas Copco.
Quick Insights into Atlas Copco ROI
Atlas Copco's ROI score was rated highest by customers who have used Atlas Copco's products/services for 5 to 10 Years, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Atlas Copco ROI the Highest
Ranked Atlas Copco ROI the Lowest
Atlas Copco ROI Score by Gender
Female customers rated Atlas Copco's ROI score 0.6 stars higher than Male customers.
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Male
3.2/5
Female
3.8/5
Atlas Copco ROI Score by Ethnicity
Atlas Copco's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.2 | Other | 3.2 |
Atlas Copco ROI Score by Age
Atlas Copco's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.9 | 46-50 | 3.9 |
56-60 2.3 | 56-60 | 2.3 |
Atlas Copco ROI Score by Usage
Atlas Copco's ROI score was rated the highest by customers who have used Atlas Copco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Atlas Copco ROI Score by Industry
Atlas Copco's ROI score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Atlas Copco Pricing vs. Competitors
Compared to its competitors, Atlas Copco's ROI score is rated right above GE Digital, and is preceded by Lincoln Electric Holdings.
| COMPANY | Pricing Score | |
|---|---|---|
| Sullair | 4.2/5 |
| Ingersoll Rand | 3.7/5 |
| Lincoln Electric Holdings | 3.6/5 |
| Atlas Copco | 3.6/5 |
| GE Digital | 3.5/5 |
| intelliSAW | N/A |
| SVFM-KSB SERVICE ENERGIE | N/A |
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Atlas Copco Customer Satisfaction (CSAT)
Atlas Copco Customer Satisfaction (CSAT) Score
77 / 100
Atlas Copco has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
45%
Satisfied
32%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atlas Copco Customer Satisfaction
Atlas Copco's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Atlas Copco's products/services for Less than 1 Year.
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Ranked Atlas Copco Customer Satisfaction the Highest
Ranked Atlas Copco Customer Satisfaction the Lowest
Atlas Copco Customer Satisfaction Score by Gender
Female customers rated Atlas Copco's Customer Satisfaction score 37 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 5% | |
Very Dissatisfied | 16% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Atlas Copco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Atlas Copco's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Atlas Copco's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Atlas Copco's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Atlas Copco Customer Satisfaction Score by Age
Atlas Copco's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 46-50 | 75% |
Atlas Copco Customer Satisfaction Score by Usage
Atlas Copco's Customer Satisfaction score was rated the highest by customers who have used Atlas Copco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Atlas Copco Customer Satisfaction Score by Industry
Atlas Copco's Customer Satisfaction score was rated 33 points by Manufacturing and Machinery industry customers.
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"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 33,
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"scoreClassName": "max",
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}Atlas Copco Customer Satisfaction vs. Competitors
Compared to its competitors, Atlas Copco's Customer Satisfaction score is rated right above Ingersoll Rand, and is preceded by Sullair.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sullair | 80% |
| Atlas Copco | 77% |
| Ingersoll Rand | 76% |
| Lincoln Electric Holdings | 75% |
| GE Digital | 75% |
| intelliSAW | 0% |
| SVFM-KSB SERVICE ENERGIE | 0% |
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Atlas Copco Customer Service
3.7/5
Atlas Copco has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Atlas Copco's Customer Service
Address
Sveanagar, Dapodi, Narka, KS
Website
http://www.atlascopco.com
Phone Number
1800 200 0030
Quick Insights into Atlas Copco Customer Service
Atlas Copco's Customer Service score was rated highest by customers who have used Atlas Copco's products/services for 5 to 10 Years, and rated lowest by customers ages 56-60.
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Ranked Atlas Copco Customer Service the Highest
Ranked Atlas Copco Customer Service the Lowest
Atlas Copco Customer Service Score by Gender
Female customers rated Atlas Copco's Customer Service score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
Atlas Copco Customer Service Score by Ethnicity
Atlas Copco's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.1 | Other | 3.1 |
Atlas Copco Customer Service Score by Age
Atlas Copco's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
36-40 4 | 36-40 | 4 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.7 | 46-50 | 3.7 |
56-60 2 | 56-60 | 2 |
Atlas Copco Customer Service Score by Usage
Atlas Copco's Customer Service score was rated the highest by customers who have used Atlas Copco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Atlas Copco Customer Service Score by Industry
Atlas Copco's Customer Service score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Atlas Copco Customer Service vs. Competitors
Compared to its competitors, Atlas Copco's Customer Service score is rated right above GE Digital, and is preceded by Ingersoll Rand.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sullair | 4.2/5 |
| Ingersoll Rand | 3.7/5 |
| Atlas Copco | 3.7/5 |
| GE Digital | 3.6/5 |
| Lincoln Electric Holdings | 3.1/5 |
| intelliSAW | N/A |
| SVFM-KSB SERVICE ENERGIE | N/A |
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Atlas Copco as an Employer
4.6/5
Atlas Copco has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Atlas Copco scored a 27 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Atlas Copco would recommend the brand to a friend. ENPS measures how likely Atlas Copco employees would recommend working at Atlas Copco to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
