40
NPS
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Sullair
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About Sullair's Brand
Looking for compressors that can boost your business productivity? Among its major competitors, Sullair is ranked in 2nd place for NPS while Kaeser Kompressoren is 1st, and Atlas Copco is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Sullair Ranking
- #1 / 4 of its competitors
Sullair NPS
Sullair's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Sullair's customers would recommend using the product based on a scale of -100 to 100.
Sullair Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Sullair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
Nov 2023 0 | Nov 2023 | 0 |
Apr 2024 25 | Apr 2024 | 25 |
Aug 2024 40 | Aug 2024 | 40 |
How Other Brands Compare
Sullair is ranked first for NPS among its competitors. Atlas Copco and Ingersoll Rand come in second and third, with Gardner Denver coming in at #4.
Sullair |  Ingersoll Rand |  Atlas Copco |  Gardner Denver | |
| Global Ranking | #- | #355 | #- | #- |
| NPS | 40 | 18 | 27 | 18 |
| Valuation Updated every 24 hours for public companies | - | $25.26B | $53.59B | $6.73B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sullair NPS by Gender
Sullair's NPS was rated 75 by Male customers on Comparably.
Male
75
Sullair's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Sullair's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sullair NPS vs. Competitors
Compared to its competitors, Sullair's NPS is rated right above Atlas Copco, and is preceded by Kaeser Kompressoren.
| COMPANY | NPS Score | |
|---|---|---|
 | Kaeser Kompressoren | 100 |
| Sullair | 40 |
| Atlas Copco | 27 |
| Ingersoll Rand | 18 |
| Gardner Denver | 18 |
Sullair Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Sullair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sullair Customer Loyalty Score by Gender
Sullair's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Sullair Customer Loyalty vs. Competitors
Compared to its competitors, Sullair's Customer Loyalty score is rated right above Ingersoll Rand, and is preceded by Atlas Copco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaeser Kompressoren | 100% |
| Atlas Copco | 87% |
| Sullair | 85% |
| Ingersoll Rand | 84% |
| Gardner Denver | 63% |
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Sullair Product Quality
3.8/5
Sullair has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sullair Product Information
Sullair’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Sullair Product Quality
Sullair's Product Quality score was rated highest by Male customers.
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Ranked Sullair Product Quality the Highest
Sullair Product Quality Score by Gender
Sullair's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Sullair Product Quality vs. Competitors
Compared to its competitors, Sullair's Product Quality score is rated right above Atlas Copco, and is preceded by Gardner Denver.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kaeser Kompressoren | 5/5 |
| Ingersoll Rand | 3.9/5 |
| Gardner Denver | 3.9/5 |
| Sullair | 3.8/5 |
| Atlas Copco | 3.8/5 |
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Sullair Pricing
Sullair ROI & Value For Money
4.2/5
Sullair has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Sullair ROI
Sullair's ROI score was rated highest by Male customers.
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Ranked Sullair ROI the Highest
Sullair ROI Score by Gender
Sullair's ROI score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Sullair Pricing vs. Competitors
Compared to its competitors, Sullair's ROI score is rated right above Gardner Denver, and is preceded by Kaeser Kompressoren.
| COMPANY | Pricing Score | |
|---|---|---|
| Kaeser Kompressoren | 5/5 |
| Sullair | 4.2/5 |
| Gardner Denver | 3.7/5 |
| Ingersoll Rand | 3.7/5 |
| Atlas Copco | 3.6/5 |
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Sullair Customer Satisfaction (CSAT)
Sullair Customer Satisfaction (CSAT) Score
80 / 100
Sullair has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sullair Customer Satisfaction
Sullair's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sullair Customer Satisfaction the Highest
Sullair Customer Satisfaction Score by Gender
Sullair's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sullair Customer Satisfaction vs. Competitors
Compared to its competitors, Sullair's Customer Satisfaction score is rated right above Atlas Copco, and is preceded by Kaeser Kompressoren.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kaeser Kompressoren | 100% |
| Sullair | 80% |
| Atlas Copco | 77% |
| Ingersoll Rand | 76% |
| Gardner Denver | 64% |
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Sullair Customer Service
4.2/5
Sullair has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Sullair's Customer Service
Address
3700 East Michigan Boulevard, Michigan City, IN
Website
http://www.sullair.com/australia/
Phone Number
(130) 026-6773
Quick Insights into Sullair Customer Service
Sullair's Customer Service score was rated highest by Male customers.
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Ranked Sullair Customer Service the Highest
Sullair Customer Service Score by Gender
Sullair's Customer Service score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Sullair Customer Service vs. Competitors
Compared to its competitors, Sullair's Customer Service score is rated right above Ingersoll Rand, and is preceded by Kaeser Kompressoren.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kaeser Kompressoren | 5/5 |
| Sullair | 4.2/5 |
| Ingersoll Rand | 3.7/5 |
| Atlas Copco | 3.7/5 |
| Gardner Denver | 3.3/5 |
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Sullair as an Employer
2.4/5
Sullair has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sullair scored a 40 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Sullair would recommend the brand to a friend. ENPS measures how likely Sullair employees would recommend working at Sullair to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
