18
NPS
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Gardner Denver
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About Gardner Denver's Brand
Gardner Denver is one of the world's leading suppliers of air and gas related products to industries worldwide. Among its major competitors, Gardner Denver is ranked in 5th place for NPS while ULVAC is 1st, and Sullair is 2nd.Their current market cap is $6.73B
Brand at a Glance
63%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Gardner Denver Ranking
- #3 / 4 of its competitors
Gardner Denver NPS
Gardner Denver's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether Gardner Denver's customers would recommend using the product based on a scale of -100 to 100.
Gardner Denver Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
Gardner Denver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 15 | Aug 2022 | 15 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 29 | Nov 2022 | 29 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 32 | Apr 2023 | 32 |
Sep 2023 35 | Sep 2023 | 35 |
Nov 2023 32 | Nov 2023 | 32 |
Jan 2024 28 | Jan 2024 | 28 |
May 2024 21 | May 2024 | 21 |
Jun 2024 20 | Jun 2024 | 20 |
Feb 2025 18 | Feb 2025 | 18 |
How Other Brands Compare
Gardner Denver is ranked third for NPS among its competitors. Atlas Copco and Ingersoll Rand come in first and second, with The Middleby Corporation coming in at #4. Among those competitors, it is the lowest valued company behind Atlas Copco.
Gardner Denver |  Ingersoll Rand |  Atlas Copco |  The Middleby Corporation | |
| Global Ranking | #- | #355 | #- | #- |
| NPS | 18 | 18 | 27 | -34 |
| Valuation Updated every 24 hours for public companies | $6.73B | $25.26B | $53.59B | $9.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gardner Denver NPS by Gender
Female customers rated Gardner Denver's NPS 25 points higher than Male customers.
Male
-50
Gardner Denver's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-25
Gardner Denver's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Gardner Denver NPS by Ethnicity
Gardner Denver's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -34 | Other | -34 |
Gardner Denver NPS by Usage
Gardner Denver's NPS was rated the highest by customers who have used Gardner Denver's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years 34 | Over 10 Years | 34 |
Gardner Denver NPS vs. Competitors
Compared to its competitors, Gardner Denver's NPS is rated right above Graham Corporation, and is preceded by Ingersoll Rand.
| COMPANY | NPS Score | |
|---|---|---|
 | ULVAC | 100 |
 | Sullair | 40 |
| Atlas Copco | 27 |
| Ingersoll Rand | 18 |
| Gardner Denver | 18 |
 | Graham Corporation | N/A |
| The Middleby Corporation | -34 |
 | RAND | -100 |
Gardner Denver Customer Reviews
Out of the 2 Gardner Denver customer reviews 0 were positive and 2 were constructive. Gardner Denver customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Gardner Denver Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Gardner Denver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gardner Denver Customer Loyalty Score by Gender
Female customers rated Gardner Denver's Customer Loyalty score 23% higher than Male customers.
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Male
55%
Yes
Female
78%
Yes
Gardner Denver Customer Loyalty Score by Ethnicity
Gardner Denver's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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40
out of 100
Caucasian
70
out of 100
Other
Gardner Denver Customer Loyalty Score by Usage
Gardner Denver's Customer Loyalty score was rated the highest by customers who have used Gardner Denver's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Gardner Denver Customer Loyalty Score by Industry
Gardner Denver's Customer Loyalty score was rated 100% by Tech industry customers.
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Gardner Denver Customer Loyalty vs. Competitors
Compared to its competitors, Gardner Denver's Customer Loyalty score is rated right above Graham Corporation, and is preceded by Ingersoll Rand.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ULVAC | 100% |
| The Middleby Corporation | 100% |
| RAND | 100% |
| Atlas Copco | 87% |
| Sullair | 85% |
| Ingersoll Rand | 84% |
| Gardner Denver | 63% |
| Graham Corporation | N/A |
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Gardner Denver Product Quality
3.9/5
Gardner Denver has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Gardner Denver Product Information
Gardner Denver’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Gardner Denver's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
SaaS
Manufacturing
Quick Insights into Gardner Denver Product Quality
Gardner Denver's Product Quality score was rated highest by customers who have used Gardner Denver's products/services for Over 10 Years, and rated lowest by customers who have used Gardner Denver's products/services for 5 to 10 Years.
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Ranked Gardner Denver Product Quality the Highest
Ranked Gardner Denver Product Quality the Lowest
Gardner Denver Product Quality Score by Gender
Gardner Denver's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Gardner Denver Product Quality Score by Ethnicity
Gardner Denver's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 3.8 | Other | 3.8 |
Gardner Denver Product Quality Score by Usage
Gardner Denver's Product Quality score was rated the highest by customers who have used Gardner Denver's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Gardner Denver Product Quality Score by Industry
Gardner Denver's Product Quality score was rated 4.5 stars by Tech industry customers.
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Gardner Denver Product Quality vs. Competitors
Compared to its competitors, Gardner Denver's Product Quality score is rated right above Sullair, and is preceded by Ingersoll Rand.
| COMPANY | Product Quality Score | |
|---|---|---|
| ULVAC | 5/5 |
| RAND | 4/5 |
| Ingersoll Rand | 3.9/5 |
| Gardner Denver | 3.9/5 |
| Sullair | 3.8/5 |
| Atlas Copco | 3.8/5 |
| The Middleby Corporation | 3.7/5 |
| Graham Corporation | N/A |
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Gardner Denver Pricing
Gardner Denver ROI & Value For Money
3.7/5
Gardner Denver has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Gardner Denver Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Gardner Denver ROI
Gardner Denver's ROI score was rated highest by customers who have used Gardner Denver's products/services for Over 10 Years, and rated lowest by customers who have used Gardner Denver's products/services for 5 to 10 Years.
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Ranked Gardner Denver ROI the Highest
Ranked Gardner Denver ROI the Lowest
Gardner Denver ROI Score by Gender
Male customers rated Gardner Denver's ROI score 0.4 stars higher than Female customers.
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Male
3.5/5
Female
3.1/5
Gardner Denver ROI Score by Ethnicity
Gardner Denver's ROI score was rated 3 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3 | Other | 3 |
Gardner Denver ROI Score by Usage
Gardner Denver's ROI score was rated the highest by customers who have used Gardner Denver's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Gardner Denver ROI Score by Industry
Gardner Denver's ROI score was rated 4 stars by Tech industry customers.
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Gardner Denver Pricing vs. Competitors
Compared to its competitors, Gardner Denver's ROI score is rated right above Ingersoll Rand, and is preceded by The Middleby Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| ULVAC | 5/5 |
| Sullair | 4.2/5 |
| The Middleby Corporation | 4/5 |
| Gardner Denver | 3.7/5 |
| Ingersoll Rand | 3.7/5 |
| Atlas Copco | 3.6/5 |
| RAND | 1.5/5 |
| Graham Corporation | N/A |
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Gardner Denver Customer Satisfaction (CSAT)
Gardner Denver Customer Satisfaction (CSAT) Score
64 / 100
Gardner Denver has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
47%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gardner Denver Customer Satisfaction
Gardner Denver's Customer Satisfaction score was rated highest by customers who have used Gardner Denver's products/services for Over 10 Years, and rated lowest by customers who have used Gardner Denver's products/services for 5 to 10 Years.
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Ranked Gardner Denver Customer Satisfaction the Highest
Ranked Gardner Denver Customer Satisfaction the Lowest
Gardner Denver Customer Satisfaction Score by Gender
Female customers rated Gardner Denver's Customer Satisfaction score 25 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Gardner Denver Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gardner Denver's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Gardner Denver's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
Gardner Denver Customer Satisfaction Score by Usage
Gardner Denver's Customer Satisfaction score was rated the highest by customers who have used Gardner Denver's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Gardner Denver Customer Satisfaction Score by Industry
Gardner Denver's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"label": "Tech",
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"score": 100,
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}Gardner Denver Customer Satisfaction vs. Competitors
Compared to its competitors, Gardner Denver's Customer Satisfaction score is rated right above The Middleby Corporation, and is preceded by Ingersoll Rand.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ULVAC | 100% |
| Sullair | 80% |
| Atlas Copco | 77% |
| Ingersoll Rand | 76% |
| Gardner Denver | 64% |
| The Middleby Corporation | 0% |
| RAND | 0% |
| Graham Corporation | 0% |
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Gardner Denver Customer Service
3.3/5
Gardner Denver has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Gardner Denver's Customer Service
Address
222 East Erie Street, Suite 500, Milwaukee, WI
Website
http://www.gardnerdenver.com/
Phone Number
2172288247
Quick Insights into Gardner Denver Customer Service
Gardner Denver's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Caucasian customers.
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Ranked Gardner Denver Customer Service the Highest
Ranked Gardner Denver Customer Service the Lowest
Gardner Denver Customer Service Score by Gender
Female customers rated Gardner Denver's Customer Service score 1.6 stars higher than Male customers.
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Male
1.6/5
Female
3.2/5
Gardner Denver Customer Service Score by Ethnicity
Gardner Denver's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Gardner Denver.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.1 | Other | 3.1 |
Gardner Denver Customer Service Score by Usage
Gardner Denver's Customer Service score was rated the highest by customers who have used Gardner Denver's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Gardner Denver Customer Service Score by Industry
Gardner Denver's Customer Service score was rated 4.1 stars by Tech industry customers.
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Gardner Denver Customer Service vs. Competitors
Compared to its competitors, Gardner Denver's Customer Service score is rated right above RAND, and is preceded by Atlas Copco.
| COMPANY | Customer Service Score | |
|---|---|---|
| ULVAC | 5/5 |
| The Middleby Corporation | 5/5 |
| Sullair | 4.2/5 |
| Ingersoll Rand | 3.7/5 |
| Atlas Copco | 3.7/5 |
| Gardner Denver | 3.3/5 |
| RAND | 1.5/5 |
| Graham Corporation | N/A |
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Gardner Denver as an Employer
3.9/5
Gardner Denver has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Gardner Denver scored a 18 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Gardner Denver would recommend the brand to a friend. ENPS measures how likely Gardner Denver employees would recommend working at Gardner Denver to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 44% | Promoters |
|---|---|
| 19% | Passive |
| 37% | Detractors |
