100
NPS
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ULVAC
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About ULVAC's Brand
Manufacturer and seller of vacuum machinery equipment. The company's liquid display, semiconductor sputtering equipment and other vacuum components enables its customers to get the best products by combining the original technologies nurtured with researches and developments and production engineering reforms for a long time. Among its major competitors, ULVAC is ranked in 1st place for NPS while Tokyo Electron is 2nd, and Atlas Copco is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ULVAC Ranking
- #1 / 4 of its competitors
ULVAC NPS
ULVAC's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ULVAC's customers would recommend using the product based on a scale of -100 to 100.
ULVAC Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ULVAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 100 | Apr 2025 | 100 |
How Other Brands Compare
ULVAC is ranked first for NPS among its competitors. Tokyo Electron and Atlas Copco come in second and third, with Ingersoll Rand coming in at #4.
ULVAC |  Ingersoll Rand |  Tokyo Electron |  Atlas Copco | |
| Global Ranking | #- | #355 | #- | #- |
| NPS | 100 | 18 | 36 | 27 |
| Valuation Updated every 24 hours for public companies | - | $25.26B | $65.87B | $53.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ULVAC NPS vs. Competitors
Compared to its competitors, ULVAC's NPS is rated right above Tokyo Electron.
| COMPANY | NPS Score | |
|---|---|---|
| ULVAC | 100 |
| Tokyo Electron | 36 |
| Atlas Copco | 27 |
| Ingersoll Rand | 18 |
 | Gardner Denver | 18 |
 | Agilent Technologies | 17 |
 | SHIMADZU CORPORATION | 0 |
ULVAC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ULVAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ULVAC Customer Loyalty vs. Competitors
Compared to its competitors, ULVAC's Customer Loyalty score is rated right above SHIMADZU CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ULVAC | 100% |
| SHIMADZU CORPORATION | 100% |
| Atlas Copco | 87% |
| Ingersoll Rand | 84% |
| Agilent Technologies | 81% |
| Tokyo Electron | 66% |
| Gardner Denver | 63% |
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ULVAC Product Quality
5/5
ULVAC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ULVAC Product Information
ULVAC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.ulvac.com
- Company Size
- 5,001-10,000 Employees
ULVAC Product Quality vs. Competitors
Compared to its competitors, ULVAC's Product Quality score is rated right above Tokyo Electron.
| COMPANY | Product Quality Score | |
|---|---|---|
| ULVAC | 5/5 |
| Tokyo Electron | 4/5 |
| Agilent Technologies | 4/5 |
| Ingersoll Rand | 3.9/5 |
| Gardner Denver | 3.9/5 |
| Atlas Copco | 3.8/5 |
| SHIMADZU CORPORATION | 3.7/5 |
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ULVAC Pricing
ULVAC ROI & Value For Money
5/5
ULVAC has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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ULVAC Pricing vs. Competitors
Compared to its competitors, ULVAC's ROI score is rated right above Agilent Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| ULVAC | 5/5 |
| Agilent Technologies | 4/5 |
| Gardner Denver | 3.7/5 |
| SHIMADZU CORPORATION | 3.7/5 |
| Ingersoll Rand | 3.7/5 |
| Tokyo Electron | 3.6/5 |
| Atlas Copco | 3.6/5 |
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ULVAC Customer Satisfaction (CSAT)
ULVAC Customer Satisfaction (CSAT) Score
100 / 100
ULVAC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ULVAC Customer Satisfaction vs. Competitors
Compared to its competitors, ULVAC's Customer Satisfaction score is rated right above SHIMADZU CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ULVAC | 100% |
| SHIMADZU CORPORATION | 100% |
| Tokyo Electron | 85% |
| Atlas Copco | 77% |
| Ingersoll Rand | 76% |
| Agilent Technologies | 74% |
| Gardner Denver | 64% |
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ULVAC Customer Service
5/5
ULVAC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ULVAC's Customer Service
Address
2500, Hagisono, Chigasaki, 253-8543
Website
www.ulvac.com
Phone Number
7
ULVAC Customer Service vs. Competitors
Compared to its competitors, ULVAC's Customer Service score is rated right above Agilent Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| ULVAC | 5/5 |
| Agilent Technologies | 4.1/5 |
| SHIMADZU CORPORATION | 4/5 |
| Tokyo Electron | 3.8/5 |
| Ingersoll Rand | 3.7/5 |
| Atlas Copco | 3.7/5 |
| Gardner Denver | 3.3/5 |
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Consumer vs. Employees
ULVAC scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of ULVAC would recommend the brand to a friend. ENPS measures how likely ULVAC employees would recommend working at ULVAC to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
