-100
NPS
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RAND
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About RAND's Brand
"Rand Capital specializing in venture capital investments, to make investments in early venture and in privately held companies."
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
RAND NPS
RAND's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RAND's customers would recommend using the product based on a scale of -100 to 100.
RAND Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RAND NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RAND Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RAND users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RAND Product Quality
4/5
RAND has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RAND's overall Product Quality score rated by its users and customers.
RAND Product Information
RAND’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.randcapital.com/
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Banking
Transportation and Warehousing
FinTech
SaaS
RAND Pricing
RAND ROI & Value For Money
1.5/5
RAND has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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RAND Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RAND Customer Service
1.5/5
RAND has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About RAND's Customer Service
Address
Buffalo, NY
Website
http://www.randcapital.com/
RAND as an Employer
3.5/5
RAND has a 3.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
RAND scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of RAND would recommend the brand to a friend. ENPS measures how likely RAND employees would recommend working at RAND to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
