30
NPS
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Lincoln Electric Holdings
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About Lincoln Electric Holdings' Brand
Lincoln Electric is an American multinational and a global manufacturer of welding products, arc welding equipment, welding consumables.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
Lincoln Electric Holdings NPS
Lincoln Electric Holdings's Net Promoter Score (NPS) is a 30 with 43% Promoters, 44% Passives, and 13% Detractors. Net Promoter Score tracks whether Lincoln Electric Holdings's customers would recommend using the product based on a scale of -100 to 100.
Lincoln Electric Holdings Overall NPS
| 43% | Promoters |
|---|---|
| 44% | Passives |
| 13% | Detractors |
Lincoln Electric Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Dec 2021 -50 | Dec 2021 | -50 |
Mar 2022 17 | Mar 2022 | 17 |
Aug 2023 14 | Aug 2023 | 14 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 20 | Jan 2024 | 20 |
Jun 2024 18 | Jun 2024 | 18 |
Jul 2024 23 | Jul 2024 | 23 |
Aug 2024 27 | Aug 2024 | 27 |
Nov 2024 27 | Nov 2024 | 27 |
Sep 2025 30 | Sep 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lincoln Electric Holdings NPS by Gender
Lincoln Electric Holdings's NPS was rated -67 by Male customers on Comparably.
Male
-67
Lincoln Electric Holdings's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Lincoln Electric Holdings's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lincoln Electric Holdings Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Lincoln Electric Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lincoln Electric Holdings Customer Loyalty Score by Gender
Lincoln Electric Holdings's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Lincoln Electric Holdings Product Quality
3.5/5
Lincoln Electric Holdings has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Lincoln Electric Holdings Product Information
Lincoln Electric Holdings’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Energy
Hardware and Devices
SaaS
Quick Insights into Lincoln Electric Holdings Product Quality
Lincoln Electric Holdings's Product Quality score was rated highest by Male customers.
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Ranked Lincoln Electric Holdings Product Quality the Highest
Lincoln Electric Holdings Product Quality Score by Gender
Lincoln Electric Holdings's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Lincoln Electric Holdings Pricing
Lincoln Electric Holdings ROI & Value For Money
3.6/5
Lincoln Electric Holdings has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Lincoln Electric Holdings ROI
Lincoln Electric Holdings's ROI score was rated highest by Male customers.
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Ranked Lincoln Electric Holdings ROI the Highest
Lincoln Electric Holdings ROI Score by Gender
Lincoln Electric Holdings's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Lincoln Electric Holdings Customer Satisfaction (CSAT)
Lincoln Electric Holdings Customer Satisfaction (CSAT) Score
75 / 100
Lincoln Electric Holdings has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lincoln Electric Holdings Customer Satisfaction
Lincoln Electric Holdings's Customer Satisfaction score was rated highest by Male customers.
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Ranked Lincoln Electric Holdings Customer Satisfaction the Highest
Lincoln Electric Holdings Customer Satisfaction Score by Gender
Lincoln Electric Holdings's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lincoln Electric Holdings.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Lincoln Electric Holdings Customer Service
3.1/5
Lincoln Electric Holdings has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Lincoln Electric Holdings's Customer Service
Address
22801 ST CLAIR AVE, Cleveland, OH
Website
http://www.lincolnelectric.com
Phone Number
2163838386
Quick Insights into Lincoln Electric Holdings Customer Service
Lincoln Electric Holdings's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Lincoln Electric Holdings' Customer Service score.
Ranked Lincoln Electric Holdings Customer Service the Highest
Lincoln Electric Holdings Customer Service Score by Gender
Lincoln Electric Holdings's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lincoln Electric Holdings.
Male
1.8/5
Female
N/A
Lincoln Electric Holdings as an Employer
2.8/5
Lincoln Electric Holdings has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Lincoln Electric Holdings
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lincoln Electric Holdings scored a 30 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Lincoln Electric Holdings would recommend the brand to a friend. ENPS measures how likely Lincoln Electric Holdings employees would recommend working at Lincoln Electric Holdings to a friend.
Net Promoter Score
30
NPS Score
| 43% | Promoters |
|---|---|
| 44% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 31% | Promoters |
|---|---|
| 17% | Passive |
| 52% | Detractors |
