Trelleborg NPS & Customer Reviews

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Trelleborg

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Trelleborg

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About Trelleborg's Brand

"Trelleborg develops polymer solutions for seal, damp and protect applications of industrial environment." Among its major competitors, Trelleborg is ranked in 3rd place for NPS while Sandvik is 1st, and Pirelli & C. is 2nd.Their current market cap is $6.30B

Brand at a Glance

89%

Customer Loyalty

4.3/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Trelleborg Ranking

^#3 / 4 of its competitors

Trelleborg NPS

Trelleborg's Net Promoter Score (NPS) is a 43 with 61% Promoters, 21% Passives, and 18% Detractors. Net Promoter Score tracks whether Trelleborg's customers would recommend using the product based on a scale of -100 to 100.

Trelleborg Overall NPS

NPS

61%	Promoters
21%	Passives
18%	Detractors

Trelleborg NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 38	Nov 2023	38
Dec 2023 41	Dec 2023	41
Jan 2024 34	Jan 2024	34
Feb 2024 37	Feb 2024	37
Mar 2024 40	Mar 2024	40
Apr 2024 37	Apr 2024	37
Jun 2024 38	Jun 2024	38
Aug 2024 42	Aug 2024	42
Sep 2024 43	Sep 2024	43
Jun 2025 45	Jun 2025	45
Jul 2025 42	Jul 2025	42
Aug 2025 43	Aug 2025	43

How Other Brands Compare

Trelleborg is ranked third for NPS among its competitors. Sandvik and Pirelli & C. come in first and second, with Under Armour coming in at #4. Among those competitors, it is the lowest valued company behind Under Armour.

	Trelleborg	Under Armour	Sandvik	Pirelli & C.
Global Ranking	#-	#231	#-	#-
NPS	43	32	100	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$6.30B	$9.34B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Trelleborg NPS by Gender

Male customers rated Trelleborg's NPS 60 points higher than Female customers.

Male

Trelleborg's NPS was rated 60 by Male customers on Comparably.

60%

Promoters

40%

Passives

Detractors

Female

Trelleborg's NPS was rated by Female customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

Trelleborg NPS by Ethnicity

Trelleborg's NPS was rated 33 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 33	Caucasian	33

Trelleborg NPS by Age

Trelleborg's NPS was rated 67 points by customers ages 46-50 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

46-50

67%

33%

Trelleborg NPS by Usage

Trelleborg's NPS was rated the highest by customers who have used Trelleborg's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 20	1 to 2 Years	20
2 to 5 Years 33	2 to 5 Years	33

Trelleborg NPS vs. Competitors

Compared to its competitors, Trelleborg's NPS is rated right above Under Armour, and is preceded by Pirelli & C..

COMPANY		NPS Score
	Sandvik	100
	Pirelli & C.	50
	Trelleborg	43
	Under Armour	32
	Freudenberg Sealing Technologies	14
	Freudenberg Group	-23

Trelleborg Customer Reviews

Trelleborg Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of Trelleborg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

89%

11%

Trelleborg Customer Loyalty Score by Gender

Male customers rated Trelleborg's Customer Loyalty score 15% higher than Female customers.

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Male

100%

Yes

Female

85%

Yes

Trelleborg Customer Loyalty Score by Ethnicity

Trelleborg's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Trelleborg Customer Loyalty Score by Age

Trelleborg's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 100%	46-50	100%

Trelleborg Customer Loyalty Score by Usage

Trelleborg's Customer Loyalty score was rated the highest by customers who have used Trelleborg's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	82%
2 to 5 Years	100%

Trelleborg Customer Loyalty Score by Industry

Trelleborg's Customer Loyalty score was rated 70% by Aerospace and Aviation industry customers.

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Aerospace and Aviation	70%

Trelleborg Customer Loyalty vs. Competitors

Compared to its competitors, Trelleborg's Customer Loyalty score is rated right above Freudenberg Sealing Technologies, and is preceded by Pirelli & C..

COMPANY		Customer Loyalty Score
	Sandvik	100%
	Pirelli & C.	100%
	Trelleborg	89%
	Freudenberg Sealing Technologies	89%
	Under Armour	78%
	Freudenberg Group	69%

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Trelleborg Product Quality

4.3/5

Trelleborg has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Trelleborg Product Information

Trelleborg’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Trelleborg's product the highest.

Website: http://www.trelleborg.com/

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Quick Insights into Trelleborg Product Quality

Trelleborg's Product Quality score was rated highest by customers who have used Trelleborg's products/services for 2 to 5 Years, and rated lowest by Female customers.

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Ranked Trelleborg Product Quality the Highest

2 to 5 Years	5
46-50	5
Male	4.8

Ranked Trelleborg Product Quality the Lowest

1 to 2 Years	4.1
Female	3.6

Trelleborg Product Quality Score by Gender

Male customers rated Trelleborg's Product Quality score 1.2 stars higher than Female customers.

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Male

4.8/5

Female

3.6/5

Trelleborg Product Quality Score by Ethnicity

Trelleborg's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1

Trelleborg Product Quality Score by Age

Trelleborg's Product Quality score was rated 5 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 5	46-50	5

Trelleborg Product Quality Score by Usage

Trelleborg's Product Quality score was rated the highest by customers who have used Trelleborg's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4.1
2 to 5 Years	5

Trelleborg Product Quality Score by Industry

Trelleborg's Product Quality score was rated 4.1 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.1

Trelleborg Product Quality vs. Competitors

Compared to its competitors, Trelleborg's Product Quality score is rated right above Under Armour, and is preceded by Pirelli & C..

COMPANY		Product Quality Score
	Pirelli & C.	5/5
	Trelleborg	4.3/5
	Under Armour	4.1/5
	Freudenberg Sealing Technologies	4.1/5
	Freudenberg Group	3.4/5
	Sandvik	2.7/5

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Trelleborg Pricing

Trelleborg ROI & Value For Money

4.1/5

Trelleborg has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Trelleborg Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.

Quick Insights into Trelleborg ROI

Trelleborg's ROI score was rated highest by customers ages 46-50, and rated lowest by Female customers.

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Ranked Trelleborg ROI the Highest

46-50	4.6
Male	4.3
2 to 5 Years	4.1

Ranked Trelleborg ROI the Lowest

1 to 2 Years	3.9
Female	3.3

Trelleborg ROI Score by Gender

Male customers rated Trelleborg's ROI score 1 stars higher than Female customers.

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Male

4.3/5

Female

3.3/5

Trelleborg ROI Score by Ethnicity

Trelleborg's ROI score was rated 3.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8

Trelleborg ROI Score by Age

Trelleborg's ROI score was rated 4.6 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 4.6	46-50	4.6

Trelleborg ROI Score by Usage

Trelleborg's ROI score was rated the highest by customers who have used Trelleborg's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.9
2 to 5 Years	4.1

Trelleborg ROI Score by Industry

Trelleborg's ROI score was rated 3.8 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	3.8

Trelleborg Pricing vs. Competitors

Compared to its competitors, Trelleborg's ROI score is rated right above Under Armour, and is preceded by Pirelli & C..

COMPANY		Pricing Score
	Pirelli & C.	5/5
	Trelleborg	4.1/5
	Under Armour	3.9/5
	Sandvik	3.7/5
	Freudenberg Sealing Technologies	3.6/5
	Freudenberg Group	3.2/5

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Trelleborg Customer Satisfaction (CSAT)

Trelleborg Customer Satisfaction (CSAT) Score

92 / 100

Trelleborg has an overall Customer Satisfaction score of 92 rated by its users and customers.

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Very Satisfied	56%
Satisfied	36%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

56%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Trelleborg Customer Satisfaction

Trelleborg's Customer Satisfaction score was rated highest by customers who have used Trelleborg's products/services for 1 to 2 Years, and rated lowest by Male customers.

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Ranked Trelleborg Customer Satisfaction the Highest

1 to 2 Years	100%
46-50	100%
Aerospace and Aviation	100%

Ranked Trelleborg Customer Satisfaction the Lowest

Male	100%

Trelleborg Customer Satisfaction Score by Gender

Trelleborg's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	100%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	0%
	Satisfied	100%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Trelleborg Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Trelleborg's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Trelleborg Customer Satisfaction Score by Age

Trelleborg's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

46-50

100%

Trelleborg Customer Satisfaction Score by Usage

Trelleborg's Customer Satisfaction score was rated 100 points by customers who have used Trelleborg's products/services for 1 to 2 Years.

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1 to 2 Years	100

Trelleborg Customer Satisfaction Score by Industry

Trelleborg's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.

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			"label": "Aerospace and Aviation",
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			"scoreClassName": "max",
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Aerospace and Aviation	100

Trelleborg Customer Satisfaction vs. Competitors

Compared to its competitors, Trelleborg's Customer Satisfaction score is rated right above Under Armour, and is preceded by Freudenberg Sealing Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	Freudenberg Sealing Technologies	100%
	Trelleborg	92%
	Under Armour	79%
	Freudenberg Group	67%
	Sandvik	50%
	Pirelli & C.	50%

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Trelleborg Customer Service

4.1/5

Trelleborg has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Trelleborg's Customer Service

Website

http://www.trelleborg.com/

Quick Insights into Trelleborg Customer Service

Trelleborg's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Female customers.

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Ranked Trelleborg Customer Service the Highest

46-50	4.5
Male	4.4
2 to 5 Years	4.3

Ranked Trelleborg Customer Service the Lowest

1 to 2 Years	3.8
Female	3.1

Trelleborg Customer Service Score by Gender

Male customers rated Trelleborg's Customer Service score 1.3 stars higher than Female customers.

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Male

4.4/5

Female

3.1/5

Trelleborg Customer Service Score by Ethnicity

Trelleborg's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6

Trelleborg Customer Service Score by Age

Trelleborg's Customer Service score was rated 4.5 stars by customers ages 46-50 on Comparably.

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100

Summary	Age	Customer Service Score
46-50 4.5	46-50	4.5

Trelleborg Customer Service Score by Usage

Trelleborg's Customer Service score was rated the highest by customers who have used Trelleborg's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.8
2 to 5 Years	4.3

Trelleborg Customer Service Score by Industry

Trelleborg's Customer Service score was rated 3.8 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	3.8

Trelleborg Customer Service vs. Competitors

Compared to its competitors, Trelleborg's Customer Service score is rated right above Under Armour, and is preceded by Pirelli & C..

COMPANY		Customer Service Score
	Pirelli & C.	5/5
	Trelleborg	4.1/5
	Under Armour	4/5
	Sandvik	3.7/5
	Freudenberg Sealing Technologies	3.6/5
	Freudenberg Group	3.1/5

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Trelleborg as an Employer

4.1/5

Trelleborg has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of Trelleborg

Peter Nilsson

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Trelleborg scored a 43 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Trelleborg would recommend the brand to a friend. ENPS measures how likely Trelleborg employees would recommend working at Trelleborg to a friend.

Net Promoter Score

NPS Score

61%	Promoters
21%	Passive
18%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
13%	Passive
27%	Detractors

Global Ranking Snapshot

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