50
NPS
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Pirelli & C.
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About Pirelli & C. Brand
Manufacturer and seller of tires intended to offer a range of performance oriented, safe and environment friendly auto parts. The company's tires are used in consumer automobiles, sports utility cars agricultural machinery and light commercial vehicles enabling customers avail reliable products for their vehicles. Among its major competitors, Pirelli & C. is ranked in 1st place for NPS while Michelin is 2nd, and Goodyear is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Pirelli & C. Ranking
- #1 / 3 of its competitors
Pirelli & C. NPS
Pirelli & C.'s Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Pirelli & C.'s customers would recommend using the product based on a scale of -100 to 100.
Pirelli & C. Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Pirelli & C. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Mar 2023 66 | Mar 2023 | 66 |
Oct 2023 50 | Oct 2023 | 50 |
How Other Brands Compare
Pirelli & C. is ranked first for NPS among its competitors. Michelin and Goodyear come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pirelli & C. NPS vs. Competitors
Compared to its competitors, Pirelli & C.'s NPS is rated right above Michelin.
| COMPANY | NPS Score | |
|---|---|---|
| Pirelli & C. | 50 |
 | Michelin | 39 |
 | Goodyear | 12 |
Pirelli & C. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pirelli & C. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pirelli & C. Customer Loyalty vs. Competitors
Compared to its competitors, Pirelli & C.'s Customer Loyalty score is rated right above Michelin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pirelli & C. | 100% |
| Michelin | 81% |
| Goodyear | 73% |
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Pirelli & C. Product Quality
5/5
Pirelli & C. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Pirelli & C. Product Information
Pirelli & C.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.pirelli.com
- Company Size
- 10,000+ Employees
Pirelli & C. Product Quality vs. Competitors
Compared to its competitors, Pirelli & C.'s Product Quality score is rated right above Michelin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pirelli & C. | 5/5 |
| Michelin | 4.1/5 |
| Goodyear | 3.6/5 |
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Pirelli & C. Pricing
Pirelli & C. ROI & Value For Money
5/5
Pirelli & C. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Pirelli & C. Pricing vs. Competitors
Compared to its competitors, Pirelli & C.'s ROI score is rated right above Michelin.
| COMPANY | Pricing Score | |
|---|---|---|
| Pirelli & C. | 5/5 |
| Michelin | 3.9/5 |
| Goodyear | 3.6/5 |
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Pirelli & C. Customer Satisfaction (CSAT)
Pirelli & C. Customer Satisfaction (CSAT) Score
50 / 100
Pirelli & C. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pirelli & C. Customer Satisfaction vs. Competitors
Compared to its competitors, Pirelli & C.'s Customer Satisfaction score is rated right below Goodyear.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Michelin | 76% |
| Goodyear | 76% |
| Pirelli & C. | 50% |
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Pirelli & C. Customer Service
5/5
Pirelli & C. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Pirelli & C.'s Customer Service
Address
Viale Piero e Alberto Pirelli n.25, Milan, 20126
Website
www.pirelli.com
Pirelli & C. Customer Service vs. Competitors
Compared to its competitors, Pirelli & C.'s Customer Service score is rated right above Michelin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pirelli & C. | 5/5 |
| Michelin | 4/5 |
| Goodyear | 3.8/5 |
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Pirelli & C. as an Employer
3.2/5
Pirelli & C. has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Pirelli & C. scored a 50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Pirelli & C. would recommend the brand to a friend. ENPS measures how likely Pirelli & C. employees would recommend working at Pirelli & C. to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
