-23
NPS
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Freudenberg Group
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About Freudenberg Group's Brand
Freudenberg is a holding company for muliple autonomous businesses, with interests in seals and vibration control components to filters, non-woven textiles, specialty lubricants, cleaning agents and mechatronic products. Freudenberg sells to a diverse mix of global OEMs primarily in the automotive industry, followed by the chemical, construction, energy, engineering and textile industries. The company seeks to acquire businesses to strengthen it's position in the market and expand it's core business.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Freudenberg Group NPS
Freudenberg Group's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Freudenberg Group's customers would recommend using the product based on a scale of -100 to 100.
Freudenberg Group Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Freudenberg Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
Nov 2024 -33 | Nov 2024 | -33 |
Mar 2025 -15 | Mar 2025 | -15 |
May 2025 -25 | May 2025 | -25 |
Sep 2025 -22 | Sep 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freudenberg Group NPS by Gender
Freudenberg Group's NPS was rated 34 by Male customers on Comparably.
Male
34
Freudenberg Group's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Freudenberg Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Freudenberg Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Freudenberg Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Freudenberg Group Customer Loyalty Score by Gender
Freudenberg Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Freudenberg Group Product Quality
3.4/5
Freudenberg Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Freudenberg Group Product Information
Freudenberg Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.freudenberg.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
Quick Insights into Freudenberg Group Product Quality
Freudenberg Group's Product Quality score was rated highest by Male customers.
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Ranked Freudenberg Group Product Quality the Highest
Freudenberg Group Product Quality Score by Gender
Freudenberg Group's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Freudenberg Group Pricing
Freudenberg Group ROI & Value For Money
3.2/5
Freudenberg Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Freudenberg Group ROI
Freudenberg Group's ROI score was rated highest by Male customers.
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Ranked Freudenberg Group ROI the Highest
Freudenberg Group ROI Score by Gender
Freudenberg Group's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Freudenberg Group Customer Satisfaction (CSAT)
Freudenberg Group Customer Satisfaction (CSAT) Score
67 / 100
Freudenberg Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freudenberg Group Customer Satisfaction
Freudenberg Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Freudenberg Group Customer Satisfaction the Highest
Freudenberg Group Customer Satisfaction Score by Gender
Freudenberg Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Freudenberg Group.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Freudenberg Group Customer Service
3.1/5
Freudenberg Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Freudenberg Group's Customer Service
Address
, Weinheim, 69469
Website
www.freudenberg.com
Quick Insights into Freudenberg Group Customer Service
Freudenberg Group's Customer Service score was rated highest by Male customers.
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Ranked Freudenberg Group Customer Service the Highest
Freudenberg Group Customer Service Score by Gender
Freudenberg Group's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Freudenberg Group.
Male
3.3/5
Female
N/A
Freudenberg Group as an Employer
4.6/5
Freudenberg Group has a 4.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Freudenberg Group scored a -23 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Freudenberg Group would recommend the brand to a friend. ENPS measures how likely Freudenberg Group employees would recommend working at Freudenberg Group to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
