24
NPS
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KONE
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About KONE's Brand
Kone is to make the world’s cities, buildings and public spaces, they believe that cities of the solution for a better future.
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
KONE NPS
KONE's Net Promoter Score (NPS) is a 24 with 56% Promoters, 12% Passives, and 32% Detractors. Net Promoter Score tracks whether KONE's customers would recommend using the product based on a scale of -100 to 100.
KONE Overall NPS
| 56% | Promoters |
|---|---|
| 12% | Passives |
| 32% | Detractors |
KONE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 21 | Nov 2024 | 21 |
Dec 2024 23 | Dec 2024 | 23 |
Jan 2025 23 | Jan 2025 | 23 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 22 | Apr 2025 | 22 |
May 2025 21 | May 2025 | 21 |
Jun 2025 23 | Jun 2025 | 23 |
Aug 2025 21 | Aug 2025 | 21 |
Oct 2025 21 | Oct 2025 | 21 |
Dec 2025 23 | Dec 2025 | 23 |
Jan 2026 22 | Jan 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KONE NPS by Gender
Male customers rated KONE's NPS 35 points higher than Female customers.
Male
35
KONE's NPS was rated 35 by Male customers on Comparably.
62%
Promoters
11%
Passives
27%
Detractors
Female
0
KONE's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
KONE NPS by Ethnicity
KONE's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander -12 | Asian or Pacific Islander | -12 |
Other 70 | Other | 70 |
KONE NPS by Age
KONE's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
KONE NPS by Usage
KONE's NPS was rated the highest by customers who have used KONE's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 28 | Over 10 Years | 28 |
KONE Customer Reviews
Out of the 11 KONE customer reviews 10 were positive and 1 was constructive. KONE customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
KONE Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of KONE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KONE Customer Loyalty Score by Gender
Female customers rated KONE's Customer Loyalty score 1% higher than Male customers.
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Male
81%
Yes
Female
82%
Yes
KONE Customer Loyalty Score by Ethnicity
KONE's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KONE.
61
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
91
out of 100
Other
KONE Customer Loyalty Score by Age
KONE's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KONE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 60% | 31-35 | 60% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
46-50 84% | 46-50 | 84% |
61-65 78% | 61-65 | 78% |
66+ 40% | 66+ | 40% |
KONE Customer Loyalty Score by Usage
KONE's Customer Loyalty score was rated the highest by customers who have used KONE's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KONE Customer Loyalty Score by Industry
KONE's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
KONE Product Quality
3.5/5
KONE has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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KONE Product Information
KONE’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated KONE's product the highest. Reviewers from the Tech industry rated KONE the lowest at 3.7.
- Website
- http://www.kone.com/en/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Productivity
Manufacturing
Quick Insights into KONE Product Quality
KONE's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.
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Ranked KONE Product Quality the Highest
Ranked KONE Product Quality the Lowest
KONE Product Quality Score by Gender
Female customers rated KONE's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of KONE.
Male
3.5/5
Female
3.6/5
KONE Product Quality Score by Ethnicity
KONE's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KONE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 4.6 | Other | 4.6 |
KONE Product Quality Score by Age
KONE's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KONE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.4 | 26-30 | 4.4 |
31-35 2.6 | 31-35 | 2.6 |
36-40 4.8 | 36-40 | 4.8 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.1 | 46-50 | 4.1 |
61-65 2.7 | 61-65 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
KONE Product Quality Score by Usage
KONE's Product Quality score was rated the highest by customers who have used KONE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KONE Product Quality Score by Industry
KONE's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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KONE Pricing
KONE ROI & Value For Money
3.4/5
KONE has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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KONE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Architecture and Planning industry think that they had the lowest ROI from KONE.
Quick Insights into KONE ROI
KONE's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.
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Ranked KONE ROI the Highest
Ranked KONE ROI the Lowest
KONE ROI Score by Gender
KONE's ROI score was rated 3.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KONE.
Male
3.5/5
Female
3.5/5
KONE ROI Score by Ethnicity
KONE's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KONE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.4 | Other | 4.4 |
KONE ROI Score by Age
KONE's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KONE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.7 | 26-30 | 4.7 |
31-35 2.4 | 31-35 | 2.4 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.9 | 46-50 | 3.9 |
61-65 3.5 | 61-65 | 3.5 |
66+ 1.5 | 66+ | 1.5 |
KONE ROI Score by Usage
KONE's ROI score was rated the highest by customers who have used KONE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KONE ROI Score by Industry
KONE's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Architecture and Planning industry customers.
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KONE Customer Satisfaction (CSAT)
KONE Customer Satisfaction (CSAT) Score
63 / 100
KONE has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KONE Customer Satisfaction
KONE's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 66+.
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Ranked KONE Customer Satisfaction the Highest
Ranked KONE Customer Satisfaction the Lowest
KONE Customer Satisfaction Score by Gender
Female customers rated KONE's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KONE.
64 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 27% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
KONE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KONE's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
43%
CSAT according to Hispanic or Latino
KONE's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
KONE's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
KONE's Customer Satisfaction (CSAT) score was rated 44% according to Asian or Pacific Islander users and customers.
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44 / 100
Very Satisfied
44%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
12%
CSAT according to Other
KONE's Customer Satisfaction (CSAT) score was rated 90% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KONE.
90 / 100
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
KONE Customer Satisfaction Score by Age
KONE's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KONE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 70% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 0% |
KONE Customer Satisfaction Score by Usage
KONE's Customer Satisfaction score was rated the highest by customers who have used KONE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KONE Customer Satisfaction Score by Industry
KONE's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "KONE Customer Satisfaction Score by Industry",
"text": "KONE's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 64,
"stars": 0,
"csatScore": 64,
"text": "KONE's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "KONE's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Construction",
"groupId": 510,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "KONE's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
}
]
}KONE Customer Service
3.4/5
KONE has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock KONE's overall Customer Service score rated by its users and customers.
About KONE's Customer Service
Website
http://www.kone.com/en/
Phone Number
8451999999
Quick Insights into KONE Customer Service
KONE's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked KONE's Customer Service score.
Ranked KONE Customer Service the Highest
Ranked KONE Customer Service the Lowest
KONE Customer Service Score by Gender
Female customers rated KONE's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KONE.
Male
3.5/5
Female
3.6/5
KONE Customer Service Score by Ethnicity
KONE's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KONE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 4.5 | Other | 4.5 |
KONE Customer Service Score by Age
KONE's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KONE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.7 | 26-30 | 4.7 |
31-35 2.4 | 31-35 | 2.4 |
36-40 4.4 | 36-40 | 4.4 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.9 | 46-50 | 3.9 |
61-65 3.5 | 61-65 | 3.5 |
66+ 1.5 | 66+ | 1.5 |
KONE Customer Service Score by Usage
KONE's Customer Service score was rated the highest by customers who have used KONE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KONE Customer Service Score by Industry
KONE's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Architecture and Planning industry customers.
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KONE as an Employer
4.5/5
KONE has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KONE scored a 24 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of KONE would recommend the brand to a friend. ENPS measures how likely KONE employees would recommend working at KONE to a friend.
Net Promoter Score
24
NPS Score
| 56% | Promoters |
|---|---|
| 12% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
