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NPS
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Commercial Metals Company
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About Commercial Metals Company's Brand
CMC operates local recycling centers, steel mini mills and micro mills, fabrication facilities and other metals related operations in the U.S. and Poland. Among its major competitors, Commercial Metals Company is ranked in 6th place for NPS while Steel Dynamics is 1st, and NUCOR CORPORATION is 2nd.Their current market cap is $5.60B
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Commercial Metals Company Ranking
- #4 / 4 of its competitors
Commercial Metals Company NPS
Commercial Metals Company's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Commercial Metals Company's customers would recommend using the product based on a scale of -100 to 100.
Commercial Metals Company Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Commercial Metals Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
May 2021 -25 | May 2021 | -25 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 -17 | Nov 2021 | -17 |
Jun 2022 -13 | Jun 2022 | -13 |
Sep 2022 -10 | Sep 2022 | -10 |
Sep 2023 -9 | Sep 2023 | -9 |
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2025 -1 | May 2025 | -1 |
How Other Brands Compare
Commercial Metals Company is ranked #4 for NPS among its competitors. Steel Dynamics and NUCOR CORPORATION come in first and second, with ArcelorMittal coming in at third. Among those competitors, it is the lowest valued company behind ArcelorMittal.
Commercial Metals Company |  ArcelorMittal |  NUCOR CORPORATION |  Steel Dynamics | |
| Global Ranking | #- | #792 | #810 | #979 |
| NPS | 0 | 28 | 46 | 49 |
| Valuation Updated every 24 hours for public companies | $5.60B | $32.37B | $17.52B | $17.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Commercial Metals Company NPS vs. Competitors
Compared to its competitors, Commercial Metals Company's NPS is rated right above Schnitzer Steel Industries, and is preceded by Carpenter.
Commercial Metals Company Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Commercial Metals Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Commercial Metals Company Customer Loyalty vs. Competitors
Compared to its competitors, Commercial Metals Company's Customer Loyalty score is rated right above Schnitzer Steel Industries, and is preceded by NUCOR CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Reliance Steel & Aluminum Co. | 100% |
 | Gerdau | 100% |
| Steel Dynamics | 87% |
 | Carpenter | 87% |
| ArcelorMittal | 86% |
 | Tata Steel | 83% |
| NUCOR CORPORATION | 79% |
| Commercial Metals Company | 69% |
 | Schnitzer Steel Industries | 55% |
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Commercial Metals Company Product Quality
3.4/5
Commercial Metals Company has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Commercial Metals Company Product Information
Commercial Metals Company’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.cmc.com/
- Company Size
- 10,000+ Employees
Industry
Mining and Metals
Commercial Metals Company Product Quality vs. Competitors
Compared to its competitors, Commercial Metals Company's Product Quality score is rated right above Gerdau, and is preceded by Tata Steel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Reliance Steel & Aluminum Co. | 5/5 |
| NUCOR CORPORATION | 4.3/5 |
| Carpenter | 4/5 |
| Steel Dynamics | 4/5 |
| ArcelorMittal | 3.9/5 |
| Tata Steel | 3.8/5 |
| Commercial Metals Company | 3.4/5 |
| Gerdau | 3.2/5 |
| Schnitzer Steel Industries | 2.7/5 |
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Commercial Metals Company Pricing
Commercial Metals Company ROI & Value For Money
3.5/5
Commercial Metals Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Commercial Metals Company Pricing vs. Competitors
Compared to its competitors, Commercial Metals Company's ROI score is rated right above Gerdau, and is preceded by Tata Steel.
| COMPANY | Pricing Score | |
|---|---|---|
| Reliance Steel & Aluminum Co. | 5/5 |
| Steel Dynamics | 4.1/5 |
| Carpenter | 4/5 |
| ArcelorMittal | 3.9/5 |
| NUCOR CORPORATION | 3.8/5 |
| Tata Steel | 3.6/5 |
| Commercial Metals Company | 3.5/5 |
| Gerdau | 3.2/5 |
| Schnitzer Steel Industries | 2.7/5 |
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Commercial Metals Company Customer Satisfaction (CSAT)
Commercial Metals Company Customer Satisfaction (CSAT) Score
57 / 100
Commercial Metals Company has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Commercial Metals Company Customer Satisfaction vs. Competitors
Compared to its competitors, Commercial Metals Company's Customer Satisfaction score is rated right above Gerdau, and is preceded by Carpenter.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Schnitzer Steel Industries | 100% |
| Reliance Steel & Aluminum Co. | 100% |
| NUCOR CORPORATION | 82% |
| Tata Steel | 82% |
| Steel Dynamics | 77% |
| ArcelorMittal | 72% |
| Carpenter | 67% |
| Commercial Metals Company | 57% |
| Gerdau | 50% |
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Commercial Metals Company Customer Service
3.5/5
Commercial Metals Company has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Commercial Metals Company's Customer Service
Address
6565 North MacArthur Blvd., Irving, TX 75039
Website
https://www.cmc.com/
Commercial Metals Company's Social Links
Commercial Metals Company Customer Service vs. Competitors
Compared to its competitors, Commercial Metals Company's Customer Service score is rated right above Tata Steel, and is preceded by NUCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| Reliance Steel & Aluminum Co. | 5/5 |
| ArcelorMittal | 4.3/5 |
| Steel Dynamics | 4.2/5 |
| Carpenter | 4.2/5 |
| NUCOR CORPORATION | 3.9/5 |
| Commercial Metals Company | 3.5/5 |
| Tata Steel | 3.5/5 |
| Gerdau | 3.2/5 |
| Schnitzer Steel Industries | 2.7/5 |
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Commercial Metals Company as an Employer
3.5/5
Commercial Metals Company has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
CEO of Commercial Metals Company
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Commercial Metals Company scored a 0 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Commercial Metals Company would recommend the brand to a friend. ENPS measures how likely Commercial Metals Company employees would recommend working at Commercial Metals Company to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
