22
NPS
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Carpenter
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About Carpenter's Brand
Carpenter is a manufacturing company for foam products, chemicals, and filtration media.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Carpenter NPS
Carpenter's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether Carpenter's customers would recommend using the product based on a scale of -100 to 100.
Carpenter Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Carpenter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Aug 2023 75 | Aug 2023 | 75 |
Feb 2024 60 | Feb 2024 | 60 |
Apr 2024 66 | Apr 2024 | 66 |
May 2024 43 | May 2024 | 43 |
Jun 2024 25 | Jun 2024 | 25 |
Nov 2024 22 | Nov 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carpenter Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Carpenter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carpenter Product Quality
4/5
Carpenter has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Carpenter's overall Product Quality score rated by its users and customers.
Carpenter Product Information
Carpenter’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.carpenter.com/
- Company Size
- 10,000+ Employees
Carpenter Pricing
Carpenter ROI & Value For Money
4/5
Carpenter has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Carpenter's overall ROI score rated by its users and customers.
Carpenter Customer Satisfaction (CSAT)
Carpenter Customer Satisfaction (CSAT) Score
67 / 100
Carpenter has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carpenter Customer Service
4.2/5
Carpenter has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Carpenter's Customer Service
Website
http://www.carpenter.com/
Phone Number
45 86 29 23 11
Carpenter as an Employer
4.6/5
Carpenter has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Carpenter scored a 22 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Carpenter would recommend the brand to a friend. ENPS measures how likely Carpenter employees would recommend working at Carpenter to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 44% | Promoters |
|---|---|
| 30% | Passive |
| 26% | Detractors |
