28
NPS
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Tata Steel
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About Tata Steel's Brand
Producer of steel products. The company's operations include manufacturing of steel and ferrous alloys and minerals business. Among its major competitors, Tata Steel is ranked in 3rd place for NPS while NUCOR CORPORATION is 1st, and Tata Motors Ltd is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Tata Steel Ranking
- #3 / 4 of its competitors
Tata Steel NPS
Tata Steel's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Tata Steel's customers would recommend using the product based on a scale of -100 to 100.
Tata Steel Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Tata Steel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
Jan 2024 60 | Jan 2024 | 60 |
Apr 2024 29 | Apr 2024 | 29 |
May 2024 30 | May 2024 | 30 |
Apr 2025 27 | Apr 2025 | 27 |
How Other Brands Compare
Tata Steel is ranked third for NPS among its competitors. NUCOR CORPORATION and Tata Motors Ltd come in first and second, with Steel Authority Of India coming in at #4.
Tata Steel |  NUCOR CORPORATION |  Tata Motors Ltd |  Steel Authority Of India | |
| Global Ranking | #- | #810 | #819 | #- |
| NPS | 28 | 46 | 33 | - |
| Valuation Updated every 24 hours for public companies | - | $17.52B | $1.92B | $6.19B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Steel NPS vs. Competitors
Compared to its competitors, Tata Steel's NPS is rated right above TCS (Tata Consultancy Services), and is preceded by Tata Motors Ltd.
| COMPANY | NPS Score | |
|---|---|---|
| NUCOR CORPORATION | 46 |
| Tata Motors Ltd | 33 |
| Tata Steel | 28 |
 | TCS (Tata Consultancy Services) | 23 |
 | Alcoa | 0 |
 | Commercial Metals Company | 0 |
Tata Steel Customer Reviews
Out of the 2 Tata Steel customer reviews 1 was positive and 1 was constructive. Tata Steel customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tata Steel Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tata Steel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tata Steel Customer Loyalty vs. Competitors
Compared to its competitors, Tata Steel's Customer Loyalty score is rated right above TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata Steel | 83% |
| TCS (Tata Consultancy Services) | 83% |
| Tata Motors Ltd | 82% |
| NUCOR CORPORATION | 79% |
| Alcoa | 75% |
| Commercial Metals Company | 69% |
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Tata Steel Product Quality
3.8/5
Tata Steel has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Tata Steel Product Information
Tata Steel’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.tatasteel.com
- Company Size
- 10,000+ Employees
Tata Steel Product Quality vs. Competitors
Compared to its competitors, Tata Steel's Product Quality score is rated right above TCS (Tata Consultancy Services), and is preceded by Alcoa.
| COMPANY | Product Quality Score | |
|---|---|---|
| NUCOR CORPORATION | 4.3/5 |
| Tata Motors Ltd | 4.1/5 |
| Alcoa | 3.9/5 |
| Tata Steel | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Commercial Metals Company | 3.4/5 |
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Tata Steel Pricing
Tata Steel ROI & Value For Money
3.6/5
Tata Steel has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Tata Steel Pricing vs. Competitors
Compared to its competitors, Tata Steel's ROI score is rated right above Commercial Metals Company, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Pricing Score | |
|---|---|---|
| Tata Motors Ltd | 3.9/5 |
| NUCOR CORPORATION | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Tata Steel | 3.6/5 |
| Commercial Metals Company | 3.5/5 |
| Alcoa | 3.4/5 |
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Tata Steel Customer Satisfaction (CSAT)
Tata Steel Customer Satisfaction (CSAT) Score
82 / 100
Tata Steel has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
55%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tata Steel Customer Satisfaction vs. Competitors
Compared to its competitors, Tata Steel's Customer Satisfaction score is rated right above Alcoa, and is preceded by Tata Motors Ltd.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NUCOR CORPORATION | 82% |
| Tata Motors Ltd | 82% |
| Tata Steel | 82% |
| Alcoa | 76% |
| TCS (Tata Consultancy Services) | 75% |
| Commercial Metals Company | 57% |
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Tata Steel Customer Service
3.5/5
Tata Steel has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Tata Steel's Customer Service
Address
Bombay House, Mumbai, 400001
Website
www.tatasteel.com
Phone Number
7
Tata Steel Customer Service vs. Competitors
Compared to its competitors, Tata Steel's Customer Service score is rated right above Alcoa, and is preceded by Commercial Metals Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Motors Ltd | 4/5 |
| NUCOR CORPORATION | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Commercial Metals Company | 3.5/5 |
| Tata Steel | 3.5/5 |
| Alcoa | 3.4/5 |
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Tata Steel as an Employer
Consumer vs. Employees
Tata Steel scored a 28 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Steel would recommend the brand to a friend. ENPS measures how likely Tata Steel employees would recommend working at Tata Steel to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
