-50
NPS
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Gerdau
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About Gerdau's Brand
Manufacturer of specialty steel products. The company is engaged in the production of crude steel and related long rolled products, drawn products and long specialty products.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Gerdau NPS
Gerdau's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Gerdau's customers would recommend using the product based on a scale of -100 to 100.
Gerdau Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Gerdau NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -50 | Dec 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gerdau Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Gerdau users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gerdau Product Quality
3.2/5
Gerdau has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gerdau's overall Product Quality score rated by its users and customers.
Gerdau Product Information
Gerdau’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.gerdau.com
- Company Size
- 10,000+ Employees
Gerdau Pricing
Gerdau ROI & Value For Money
3.2/5
Gerdau has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gerdau's overall ROI score rated by its users and customers.
Gerdau Customer Satisfaction (CSAT)
Gerdau Customer Satisfaction (CSAT) Score
50 / 100
Gerdau has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gerdau Customer Service
3.2/5
Gerdau has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Gerdau's overall Customer Service score rated by its users and customers.
About Gerdau's Customer Service
Address
Avenida Farrapos 1811, Porto Alegre, 90220-005
Website
www.gerdau.com
Phone Number
7
Gerdau as an Employer
3.3/5
Gerdau has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Gerdau scored a -50 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Gerdau would recommend the brand to a friend. ENPS measures how likely Gerdau employees would recommend working at Gerdau to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
