0
NPS
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Schnitzer Steel Industries
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About Schnitzer Steel Industries' Brand
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Schnitzer Steel Industries NPS
Schnitzer Steel Industries's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Schnitzer Steel Industries's customers would recommend using the product based on a scale of -100 to 100.
Schnitzer Steel Industries Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Schnitzer Steel Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schnitzer Steel Industries Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Schnitzer Steel Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Schnitzer Steel Industries Product Quality
2.7/5
Schnitzer Steel Industries has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Schnitzer Steel Industries' overall Product Quality score rated by its users and customers.
Schnitzer Steel Industries Product Information
Schnitzer Steel Industries’s product quality score is a 2.7 out of 5 as rated by its users and customers.
Schnitzer Steel Industries Pricing
Schnitzer Steel Industries ROI & Value For Money
2.7/5
Schnitzer Steel Industries has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Schnitzer Steel Industries Customer Satisfaction (CSAT)
Schnitzer Steel Industries Customer Satisfaction (CSAT) Score
100 / 100
Schnitzer Steel Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schnitzer Steel Industries Customer Service
2.7/5
Schnitzer Steel Industries has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Schnitzer Steel Industries's Customer Service
Website
http://www.schnitzersteel.com
Schnitzer Steel Industries as an Employer
2.4/5
Schnitzer Steel Industries has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Schnitzer Steel Industries
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Schnitzer Steel Industries scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Schnitzer Steel Industries would recommend the brand to a friend. ENPS measures how likely Schnitzer Steel Industries employees would recommend working at Schnitzer Steel Industries to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
