OnePlus Corporation NPS & Customer Reviews | Comparably
OnePlus Corporation is
Ranked
#70
in
Consumer Goods Brands
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OnePlus Corporation is ranked #70 in Consumer Goods Brands

About OnePlus Corporation's Brand

One Plus, established in 1989, is based upon 45 years of solid experience in the field of sensors and allied products. OnePlus Corporation’s brand is ranked #796 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of OnePlus Corporation. When compared to other organizations within the Consumer Goods industry, OnePlus Corporation is ranked #70. Among its major competitors, OnePlus Corporation is ranked in 1st place for NPS while Xiaomi Technology is 2nd, and OPPO is 3rd.

Brand at a Glance

90%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service

OnePlus Corporation Ranking

OnePlus Corporation NPS

OnePlus Corporation's Net Promoter Score (NPS) is a 54 with 69% Promoters, 16% Passives, and 15% Detractors. Net Promoter Score tracks whether OnePlus Corporation's customers would recommend using the product based on a scale of -100 to 100.

OnePlus Corporation Overall NPS

54
NPS
69%Promoters
16%Passives
15%Detractors
OnePlus Corporation Overall NPS

OnePlus Corporation NPS Trend

-100
-50
0
50
100
Mar 2023
59
Mar 202359
May 2023
58
May 202358
Jun 2023
56
Jun 202356
Aug 2023
56
Aug 202356
Sep 2023
54
Sep 202354
Feb 2024
55
Feb 202455
Mar 2024
53
Mar 202453
May 2024
53
May 202453
Aug 2024
53
Aug 202453
Oct 2024
54
Oct 202454
Feb 2025
54
Feb 202554
Jun 2025
54
Jun 202554

How Other Brands Compare

OnePlus Corporation is ranked first for NPS among its competitors. Xiaomi Technology and OPPO come in second and third, with Nextbit Systems coming in at #4.

OnePlus Corporation's Logo
OnePlus Corporation
Xiaomi Technology's Logo
Xiaomi Technology
OPPO's Logo
OPPO
Nextbit Systems' Logo
Nextbit Systems
Global Ranking#796#714#983#-
NPS544323-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

OnePlus Corporation NPS by Gender

Male customers rated OnePlus Corporation's NPS 11 points higher than Female customers.

Male

61

OnePlus Corporation's NPS was rated 61 by Male customers on Comparably.

72%
Promoters
17%
Passives
11%
Detractors

Female

50

OnePlus Corporation's NPS was rated 50 by Female customers on Comparably.

75%
Promoters
0%
Passives
25%
Detractors

OnePlus Corporation NPS by Ethnicity

OnePlus Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100
-50
0
50
100
Asian or Pacific Islander
100
Asian or Pacific Islander100
Other
33
Other33

OnePlus Corporation NPS by Age

OnePlus Corporation's NPS was rated 73 points by customers ages 18-25 on Comparably.

0
20
40
60
80
100
Promoters
80%
Passives
13%
Detractors
7%
18-2580%13%7%

OnePlus Corporation NPS by Usage

OnePlus Corporation's NPS was rated the highest by customers who have used OnePlus Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
20
Less than 1 Year20
1 to 2 Years
78
1 to 2 Years78
2 to 5 Years
56
2 to 5 Years56
5 to 10 Years
100
5 to 10 Years100

OnePlus Corporation NPS vs. Competitors

Compared to its competitors, OnePlus Corporation's NPS is rated right above Xiaomi Technology.

OnePlus Corporation NPS vs Companies in Consumer Goods

In the Consumer Goods industry, OnePlus Corporation's NPS is rated right above Lego Group.

OnePlus Corporation Customer Reviews

Out of the 4 OnePlus Corporation customer reviews 4 were positive and 0 were constructive. OnePlus Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The oxygen os is simply superb and satisfied with the phone quality
What do you value most about this brand?
Innovation, Value for Money, Fast, High Tech & Accessible
What do you value most about this brand?
The mantra Never Settle and the premium nature of their devices
What do you value most about this brand?
I have a great experience using OnePlus mobile.

OnePlus Corporation Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of OnePlus Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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90
90%
10
10%
OnePlus Corporation Customer Loyalty

OnePlus Corporation Customer Loyalty Score by Gender

Female customers rated OnePlus Corporation's Customer Loyalty score 15% higher than Male customers.

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Male
85%
Yes
Female
100%
Yes

OnePlus Corporation Customer Loyalty Score by Ethnicity

OnePlus Corporation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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82
out of 100
Asian or Pacific Islander
100
out of 100
Other

OnePlus Corporation Customer Loyalty Score by Age

OnePlus Corporation's Customer Loyalty score was rated 94% by customers ages 18-25 on Comparably.

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0
20%
40%
60%
80%
100%
18-25
94%
18-2594%

OnePlus Corporation Customer Loyalty Score by Usage

OnePlus Corporation's Customer Loyalty score was rated the highest by customers who have used OnePlus Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
82%
1 to 2 Years
90%
2 to 5 Years
100%
5 to 10 Years
100%

OnePlus Corporation Customer Loyalty Score by Industry

OnePlus Corporation's Customer Loyalty score was rated 85% by Accounting industry customers.

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Accounting
85%

OnePlus Corporation Customer Loyalty vs. Competitors

Compared to its competitors, OnePlus Corporation's Customer Loyalty score is rated right above OPPO.

COMPANYCustomer Loyalty Score
OnePlus Corporation90%
OPPO88%
Xiaomi Technology84%
Nextbit SystemsN/A

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, OnePlus Corporation's Customer Loyalty score is rated right above Bath & Body Works.

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OnePlus Corporation Product Quality

4.3/5

OnePlus Corporation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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OnePlus Corporation Product Information

OnePlus Corporation’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated OnePlus Corporation's product the highest.

Website
http://onepluscorp.com
Company Size
51-200 Employees

Industry

Tech
Business Services
Energy
Government & Legal

Quick Insights into OnePlus Corporation Product Quality

OnePlus Corporation's Product Quality score was rated highest by customers who have used OnePlus Corporation's products/services for 5 to 10 Years, and rated lowest by customers who have used OnePlus Corporation's products/services for Less than 1 Year.

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Ranked OnePlus Corporation Product Quality the Highest

5 to 10 Years
4.8
Accounting
4.8
18-25
4.5

Ranked OnePlus Corporation Product Quality the Lowest

Male
4.2
Other
3.7
Less than 1 Year
3.4

OnePlus Corporation Product Quality Score by Gender

Female customers rated OnePlus Corporation's Product Quality score 0.1 stars higher than Male customers.

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Male

4.2/5

Female

4.3/5

OnePlus Corporation Product Quality Score by Ethnicity

OnePlus Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
3.7
Other3.7

OnePlus Corporation Product Quality Score by Age

OnePlus Corporation's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.

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0
1
2
3
4
5
18-25
4.5
18-254.5

OnePlus Corporation Product Quality Score by Usage

OnePlus Corporation's Product Quality score was rated the highest by customers who have used OnePlus Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.4
1 to 2 Years
4.5
2 to 5 Years
4.4
5 to 10 Years
4.8

OnePlus Corporation Product Quality Score by Industry

OnePlus Corporation's Product Quality score was rated 4.8 stars by Accounting industry customers.

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Accounting
4.8

OnePlus Corporation Product Quality vs. Competitors

Compared to its competitors, OnePlus Corporation's Product Quality score is rated right above Xiaomi Technology.

COMPANYProduct Quality Score
OnePlus Corporation4.3/5
Xiaomi Technology4.2/5
OPPO4/5
Nextbit SystemsN/A

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, OnePlus Corporation's Product Quality score is rated right above Red Bull, and is preceded by Lego Group.

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OnePlus Corporation Pricing

OnePlus Corporation ROI & Value For Money

4.1/5

OnePlus Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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OnePlus Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into OnePlus Corporation ROI

OnePlus Corporation's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.

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Ranked OnePlus Corporation ROI the Highest

Accounting
4.6
5 to 10 Years
4.5
Asian or Pacific Islander
4.4

Ranked OnePlus Corporation ROI the Lowest

Less than 1 Year
3.9
Male
3.9
Other
3.8

OnePlus Corporation ROI Score by Gender

OnePlus Corporation's ROI score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

OnePlus Corporation ROI Score by Ethnicity

OnePlus Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Asian or Pacific Islander
4.4
Asian or Pacific Islander4.4
Other
3.8
Other3.8

OnePlus Corporation ROI Score by Age

OnePlus Corporation's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.

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0
1
2
3
4
5
18-25
4.3
18-254.3

OnePlus Corporation ROI Score by Usage

OnePlus Corporation's ROI score was rated the highest by customers who have used OnePlus Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.3
2 to 5 Years
3.9
5 to 10 Years
4.5

OnePlus Corporation ROI Score by Industry

OnePlus Corporation's ROI score was rated 4.6 stars by Accounting industry customers.

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Accounting
4.6

OnePlus Corporation Pricing vs. Competitors

Compared to its competitors, OnePlus Corporation's ROI score is rated right above OPPO, and is preceded by Xiaomi Technology.

COMPANYPricing Score
Xiaomi Technology4.2/5
OnePlus Corporation4.1/5
OPPO3.8/5
Nextbit SystemsN/A

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, OnePlus Corporation's ROI score is rated right above Colgate Palmolive.

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OnePlus Corporation Customer Satisfaction (CSAT)

OnePlus Corporation Customer Satisfaction (CSAT) Score

89 / 100

OnePlus Corporation has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied50%
Satisfied39%
Neither Satisfied nor Dissatisfied2%
Dissatisfied2%
Very Dissatisfied7%
Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into OnePlus Corporation Customer Satisfaction

OnePlus Corporation's Customer Satisfaction score was rated highest by Other customers.

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Ranked OnePlus Corporation Customer Satisfaction the Highest

Other
80%
Male
72%

OnePlus Corporation Customer Satisfaction Score by Gender

OnePlus Corporation's Customer Satisfaction score was rated 72 by Male customers on Comparably.

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72 / 100
Male
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%

OnePlus Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Other

OnePlus Corporation's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100
Very Satisfied40%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

OnePlus Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, OnePlus Corporation's Customer Satisfaction score is rated right above Xiaomi Technology.

COMPANYCustomer Satisfaction (CSAT) Score
OnePlus Corporation89%
Xiaomi Technology89%
OPPO81%
Nextbit Systems0%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, OnePlus Corporation's Customer Satisfaction score is rated right above Lego Group.

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OnePlus Corporation Customer Service

4.2/5

OnePlus Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About OnePlus Corporation's Customer Service

Address

Northbrook, IL


Website

http://onepluscorp.com


Phone Number

8009170123

Quick Insights into OnePlus Corporation Customer Service

OnePlus Corporation's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.

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Ranked OnePlus Corporation Customer Service the Highest

Accounting
4.6
18-25
4.5
5 to 10 Years
4.4

Ranked OnePlus Corporation Customer Service the Lowest

Male
3.9
Less than 1 Year
3.7
Other
3.6

OnePlus Corporation Customer Service Score by Gender

Female customers rated OnePlus Corporation's Customer Service score 0.5 stars higher than Male customers.

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Male

3.9/5

Female

4.4/5

OnePlus Corporation Customer Service Score by Ethnicity

OnePlus Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3.6
Other3.6

OnePlus Corporation Customer Service Score by Age

OnePlus Corporation's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.

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0
20
40
60
80
100
18-25
4.5
18-254.5

OnePlus Corporation Customer Service Score by Usage

OnePlus Corporation's Customer Service score was rated the highest by customers who have used OnePlus Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.7
1 to 2 Years
4.3
2 to 5 Years
4.3
5 to 10 Years
4.4

OnePlus Corporation Customer Service Score by Industry

OnePlus Corporation's Customer Service score was rated 4.6 stars by Accounting industry customers.

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Accounting
4.6

OnePlus Corporation Customer Service vs. Competitors

Compared to its competitors, OnePlus Corporation's Customer Service score is rated right above Xiaomi Technology.

COMPANYCustomer Service Score
OnePlus Corporation4.2/5
Xiaomi Technology4/5
OPPO3.9/5
Nextbit SystemsN/A

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, OnePlus Corporation's Customer Service score is rated right above Gucci, and is preceded by Lego Group.

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OnePlus Corporation as an Employer

3.7/5

OnePlus Corporation has a 3.7/5 stars for its overall company culture rated by their employees

  OnePlus Corporation CEO
top
10%
CEO of OnePlus Corporation

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

OnePlus Corporation scored a 54 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of OnePlus Corporation would recommend the brand to a friend. ENPS measures how likely OnePlus Corporation employees would recommend working at OnePlus Corporation to a friend.

Net Promoter Score

54
NPS Score
69%Promoters
16%Passive
15%Detractors

Employee Net Promoter Score

20
eNPS Score
50%Promoters
20%Passive
30%Detractors

Global Ranking Snapshot

OnePlus Corporation is ranked #796 in the Global Top 100 Brands. It ranks just behind Lakme and just ahead of MTN.

RANKCOMPANYCEOINDUSTRY
794
Bodybuilding.com  Bodybuilding.com CEO
Jas Krdzalic
Health and Wellness
795
Lakme  Lakme CEO
Pushkaraj Shenai
Fashion and Beauty
796
OnePlus Corporation  OnePlus Corporation CEO
Pete Lau
Consumer Goods
797
MTN  MTN CEO
Ralph Mupita
Business and Consumer Services
798
Andela  Andela CEO
Jeremy Johnson
Business and Consumer Services
799
Beckman Coulter  Beckman Coulter CEO
Scott Garrett
Health and Wellness
800
Pringles  Pringles CEO
Consumer Goods

Consumer Goods Ranking Snapshot

OnePlus Corporation is ranked #70 in the Consumer Goods Industry. It ranks just behind doTERRA and just ahead of Pringles.

RANKCOMPANYLocation
68
Wrigley
Peoria, IL
69
doTERRA
Pleasant Grove, UT
70
OnePlus Corporation
Northbrook, IL
71
Pringles
Battle Creek, MI
72
Del Monte Foods
Walnut Creek, CA
73
Amway Corporation
Ada, MI
74
Formlabs
Somerville, MA