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MTN is

Ranked

#146

Business and Consumer Services Brands

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MTN

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MTN is ranked #146 in Business and Consumer Services Brands

About MTN's Brand

MTN is a JSE-listed multinational company that offers voice and data, mobile financial, enterprise, and digital services. MTN’s brand is ranked #797 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MTN. When compared to other organizations within the Business and Consumer Services industry, MTN is ranked #146. Among its major competitors, MTN is ranked in 1st place for NPS while Telkom Sa is 2nd, and Vodacom Group is 3rd.Their current market cap is $11.74B

Brand at a Glance

93%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

MTN Ranking

MTN NPS

MTN's Net Promoter Score (NPS) is a 33 with 55% Promoters, 23% Passives, and 22% Detractors. Net Promoter Score tracks whether MTN's customers would recommend using the product based on a scale of -100 to 100.

MTN Overall NPS

NPS

55%	Promoters
23%	Passives
22%	Detractors

MTN NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2025 31	Mar 2025	31
Apr 2025 31	Apr 2025	31
May 2025 31	May 2025	31
Jun 2025 31	Jun 2025	31
Aug 2025 31	Aug 2025	31
Sep 2025 33	Sep 2025	33
Oct 2025 33	Oct 2025	33
Nov 2025 33	Nov 2025	33
Dec 2025 33	Dec 2025	33
Jan 2026 33	Jan 2026	33
Mar 2026 33	Mar 2026	33
Apr 2026 33	Apr 2026	33

How Other Brands Compare

MTN is ranked first for NPS among its competitors. Telkom Sa and Vodacom Group come in second and third. Among those competitors, it is the most valued company.

	MTN	Telkom Sa	Vodacom Group
Global Ranking	#797	#-	#-
NPS	33	25	13
Valuation Updated every 24 hours for public companies	$11.74B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MTN NPS by Gender

Male customers rated MTN's NPS 1 points higher than Female customers.

Male

MTN's NPS was rated 38 by Male customers on Comparably.

57%

Promoters

24%

Passives

19%

Detractors

Female

MTN's NPS was rated 37 by Female customers on Comparably.

54%

Promoters

29%

Passives

17%

Detractors

MTN NPS by Ethnicity

MTN's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -21	Caucasian	-21
African American/Black 37	African American/Black	37
Asian or Pacific Islander -14	Asian or Pacific Islander	-14
Other 51	Other	51

MTN NPS by Age

MTN's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

58%

25%

17%

26-30

55%

28%

17%

31-35

42%

39%

19%

36-40

59%

18%

23%

41-45

58%

23%

19%

46-50

60%

30%

10%

51-55

56%

33%

11%

56-60

33%

67%

66+

33%

67%

MTN NPS by Usage

MTN's NPS was rated the highest by customers who have used MTN's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -14	Less than 1 Year	-14
1 to 2 Years 37	1 to 2 Years	37
2 to 5 Years 38	2 to 5 Years	38
5 to 10 Years 35	5 to 10 Years	35
Over 10 Years 45	Over 10 Years	45

MTN NPS vs. Competitors

Compared to its competitors, MTN's NPS is rated right above Telkom Sa.

COMPANY		NPS Score
	MTN	33
	Telkom Sa	25
	Vodacom Group	13

MTN NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, MTN's NPS is rated right above Visa.

COMPANY		NPS Score
	MTN	33
	Visa	32
	Bloomberg	30
	FedEx	19
	Accenture	18
	USAA	7
	Verizon	0
	T-Mobile	-4
	Allstate	-32

MTN Customer Reviews

Out of the 111 MTN customer reviews 97 were positive and 14 were constructive. MTN customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

MTN Customer Loyalty

93%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

93% of MTN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

93%

MTN Customer Loyalty Score by Gender

MTN's Customer Loyalty score was rated 95 by both Female and Male customers on Comparably.

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Male

95%

Yes

Female

95%

Yes

MTN Customer Loyalty Score by Ethnicity

MTN's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MTN.

100

out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

MTN Customer Loyalty Score by Age

MTN's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MTN.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
26-30 96%	26-30	96%
31-35 97%	31-35	97%
36-40 96%	36-40	96%
41-45 93%	41-45	93%
46-50 100%	46-50	100%
51-55 100%	51-55	100%
56-60 100%	56-60	100%
66+ 100%	66+	100%

MTN Customer Loyalty Score by Usage

MTN's Customer Loyalty score was rated the highest by customers who have used MTN's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	87%
1 to 2 Years	90%
2 to 5 Years	92%
5 to 10 Years	96%
Over 10 Years	97%

MTN Customer Loyalty Score by Industry

MTN's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	91%
Accounting	94%
Aerospace and Aviation	92%
Architecture and Planning	100%
Arts and Entertainment	91%
Banking and Financial Services	95%
Business and Consumer Services	96%
Business Supplies and Equipment	100%
Computer Hardware	100%
Consulting	100%
Consumer Services	100%
Education	100%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	100%
Legal	100%
Logistics and Supply Chain	100%
Marketing, Advertising and Research	100%
Media and Entertainment	100%
Non-Profit	87%
Energy and Manufacturing	100%
Professional Services	100%
Public Relations and Communications	78%
Retail	100%
Telecommunications	100%

MTN Customer Loyalty vs. Competitors

Compared to its competitors, MTN's Customer Loyalty score is rated right above Vodacom Group.

COMPANY		Customer Loyalty Score
	MTN	93%
	Vodacom Group	90%
	Telkom Sa	84%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, MTN's Customer Loyalty score is rated right above USAA.

COMPANY		Customer Loyalty Score
	MTN	93%
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	76%
	Allstate	75%
	FedEx	74%
	Accenture	71%

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MTN Product Quality

4.1/5

MTN has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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MTN Product Information

MTN’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated MTN's product the highest. Reviewers from the Accounting industry rated MTN the lowest at 4.2.

Website: http://www.mtn.com

Company Size: 501-1,000 Employees

Industry

Business Services

Hardware and Devices

Mobile App

Quick Insights into MTN Product Quality

MTN's Product Quality score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers ages 66+.

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Ranked MTN Product Quality the Highest

Government and Public Policy	5
46-50	4.4
Other	4.2

Ranked MTN Product Quality the Lowest

Architecture and Planning	3.3
Caucasian	2.7
66+	2

MTN Product Quality Score by Gender

Female customers rated MTN's Product Quality score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

MTN Product Quality Score by Ethnicity

MTN's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 4.2	Other	4.2

MTN Product Quality Score by Age

MTN's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.2	26-30	4.2
31-35 3.9	31-35	3.9
36-40 4.2	36-40	4.2
41-45 3.6	41-45	3.6
46-50 4.4	46-50	4.4
51-55 4	51-55	4
56-60 2	56-60	2
66+ 2	66+	2

MTN Product Quality Score by Usage

MTN's Product Quality score was rated the highest by customers who have used MTN's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4
2 to 5 Years	4.1
5 to 10 Years	4.1
Over 10 Years	4.1

MTN Product Quality Score by Industry

MTN's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.9
Accounting	4.2
Aerospace and Aviation	3.3
Architecture and Planning	3.3
Arts and Entertainment	4.2
Banking and Financial Services	4.2
Business and Consumer Services	4
Business Supplies and Equipment	4.1
Computer Hardware	3.8
Consulting	4
Consumer Services	4.6
Education	4.5
Government and Public Policy	5
Healthcare, Hospitals and Medicine	4.1
Legal	4.5
Logistics and Supply Chain	3.9
Marketing, Advertising and Research	4.2
Media and Entertainment	3.9
Non-Profit	4.3
Energy and Manufacturing	4.1
Professional Services	3.8
Public Relations and Communications	4
Retail	4.3
Telecommunications	4.4

MTN Product Quality vs. Competitors

Compared to its competitors, MTN's Product Quality score is rated right above Telkom Sa.

COMPANY		Product Quality Score
	MTN	4.1/5
	Telkom Sa	3.9/5
	Vodacom Group	3.8/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, MTN's Product Quality score is rated right above Visa.

COMPANY		Product Quality Score
	MTN	4.1/5
	Visa	4/5
	Bloomberg	3.9/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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MTN Pricing

MTN ROI & Value For Money

3.7/5

MTN has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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MTN Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Retail industry think that they had the lowest ROI from MTN.

Quick Insights into MTN ROI

MTN's ROI score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers ages 66+.

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Ranked MTN ROI the Highest

Government and Public Policy	5
46-50	3.9
Other	3.9

Ranked MTN ROI the Lowest

Caucasian	2.8
Retail	2.8
66+	1.8

MTN ROI Score by Gender

MTN's ROI score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

MTN ROI Score by Ethnicity

MTN's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 3.9	Other	3.9

MTN ROI Score by Age

MTN's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.7	26-30	3.7
31-35 3.6	31-35	3.6
36-40 3.8	36-40	3.8
41-45 3.6	41-45	3.6
46-50 3.9	46-50	3.9
51-55 3.8	51-55	3.8
56-60 2.6	56-60	2.6
66+ 1.8	66+	1.8

MTN ROI Score by Usage

MTN's ROI score was rated the highest by customers who have used MTN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.8
2 to 5 Years	3.7
5 to 10 Years	3.8
Over 10 Years	3.7

MTN ROI Score by Industry

MTN's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Retail industry customers.

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Tech	3.5
Accounting	3.7
Aerospace and Aviation	3.3
Architecture and Planning	3.3
Arts and Entertainment	3.9
Banking and Financial Services	4.2
Business and Consumer Services	3.4
Business Supplies and Equipment	3.7
Computer Hardware	4.1
Consulting	3.1
Consumer Services	4.3
Education	4.4
Government and Public Policy	5
Healthcare, Hospitals and Medicine	3.2
Legal	4.5
Logistics and Supply Chain	3.4
Marketing, Advertising and Research	3.6
Media and Entertainment	4.5
Non-Profit	3.8
Energy and Manufacturing	3.6
Professional Services	3.6
Public Relations and Communications	3.5
Retail	2.8
Telecommunications	3.9

MTN Pricing vs. Competitors

Compared to its competitors, MTN's ROI score is rated right above Vodacom Group, and is preceded by Telkom Sa.

COMPANY		Pricing Score
	Telkom Sa	3.8/5
	MTN	3.7/5
	Vodacom Group	3.5/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, MTN's ROI score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	MTN	3.7/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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MTN Customer Satisfaction (CSAT)

MTN Customer Satisfaction (CSAT) Score

85 / 100

MTN has an overall Customer Satisfaction score of 85 rated by its users and customers.

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Very Satisfied	37%
Satisfied	48%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	3%

Very Satisfied

37%

Satisfied

48%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MTN Customer Satisfaction

MTN's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked MTN Customer Satisfaction the Highest

51-55	100%
Consumer Services	100%
Other	92%

Ranked MTN Customer Satisfaction the Lowest

31-35	83%
Asian or Pacific Islander	66%
Aerospace and Aviation	63%

MTN Customer Satisfaction Score by Gender

Male customers rated MTN's Customer Satisfaction score 1 points higher than Female customers.

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88 / 100

Male

	Very Satisfied	36%
	Satisfied	52%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	3%
	Very Dissatisfied	2%

87 / 100

Female

	Very Satisfied	34%
	Satisfied	53%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	0%
	Very Dissatisfied	3%

MTN Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

MTN's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.

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70 / 100

Very Satisfied	40%
Satisfied	30%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

20%

CSAT according to African American/Black

MTN's Customer Satisfaction (CSAT) score was rated 87% according to African American/Black users and customers.

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87 / 100

Very Satisfied	33%
Satisfied	54%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	1%
Very Dissatisfied	2%

Very Satisfied

33%

Satisfied

54%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

MTN's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

17%

CSAT according to Other

MTN's Customer Satisfaction (CSAT) score was rated 92% according to Other users and customers.

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92 / 100

Very Satisfied	40%
Satisfied	52%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	3%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

52%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

MTN Customer Satisfaction Score by Age

MTN's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

87%

26-30

90%

31-35

83%

36-40

91%

41-45

92%

46-50

89%

51-55

100%

MTN Customer Satisfaction Score by Usage

MTN's Customer Satisfaction score was rated the highest by customers who have used MTN's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	84
1 to 2 Years	85
2 to 5 Years	89
5 to 10 Years	88
Over 10 Years	88

MTN Customer Satisfaction Score by Industry

MTN's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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	"title": "MTN Customer Satisfaction Score by Industry",
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			"groupId": 104,
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			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "MTN's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 79,
			"stars": 0,
			"csatScore": 79,
			"text": "MTN's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 79
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "MTN's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "MTN's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "MTN's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 95,
			"stars": 0,
			"csatScore": 95,
			"text": "MTN's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 95
		}
	]
}

Tech	81
Accounting	95
Aerospace and Aviation	63
Arts and Entertainment	80
Banking and Financial Services	88
Business and Consumer Services	88
Business Supplies and Equipment	80
Consumer Services	100
Education	100
Government and Public Policy	100
Healthcare, Hospitals and Medicine	75
Legal	100
Logistics and Supply Chain	100
Marketing, Advertising and Research	79
Media and Entertainment	100
Non-Profit	100
Energy and Manufacturing	83
Professional Services	100
Public Relations and Communications	86
Telecommunications	95

MTN Customer Satisfaction vs. Competitors

Compared to its competitors, MTN's Customer Satisfaction score is rated right above Telkom Sa.

COMPANY		Customer Satisfaction (CSAT) Score
	MTN	85%
	Telkom Sa	75%
	Vodacom Group	73%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, MTN's Customer Satisfaction score is rated right above Visa.

COMPANY		Customer Satisfaction (CSAT) Score
	MTN	85%
	Visa	81%
	Bloomberg	76%
	Accenture	74%
	FedEx	65%
	Verizon	54%
	T-Mobile	50%
	Allstate	32%
	USAA	31%

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MTN Customer Service

3.9/5

MTN has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About MTN's Customer Service

Address

Fairland, OK

Website

http://www.mtn.com

Phone Number

27119123000

Quick Insights into MTN Customer Service

MTN's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers ages 66+.

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Ranked MTN Customer Service the Highest

Government and Public Policy	5
Other	4.2
46-50	4.1

Ranked MTN Customer Service the Lowest

Less than 1 Year	3.1
Caucasian	2.2
66+	1.8

MTN Customer Service Score by Gender

MTN's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

MTN Customer Service Score by Ethnicity

MTN's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 4.2	Other	4.2

MTN Customer Service Score by Age

MTN's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.9	26-30	3.9
31-35 3.8	31-35	3.8
36-40 3.9	36-40	3.9
41-45 3.7	41-45	3.7
46-50 4.1	46-50	4.1
51-55 3.8	51-55	3.8
56-60 2	56-60	2
66+ 1.8	66+	1.8

MTN Customer Service Score by Usage

MTN's Customer Service score was rated the highest by customers who have used MTN's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	4
Over 10 Years	3.9

MTN Customer Service Score by Industry

MTN's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Consulting industry customers.

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Tech	3.7
Accounting	4
Aerospace and Aviation	3.3
Architecture and Planning	3.5
Arts and Entertainment	4.5
Banking and Financial Services	4.2
Business and Consumer Services	3.6
Business Supplies and Equipment	3.8
Computer Hardware	4.1
Consulting	3.3
Consumer Services	4.5
Education	4.2
Government and Public Policy	5
Healthcare, Hospitals and Medicine	3.6
Legal	4.4
Logistics and Supply Chain	3.7
Marketing, Advertising and Research	3.9
Media and Entertainment	3.8
Non-Profit	3.6
Energy and Manufacturing	3.7
Professional Services	3.8
Public Relations and Communications	4
Retail	3.6
Telecommunications	4.3

MTN Customer Service vs. Competitors

Compared to its competitors, MTN's Customer Service score is rated right above Telkom Sa.

COMPANY		Customer Service Score
	MTN	3.9/5
	Telkom Sa	3.6/5
	Vodacom Group	3.6/5

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, MTN's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	MTN	3.9/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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MTN as an Employer

4.7/5

MTN has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of MTN

Ralph Mupita

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MTN scored a 33 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of MTN would recommend the brand to a friend. ENPS measures how likely MTN employees would recommend working at MTN to a friend.

Net Promoter Score

NPS Score

55%	Promoters
23%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

66%	Promoters
14%	Passive
20%	Detractors

Global Ranking Snapshot

MTN is ranked #797 in the Global Top 100 Brands. It ranks just behind OnePlus Corporation and just ahead of Andela.

RANK			INDUSTRY
795	Lakme	Pushkaraj Shenai	Fashion and Beauty
796	OnePlus Corporation	Pete Lau	Consumer Goods
797	MTN	Ralph Mupita	Business and Consumer Services
798	Andela	Jeremy Johnson	Business and Consumer Services
799	Beckman Coulter	Scott Garrett	Health and Wellness
800	Pringles		Consumer Goods
801	MercadoLibre	Marcos Galperin	Tech

Business and Consumer Services Ranking Snapshot

MTN is ranked #146 in the Business and Consumer Services Industry. It ranks just behind BNSF Railway and just ahead of Andela.

RANK		Location
144	Kiewit Corporation	Omaha, NE
145	BNSF Railway	Fort Worth, TX
146	MTN	Fairland, OK
147	Andela	York, NY
148	MercadoLibre	Burns, KS
149	ThoughtWorks	Chicago, IL
150	Accenture (Global)