25
NPS
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Telkom Sa
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About Telkom Sa's Brand
Telkom is the largest communications services provider on the African continent based on operating revenue and assets. Among its major competitors, Telkom Sa is ranked in 2nd place for NPS while MTN is 1st, and Vodacom Group is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Telkom Sa Ranking
- #2 / 4 of its competitors
Telkom Sa NPS
Telkom Sa's Net Promoter Score (NPS) is a 25 with 52% Promoters, 21% Passives, and 27% Detractors. Net Promoter Score tracks whether Telkom Sa's customers would recommend using the product based on a scale of -100 to 100.
Telkom Sa Overall NPS
| 52% | Promoters |
|---|---|
| 21% | Passives |
| 27% | Detractors |
Telkom Sa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 36 | Jan 2024 | 36 |
Feb 2024 35 | Feb 2024 | 35 |
Mar 2024 33 | Mar 2024 | 33 |
May 2024 34 | May 2024 | 34 |
Jun 2024 33 | Jun 2024 | 33 |
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 27 | Aug 2024 | 27 |
Nov 2024 24 | Nov 2024 | 24 |
Mar 2025 26 | Mar 2025 | 26 |
Aug 2025 27 | Aug 2025 | 27 |
Dec 2025 24 | Dec 2025 | 24 |
Jan 2026 25 | Jan 2026 | 25 |
How Other Brands Compare
Telkom Sa is ranked second for NPS among its competitors. MTN and Vodacom Group come in first and third, with MWEB coming in at #4.
Telkom Sa |  MTN |  Vodacom Group |  MWEB | |
| Global Ranking | #- | #797 | #- | #- |
| NPS | 25 | 33 | 13 | -100 |
| Valuation Updated every 24 hours for public companies | - | $11.74B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telkom Sa NPS by Gender
Female customers rated Telkom Sa's NPS 23 points higher than Male customers.
Male
10
Telkom Sa's NPS was rated 10 by Male customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Female
33
Telkom Sa's NPS was rated 33 by Female customers on Comparably.
44%
Promoters
45%
Passives
11%
Detractors
Telkom Sa NPS by Ethnicity
Telkom Sa's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
African American/Black 0 | African American/Black | 0 |
Other 100 | Other | 100 |
Telkom Sa NPS by Age
Telkom Sa's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Telkom Sa NPS by Usage
Telkom Sa's NPS was rated the highest by customers who have used Telkom Sa's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Over 10 Years 40 | Over 10 Years | 40 |
Telkom Sa NPS vs. Competitors
Compared to its competitors, Telkom Sa's NPS is rated right above Vodacom Group, and is preceded by MTN.
| COMPANY | NPS Score | |
|---|---|---|
| MTN | 33 |
| Telkom Sa | 25 |
| Vodacom Group | 13 |
| MWEB | -100 |
Telkom Sa Customer Reviews
Out of the 5 Telkom Sa customer reviews 5 were positive and 0 were constructive. Telkom Sa customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Telkom Sa Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Telkom Sa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telkom Sa Customer Loyalty Score by Gender
Male customers rated Telkom Sa's Customer Loyalty score 1% higher than Female customers.
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Male
91%
Yes
Female
90%
Yes
Telkom Sa Customer Loyalty Score by Ethnicity
Telkom Sa's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Telkom Sa.
78
out of 100
Caucasian
93
out of 100
African American/Black
100
out of 100
Other
Telkom Sa Customer Loyalty Score by Age
Telkom Sa's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Telkom Sa.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
Telkom Sa Customer Loyalty Score by Usage
Telkom Sa's Customer Loyalty score was rated the highest by customers who have used Telkom Sa's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Telkom Sa Customer Loyalty Score by Industry
Telkom Sa's Customer Loyalty score was rated 100% by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Telkom Sa Customer Loyalty vs. Competitors
Compared to its competitors, Telkom Sa's Customer Loyalty score is rated right above MWEB, and is preceded by Vodacom Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MTN | 93% |
| Vodacom Group | 90% |
| Telkom Sa | 84% |
| MWEB | 10% |
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Telkom Sa Product Quality
3.9/5
Telkom Sa has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Telkom Sa Product Information
Telkom Sa’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Telkom Sa's product the highest.
- Website
- http://www.telkom.co.za
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Hardware and Devices
Quick Insights into Telkom Sa Product Quality
Telkom Sa's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Telkom Sa Product Quality the Highest
Ranked Telkom Sa Product Quality the Lowest
Telkom Sa Product Quality Score by Gender
Female customers rated Telkom Sa's Product Quality score 1 stars higher than Male customers.
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Male
3.4/5
Female
4.4/5
Telkom Sa Product Quality Score by Ethnicity
Telkom Sa's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Telkom Sa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 5 | Other | 5 |
Telkom Sa Product Quality Score by Age
Telkom Sa's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Telkom Sa.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
41-45 4.3 | 41-45 | 4.3 |
46-50 5 | 46-50 | 5 |
Telkom Sa Product Quality Score by Usage
Telkom Sa's Product Quality score was rated the highest by customers who have used Telkom Sa's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Telkom Sa Product Quality Score by Industry
Telkom Sa's Product Quality score was rated 4.7 stars by Telecommunications industry customers.
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Telkom Sa Product Quality vs. Competitors
Compared to its competitors, Telkom Sa's Product Quality score is rated right above Vodacom Group, and is preceded by MTN.
| COMPANY | Product Quality Score | |
|---|---|---|
| MTN | 4.1/5 |
| Telkom Sa | 3.9/5 |
| Vodacom Group | 3.8/5 |
| MWEB | 1.5/5 |
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Telkom Sa Pricing
Telkom Sa ROI & Value For Money
3.8/5
Telkom Sa has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Telkom Sa Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into Telkom Sa ROI
Telkom Sa's ROI score was rated highest by Other customers, and rated lowest by African American/Black customers.
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Ranked Telkom Sa ROI the Highest
Ranked Telkom Sa ROI the Lowest
Telkom Sa ROI Score by Gender
Female customers rated Telkom Sa's ROI score 0.6 stars higher than Male customers.
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Male
3.4/5
Female
4/5
Telkom Sa ROI Score by Ethnicity
Telkom Sa's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Telkom Sa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 4.8 | Other | 4.8 |
Telkom Sa ROI Score by Age
Telkom Sa's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
41-45 4.3 | 41-45 | 4.3 |
46-50 4.6 | 46-50 | 4.6 |
Telkom Sa ROI Score by Usage
Telkom Sa's ROI score was rated the highest by customers who have used Telkom Sa's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Telkom Sa ROI Score by Industry
Telkom Sa's ROI score was rated 4.7 stars by Telecommunications industry customers.
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Telkom Sa Pricing vs. Competitors
Compared to its competitors, Telkom Sa's ROI score is rated right above MTN.
| COMPANY | Pricing Score | |
|---|---|---|
| Telkom Sa | 3.8/5 |
| MTN | 3.7/5 |
| Vodacom Group | 3.5/5 |
| MWEB | 1.5/5 |
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Telkom Sa Customer Satisfaction (CSAT)
Telkom Sa Customer Satisfaction (CSAT) Score
75 / 100
Telkom Sa has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Telkom Sa Customer Satisfaction
Telkom Sa's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Telkom Sa Customer Satisfaction the Highest
Ranked Telkom Sa Customer Satisfaction the Lowest
Telkom Sa Customer Satisfaction Score by Gender
Female customers rated Telkom Sa's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Telkom Sa.
56 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 11% |
89 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Telkom Sa Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Telkom Sa's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Telkom Sa's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
25%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
8%
Telkom Sa Customer Satisfaction Score by Age
Telkom Sa's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 100% |
Telkom Sa Customer Satisfaction Score by Usage
Telkom Sa's Customer Satisfaction score was rated the highest by customers who have used Telkom Sa's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Telkom Sa Customer Satisfaction Score by Industry
Telkom Sa's Customer Satisfaction score was rated 100 points by Telecommunications industry customers.
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"title": "Telkom Sa Customer Satisfaction Score by Industry",
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{
"label": "Telecommunications",
"groupId": 564,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Telkom Sa's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
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}Telkom Sa Customer Satisfaction vs. Competitors
Compared to its competitors, Telkom Sa's Customer Satisfaction score is rated right above Vodacom Group, and is preceded by MTN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MTN | 86% |
| Telkom Sa | 75% |
| Vodacom Group | 73% |
| MWEB | 0% |
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Telkom Sa Customer Service
3.6/5
Telkom Sa has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Telkom Sa's Customer Service
Address
178 Madiba Street Pretoria, 0001
Website
http://www.telkom.co.za
Phone Number
+27 10213
Quick Insights into Telkom Sa Customer Service
Telkom Sa's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Male customers.
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Ranked Telkom Sa Customer Service the Highest
Ranked Telkom Sa Customer Service the Lowest
Telkom Sa Customer Service Score by Gender
Female customers rated Telkom Sa's Customer Service score 1.1 stars higher than Male customers.
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Male
3/5
Female
4.1/5
Telkom Sa Customer Service Score by Ethnicity
Telkom Sa's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Telkom Sa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 4.6 | Other | 4.6 |
Telkom Sa Customer Service Score by Age
Telkom Sa's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
41-45 4 | 41-45 | 4 |
46-50 4.6 | 46-50 | 4.6 |
Telkom Sa Customer Service Score by Usage
Telkom Sa's Customer Service score was rated the highest by customers who have used Telkom Sa's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Telkom Sa Customer Service Score by Industry
Telkom Sa's Customer Service score was rated 4.5 stars by Telecommunications industry customers.
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Telkom Sa Customer Service vs. Competitors
Compared to its competitors, Telkom Sa's Customer Service score is rated right above Vodacom Group, and is preceded by MTN.
| COMPANY | Customer Service Score | |
|---|---|---|
| MTN | 3.9/5 |
| Telkom Sa | 3.6/5 |
| Vodacom Group | 3.6/5 |
| MWEB | 1.5/5 |
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Telkom Sa as an Employer
4.2/5
Telkom Sa has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Telkom Sa scored a 25 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Telkom Sa would recommend the brand to a friend. ENPS measures how likely Telkom Sa employees would recommend working at Telkom Sa to a friend.
Net Promoter Score
25
NPS Score
| 52% | Promoters |
|---|---|
| 21% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
