-100
NPS
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MWEB
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About MWEB's Brand
MWEB, one of South Africa’s leading internet providers. Among its major competitors, MWEB is ranked in 4th place for NPS while Nedbank is 1st, and First National Bank is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MWEB Ranking
- #4 / 4 of its competitors
MWEB NPS
MWEB's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MWEB's customers would recommend using the product based on a scale of -100 to 100.
MWEB Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MWEB NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
MWEB is ranked #4 for NPS among its competitors. Nedbank and First National Bank come in first and second, with Telkom Sa coming in at third.
MWEB |  First National Bank |  Nedbank |  Telkom Sa | |
| Global Ranking | #- | #992 | #- | #- |
| NPS | -100 | 46 | 77 | 25 |
| Valuation Updated every 24 hours for public companies | - | $4.38B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MWEB NPS vs. Competitors
Compared to its competitors, MWEB's NPS is rated right below Telkom Sa.
| COMPANY | NPS Score | |
|---|---|---|
| Nedbank | 77 |
| First National Bank | 46 |
| Telkom Sa | 25 |
| MWEB | -100 |
MWEB Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MWEB users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MWEB Customer Loyalty vs. Competitors
Compared to its competitors, MWEB's Customer Loyalty score is rated right below Telkom Sa.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nedbank | 93% |
| First National Bank | 90% |
| Telkom Sa | 84% |
| MWEB | 10% |
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MWEB Product Quality
1.5/5
MWEB has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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MWEB Product Information
MWEB’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
MWEB Product Quality vs. Competitors
Compared to its competitors, MWEB's Product Quality score is rated right below Telkom Sa.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nedbank | 4.5/5 |
| First National Bank | 4.1/5 |
| Telkom Sa | 3.9/5 |
| MWEB | 1.5/5 |
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MWEB Pricing
MWEB ROI & Value For Money
1.5/5
MWEB has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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MWEB Pricing vs. Competitors
Compared to its competitors, MWEB's ROI score is rated right below First National Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Nedbank | 4.4/5 |
| Telkom Sa | 3.8/5 |
| First National Bank | 3.7/5 |
| MWEB | 1.5/5 |
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MWEB Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MWEB Customer Satisfaction vs. Competitors
Compared to its competitors, MWEB's Customer Satisfaction score is rated right below Telkom Sa.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nedbank | 100% |
| First National Bank | 83% |
| Telkom Sa | 75% |
| MWEB | 0% |
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MWEB Customer Service
1.5/5
MWEB has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About MWEB's Customer Service
Address
Paron, AR United States of America
Website
http://www.mweb.co.za/home/default.aspx
Phone Number
+27 87 700 5000
MWEB Customer Service vs. Competitors
Compared to its competitors, MWEB's Customer Service score is rated right below Telkom Sa.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nedbank | 4.5/5 |
| First National Bank | 3.9/5 |
| Telkom Sa | 3.6/5 |
| MWEB | 1.5/5 |
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