
Founded over 25 years ago, we’ve grown from a small team in Chicago to a leading global software consultancy of more than 7000 ThoughtWorkers. With our roots in custom systems and agile software delivery, we’re at the forefront of defining the tech principles used by some of the world’s most successful organizations. We have invested in organic growth, building on the strategy, design, data and engineering capabilities required to bring a truly integrated approach to solving our client's toughest challenges. Our collaborative, cross-functional teams deliver real results, fast. ThoughtWorks challenges curious minds to make a real impact. Together, we’re creating a place where you are free to make your mark on the world through technology. ThoughtWorks’s brand is ranked #806 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ThoughtWorks. When compared to other organizations within the Tech industry, ThoughtWorks is ranked #268. Among its major competitors, ThoughtWorks is ranked in 9th place for NPS while Barrett Business Services is 1st, and Tata is 2nd. Overall, ThoughtWorks has a neutral social sentiment, when analyzing social media channels and online mentions.
ThoughtWorks's Net Promoter Score (NPS) is a 14 with 51% Promoters, 12% Passives, and 37% Detractors. Net Promoter Score tracks whether ThoughtWorks's customers would recommend using the product based on a scale of -100 to 100.
| 51% | Promoters |
|---|---|
| 12% | Passives |
| 37% | Detractors |
| Summary | Date | Score |
|---|---|---|
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 23 | Apr 2023 | 23 |
Jun 2023 26 | Jun 2023 | 26 |
Aug 2023 24 | Aug 2023 | 24 |
Sep 2023 23 | Sep 2023 | 23 |
Oct 2023 21 | Oct 2023 | 21 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 20 | Apr 2024 | 20 |
Jun 2024 17 | Jun 2024 | 17 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 14 | Nov 2024 | 14 |
Apr 2025 14 | Apr 2025 | 14 |
ThoughtWorks is ranked #4 for NPS among its competitors. IDEO and Accenture come in first and second, with CDW Corporation coming in at third.
![]() ThoughtWorks | ![]() Accenture | ![]() IDEO | ![]() CDW Corporation | |
| Global Ranking | #806 | #124 | #817 | #956 |
| NPS | 14 | 20 | 47 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | - | $23.37B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated ThoughtWorks's NPS 26 points higher than Female customers.
ThoughtWorks's NPS was rated -8 by Male customers on Comparably.
ThoughtWorks's NPS was rated -34 by Female customers on Comparably.
ThoughtWorks's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other 0 | Other | 0 |
ThoughtWorks's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
ThoughtWorks's NPS was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Compared to its competitors, ThoughtWorks's NPS is rated right above THOUGHTBOT, INC., and is preceded by Frog Design.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Barrett Business Services | 100 |
![]() | Tata | 82 |
![]() | Publicis Sapient | 49 |
![]() | IDEO | 47 |
![]() | eClerx Services | 30 |
![]() | Accenture | 20 |
![]() | CDW Corporation | 20 |
![]() | Frog Design | 15 |
![]() | ThoughtWorks | 14 |
![]() | THOUGHTBOT, INC. | N/A |
![]() | Oakton | N/A |
In the Tech industry, ThoughtWorks's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Peloton | 31 |
![]() | ThoughtWorks | 14 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of ThoughtWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ThoughtWorks's Customer Loyalty score was rated 78 by Male customers on Comparably.
ThoughtWorks's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
ThoughtWorks's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 55% | 31-35 | 55% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
ThoughtWorks's Customer Loyalty score was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ThoughtWorks's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, ThoughtWorks's Customer Loyalty score is rated right above Barrett Business Services, and is preceded by CDW Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | eClerx Services | 90% |
![]() | Tata | 87% |
![]() | IDEO | 83% |
![]() | Frog Design | 74% |
![]() | Publicis Sapient | 73% |
![]() | Accenture | 71% |
![]() | CDW Corporation | 71% |
![]() | ThoughtWorks | 69% |
![]() | Barrett Business Services | 55% |
![]() | THOUGHTBOT, INC. | N/A |
![]() | Oakton | N/A |
In the Tech industry, ThoughtWorks's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | Zoom Video Communications | 84% |
![]() | Peloton | 82% |
![]() | ThoughtWorks | 69% |
ThoughtWorks has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ThoughtWorks serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ThoughtWorks supports Web devices and offers products for small and medium sized businesses.
ThoughtWorks’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ThoughtWorks's product the highest. Reviewers from the Accounting industry rated ThoughtWorks the lowest at 1.8.
ThoughtWorks's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.
Male customers rated ThoughtWorks's Product Quality score 1.3 stars higher than Female customers.
ThoughtWorks's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 3.9 | Other | 3.9 |
ThoughtWorks's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.6 | 41-45 | 4.6 |
ThoughtWorks's Product Quality score was rated the highest by customers who have used ThoughtWorks's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ThoughtWorks's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, ThoughtWorks's Product Quality score is rated right above eClerx Services, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Barrett Business Services | 4.5/5 |
![]() | Tata | 4.5/5 |
![]() | IDEO | 4.2/5 |
![]() | Frog Design | 3.8/5 |
![]() | Accenture | 3.7/5 |
![]() | ThoughtWorks | 3.6/5 |
![]() | eClerx Services | 3.5/5 |
![]() | Publicis Sapient | 3.5/5 |
![]() | CDW Corporation | 3.5/5 |
![]() | THOUGHTBOT, INC. | N/A |
![]() | Oakton | N/A |
In the Tech industry, ThoughtWorks's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | ThoughtWorks | 3.6/5 |
ThoughtWorks has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ThoughtWorks has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from ThoughtWorks.
ThoughtWorks's ROI score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
Male customers rated ThoughtWorks's ROI score 1.3 stars higher than Female customers.
ThoughtWorks's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 3.5 | Other | 3.5 |
ThoughtWorks's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.1 | 36-40 | 3.1 |
41-45 4.5 | 41-45 | 4.5 |
ThoughtWorks's ROI score was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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ThoughtWorks's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, ThoughtWorks's ROI score is rated right above Publicis Sapient, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Tata | 4.6/5 |
![]() | IDEO | 4.1/5 |
![]() | Barrett Business Services | 4/5 |
![]() | Frog Design | 3.9/5 |
![]() | CDW Corporation | 3.8/5 |
![]() | eClerx Services | 3.7/5 |
![]() | Accenture | 3.6/5 |
![]() | ThoughtWorks | 3.5/5 |
![]() | Publicis Sapient | 3.4/5 |
![]() | THOUGHTBOT, INC. | N/A |
![]() | Oakton | N/A |
In the Tech industry, ThoughtWorks's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | ROBLOX | 3.8/5 |
![]() | ThoughtWorks | 3.5/5 |
ThoughtWorks has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ThoughtWorks's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers ages 31-35.
ThoughtWorks's Customer Satisfaction score was rated 49 by Male customers on Comparably.
Very Satisfied | 11% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 38% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
ThoughtWorks' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
ThoughtWorks's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 66% |
ThoughtWorks's Customer Satisfaction score was rated the highest by customers who have used ThoughtWorks's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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ThoughtWorks's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, ThoughtWorks's Customer Satisfaction score is rated right above Publicis Sapient, and is preceded by CDW Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Barrett Business Services | 100% |
![]() | Tata | 100% |
![]() | IDEO | 75% |
![]() | Accenture | 75% |
![]() | Frog Design | 75% |
![]() | eClerx Services | 63% |
![]() | CDW Corporation | 56% |
![]() | ThoughtWorks | 56% |
![]() | Publicis Sapient | 50% |
![]() | THOUGHTBOT, INC. | 0% |
![]() | Oakton | 0% |
In the Tech industry, ThoughtWorks's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Peloton | 63% |
![]() | ThoughtWorks | 56% |
ThoughtWorks has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ThoughtWorks' overall Customer Service score rated by its users and customers.
200 E Randolph St, Chicago, IL 60601
http://www.thoughtworks.com/
ThoughtWorks's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
Male customers rated ThoughtWorks's Customer Service score 1.4 stars higher than Female customers.
ThoughtWorks's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 3.9 | Other | 3.9 |
ThoughtWorks's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3 | 36-40 | 3 |
41-45 4.5 | 41-45 | 4.5 |
ThoughtWorks's Customer Service score was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ThoughtWorks's Customer Service score was rated 3.8 stars by Tech industry customers.
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Compared to its competitors, ThoughtWorks's Customer Service score is rated right above Publicis Sapient, and is preceded by CDW Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Tata | 4.3/5 |
![]() | IDEO | 4.3/5 |
![]() | Barrett Business Services | 4.2/5 |
![]() | eClerx Services | 4.2/5 |
![]() | Frog Design | 3.9/5 |
![]() | Accenture | 3.8/5 |
![]() | CDW Corporation | 3.8/5 |
![]() | ThoughtWorks | 3.7/5 |
![]() | Publicis Sapient | 3.5/5 |
![]() | THOUGHTBOT, INC. | N/A |
![]() | Oakton | N/A |
In the Tech industry, ThoughtWorks's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | ThoughtWorks | 3.7/5 |
![]() | ROBLOX | 3.6/5 |
ThoughtWorks has a 4.3/5 stars for its overall company culture rated by their employees

ThoughtWorks scored a 14 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of ThoughtWorks would recommend the brand to a friend. ENPS measures how likely ThoughtWorks employees would recommend working at ThoughtWorks to a friend.
| 51% | Promoters |
|---|---|
| 12% | Passive |
| 37% | Detractors |
| 49% | Promoters |
|---|---|
| 28% | Passive |
| 23% | Detractors |
ThoughtWorks is ranked #806 in the Global Top 100 Brands. It ranks just behind OwnBackup and just ahead of Accenture (Global).
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
804 | ![]() | charity: water | ![]() | Scott Harrison | Food and Beverages |
805 | ![]() | OwnBackup | ![]() | Sam Gutmann | Tech |
806 | ![]() | ThoughtWorks | ![]() | Guo Xiao | Tech |
807 | ![]() | Accenture (Global) | ![]() | Julie Sweet | Business and Consumer Services |
808 | ![]() | Tillamook | ![]() | Patrick Criteser | Food and Beverages |
809 | ![]() | Better | ![]() | Vishal Garg | Banking and Financial Services |
810 | ![]() | NUCOR CORPORATION | ![]() | Leon Topalian | Energy and Manufacturing |
ThoughtWorks is ranked #268 in the Tech Industry. It ranks just behind OwnBackup and just ahead of FANDOM.
| RANK | COMPANY | Location | |
|---|---|---|---|
266 | ![]() | Alcon | Fort Worth, TX |
267 | ![]() | OwnBackup | Fort Lee, NJ |
268 | ![]() | ThoughtWorks | Chicago, IL |
269 | ![]() | FANDOM | California City, CA |
270 | ![]() | DENTSPLY SIRONA | York, PA |
271 | ![]() | Arista Networks | Santa Clara, CA |
272 | ![]() | Panasonic | Osage, OK |