ThoughtWorks NPS & Customer Reviews | Comparably
ThoughtWorks is
Ranked
#268
in
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ThoughtWorks is ranked #268 in Tech Brands

About ThoughtWorks' Brand

Founded over 25 years ago, we’ve grown from a small team in Chicago to a leading global software consultancy of more than 7000 ThoughtWorkers. With our roots in custom systems and agile software delivery, we’re at the forefront of defining the tech principles used by some of the world’s most successful organizations. We have invested in organic growth, building on the strategy, design, data and engineering capabilities required to bring a truly integrated approach to solving our client's toughest challenges. Our collaborative, cross-functional teams deliver real results, fast. ThoughtWorks challenges curious minds to make a real impact. Together, we’re creating a place where you are free to make your mark on the world through technology. ThoughtWorks’s brand is ranked #806 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of ThoughtWorks. When compared to other organizations within the Tech industry, ThoughtWorks is ranked #268. Among its major competitors, ThoughtWorks is ranked in 9th place for NPS while Barrett Business Services is 1st, and Tata is 2nd. Overall, ThoughtWorks has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

69%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service

ThoughtWorks Ranking

ThoughtWorks NPS

ThoughtWorks's Net Promoter Score (NPS) is a 14 with 51% Promoters, 12% Passives, and 37% Detractors. Net Promoter Score tracks whether ThoughtWorks's customers would recommend using the product based on a scale of -100 to 100.

ThoughtWorks Overall NPS

14
NPS
51%Promoters
12%Passives
37%Detractors
ThoughtWorks Overall NPS

ThoughtWorks NPS Trend

-100
-50
0
50
100
Mar 2023
25
Mar 202325
Apr 2023
23
Apr 202323
Jun 2023
26
Jun 202326
Aug 2023
24
Aug 202324
Sep 2023
23
Sep 202323
Oct 2023
21
Oct 202321
Mar 2024
21
Mar 202421
Apr 2024
20
Apr 202420
Jun 2024
17
Jun 202417
Oct 2024
15
Oct 202415
Nov 2024
14
Nov 202414
Apr 2025
14
Apr 202514

How Other Brands Compare

ThoughtWorks is ranked #4 for NPS among its competitors. IDEO and Accenture come in first and second, with CDW Corporation coming in at third.

ThoughtWorks' Logo
ThoughtWorks
Accenture's Logo
Accenture
IDEO's Logo
IDEO
CDW Corporation's Logo
CDW Corporation
Global Ranking#806#124#817#956
NPS14204720
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-Neutral-
Valuation Updated every 24 hours for public companies-$168.12B-$23.37B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ThoughtWorks NPS by Gender

Male customers rated ThoughtWorks's NPS 26 points higher than Female customers.

Male

-8

ThoughtWorks's NPS was rated -8 by Male customers on Comparably.

42%
Promoters
8%
Passives
50%
Detractors

Female

-34

ThoughtWorks's NPS was rated -34 by Female customers on Comparably.

33%
Promoters
0%
Passives
67%
Detractors

ThoughtWorks NPS by Ethnicity

ThoughtWorks's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100
-50
0
50
100
African American/Black
-100
African American/Black-100
Asian or Pacific Islander
-50
Asian or Pacific Islander-50
Other
0
Other0

ThoughtWorks NPS by Age

ThoughtWorks's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

0
20
40
60
80
100
Promoters
25%
Passives
0%
Detractors
75%
26-3025%0%75%
Promoters
0%
Passives
0%
Detractors
100%
31-350%0%100%
Promoters
33%
Passives
34%
Detractors
33%
36-4033%34%33%
Promoters
67%
Passives
0%
Detractors
33%
41-4567%0%33%

ThoughtWorks NPS by Usage

ThoughtWorks's NPS was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-34
Less than 1 Year-34
1 to 2 Years
-34
1 to 2 Years-34
2 to 5 Years
-13
2 to 5 Years-13
5 to 10 Years
-34
5 to 10 Years-34

ThoughtWorks NPS vs. Competitors

Compared to its competitors, ThoughtWorks's NPS is rated right above THOUGHTBOT, INC., and is preceded by Frog Design.

ThoughtWorks NPS vs Companies in Tech

In the Tech industry, ThoughtWorks's NPS is rated right below Peloton.

ThoughtWorks Customer Reviews

What do you value most about this brand?
Innovation inherent to culture and top talent

ThoughtWorks Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of ThoughtWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69
69%
31
31%
ThoughtWorks Customer Loyalty

ThoughtWorks Customer Loyalty Score by Gender

ThoughtWorks's Customer Loyalty score was rated 78 by Male customers on Comparably.

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Male
78%
Yes
Female
N/A
Yes

ThoughtWorks Customer Loyalty Score by Ethnicity

ThoughtWorks's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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40
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
78
out of 100
Other

ThoughtWorks Customer Loyalty Score by Age

ThoughtWorks's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
26-30
40%
26-3040%
31-35
55%
31-3555%
36-40
70%
36-4070%
41-45
70%
41-4570%

ThoughtWorks Customer Loyalty Score by Usage

ThoughtWorks's Customer Loyalty score was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
64%
1 to 2 Years
40%
2 to 5 Years
78%

ThoughtWorks Customer Loyalty Score by Industry

ThoughtWorks's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
74%
Accounting
10%

ThoughtWorks Customer Loyalty vs. Competitors

Compared to its competitors, ThoughtWorks's Customer Loyalty score is rated right above Barrett Business Services, and is preceded by CDW Corporation.

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Customer Loyalty for Other Tech Brands

In the Tech industry, ThoughtWorks's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
ThoughtWorks69%

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ThoughtWorks Product Quality

3.6/5

ThoughtWorks has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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ThoughtWorks Product Information

ThoughtWorks serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ThoughtWorks supports Web devices and offers products for small and medium sized businesses.

ThoughtWorks’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ThoughtWorks's product the highest. Reviewers from the Accounting industry rated ThoughtWorks the lowest at 1.8.

Website
http://www.thoughtworks.com/
Company Size
5,001-10,000 Employees

Industry

Consulting

Languages Supported

English
Dutch
Portuguese
Spanish
Chinese (Simplified)

Product Type

Project Management Software
Project Collaboration Software
Visual Project Management Software
Web Collaboration Software
Agile Project Management Software
Instant Messaging & Chat Software
Application Lifecycle Management Software

Quick Insights into ThoughtWorks Product Quality

ThoughtWorks's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.

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Ranked ThoughtWorks Product Quality the Highest

41-45
4.6
Tech
4
Male
3.9

Ranked ThoughtWorks Product Quality the Lowest

Asian or Pacific Islander
2.6
Female
2.6
Accounting
1.8

ThoughtWorks Product Quality Score by Gender

Male customers rated ThoughtWorks's Product Quality score 1.3 stars higher than Female customers.

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Male

3.9/5

Female

2.6/5

ThoughtWorks Product Quality Score by Ethnicity

ThoughtWorks's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
African American/Black
2.6
African American/Black2.6
Asian or Pacific Islander
2.6
Asian or Pacific Islander2.6
Other
3.9
Other3.9

ThoughtWorks Product Quality Score by Age

ThoughtWorks's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
26-30
3.5
26-303.5
31-35
2.6
31-352.6
36-40
3.5
36-403.5
41-45
4.6
41-454.6

ThoughtWorks Product Quality Score by Usage

ThoughtWorks's Product Quality score was rated the highest by customers who have used ThoughtWorks's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.2
1 to 2 Years
3.1
2 to 5 Years
3.7
5 to 10 Years
3.8

ThoughtWorks Product Quality Score by Industry

ThoughtWorks's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
4
Accounting
1.8

ThoughtWorks Product Quality vs. Competitors

Compared to its competitors, ThoughtWorks's Product Quality score is rated right above eClerx Services, and is preceded by Accenture.

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Product Quality for Other Tech Brands

In the Tech industry, ThoughtWorks's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
ThoughtWorks3.6/5

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ThoughtWorks Pricing

ThoughtWorks ROI & Value For Money

3.5/5

ThoughtWorks has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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ThoughtWorks Pricing Plans

ThoughtWorks has a pricing structure that accommodates small and medium businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from ThoughtWorks.

Who Uses ThoughtWorks?

Small Businesses
Medium Businesses

Quick Insights into ThoughtWorks ROI

ThoughtWorks's ROI score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.

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Ranked ThoughtWorks ROI the Highest

41-45
4.5
Male
3.6
2 to 5 Years
3.5

Ranked ThoughtWorks ROI the Lowest

Female
2.3
Accounting
2.1
African American/Black
2

ThoughtWorks ROI Score by Gender

Male customers rated ThoughtWorks's ROI score 1.3 stars higher than Female customers.

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Male

3.6/5

Female

2.3/5

ThoughtWorks ROI Score by Ethnicity

ThoughtWorks's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
African American/Black
2
African American/Black2
Asian or Pacific Islander
2.4
Asian or Pacific Islander2.4
Other
3.5
Other3.5

ThoughtWorks ROI Score by Age

ThoughtWorks's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
26-30
2.9
26-302.9
31-35
2.7
31-352.7
36-40
3.1
36-403.1
41-45
4.5
41-454.5

ThoughtWorks ROI Score by Usage

ThoughtWorks's ROI score was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
2.9
1 to 2 Years
2.5
2 to 5 Years
3.5

ThoughtWorks ROI Score by Industry

ThoughtWorks's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
3.5
Accounting
2.1

ThoughtWorks Pricing vs. Competitors

Compared to its competitors, ThoughtWorks's ROI score is rated right above Publicis Sapient, and is preceded by Accenture.

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ROI for Other Tech Brands

In the Tech industry, ThoughtWorks's ROI score is rated right below ROBLOX.

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ThoughtWorks Customer Satisfaction (CSAT)

ThoughtWorks Customer Satisfaction (CSAT) Score

56 / 100

ThoughtWorks has an overall Customer Satisfaction score of 56 rated by its users and customers.

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Very Satisfied24%
Satisfied32%
Neither Satisfied nor Dissatisfied24%
Dissatisfied9%
Very Dissatisfied11%
Very Satisfied
24%
Satisfied
32%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
9%
Very Dissatisfied
11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ThoughtWorks Customer Satisfaction

ThoughtWorks's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers ages 31-35.

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Ranked ThoughtWorks Customer Satisfaction the Highest

Other
75%
Tech
75%
36-40
66%

Ranked ThoughtWorks Customer Satisfaction the Lowest

2 to 5 Years
25%
31-35
0%

ThoughtWorks Customer Satisfaction Score by Gender

ThoughtWorks's Customer Satisfaction score was rated 49 by Male customers on Comparably.

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49 / 100
Male
Very Satisfied
11%
Satisfied
38%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
13%
Very Dissatisfied
0%

ThoughtWorks Customer Satisfaction Score by Ethnicity

CSAT according to Other

ThoughtWorks' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100
Very Satisfied25%
Satisfied50%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

ThoughtWorks Customer Satisfaction Score by Age

ThoughtWorks's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
31-35 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
31-350%
36-40 CSAT Score
66%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
36-4066%

ThoughtWorks Customer Satisfaction Score by Usage

ThoughtWorks's Customer Satisfaction score was rated the highest by customers who have used ThoughtWorks's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
50
2 to 5 Years
25

ThoughtWorks Customer Satisfaction Score by Industry

ThoughtWorks's Customer Satisfaction score was rated 75 points by Tech industry customers.

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Tech
75

ThoughtWorks Customer Satisfaction vs. Competitors

Compared to its competitors, ThoughtWorks's Customer Satisfaction score is rated right above Publicis Sapient, and is preceded by CDW Corporation.

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Customer Satisfaction for Other Tech Brands

In the Tech industry, ThoughtWorks's Customer Satisfaction score is rated right below Peloton.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton63%
ThoughtWorks56%

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ThoughtWorks Customer Service

3.7/5

ThoughtWorks has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About ThoughtWorks's Customer Service

Address

200 E Randolph St, Chicago, IL 60601


Website

http://www.thoughtworks.com/

Quick Insights into ThoughtWorks Customer Service

ThoughtWorks's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.

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Ranked ThoughtWorks Customer Service the Highest

41-45
4.5
Other
3.9
Tech
3.8

Ranked ThoughtWorks Customer Service the Lowest

31-35
2.6
Asian or Pacific Islander
2.5
Female
2.3

ThoughtWorks Customer Service Score by Gender

Male customers rated ThoughtWorks's Customer Service score 1.4 stars higher than Female customers.

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Male

3.7/5

Female

2.3/5

ThoughtWorks Customer Service Score by Ethnicity

ThoughtWorks's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Asian or Pacific Islander
2.5
Asian or Pacific Islander2.5
Other
3.9
Other3.9

ThoughtWorks Customer Service Score by Age

ThoughtWorks's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
26-30
3.6
26-303.6
31-35
2.6
31-352.6
36-40
3
36-403
41-45
4.5
41-454.5

ThoughtWorks Customer Service Score by Usage

ThoughtWorks's Customer Service score was rated the highest by customers who have used ThoughtWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.9
1 to 2 Years
3.3
2 to 5 Years
3.5

ThoughtWorks Customer Service Score by Industry

ThoughtWorks's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech
3.8

ThoughtWorks Customer Service vs. Competitors

Compared to its competitors, ThoughtWorks's Customer Service score is rated right above Publicis Sapient, and is preceded by CDW Corporation.

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VS
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IDEO's Logo
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Customer Service for Other Tech Brands

In the Tech industry, ThoughtWorks's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ThoughtWorks3.7/5
ROBLOX3.6/5

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ThoughtWorks as an Employer

4.3/5

ThoughtWorks has a 4.3/5 stars for its overall company culture rated by their employees

  ThoughtWorks CEO
top
10%
CEO of ThoughtWorks

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ThoughtWorks scored a 14 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of ThoughtWorks would recommend the brand to a friend. ENPS measures how likely ThoughtWorks employees would recommend working at ThoughtWorks to a friend.

Net Promoter Score

14
NPS Score
51%Promoters
12%Passive
37%Detractors

Employee Net Promoter Score

26
eNPS Score
49%Promoters
28%Passive
23%Detractors

Global Ranking Snapshot

ThoughtWorks is ranked #806 in the Global Top 100 Brands. It ranks just behind OwnBackup and just ahead of Accenture (Global).

RANKCOMPANYCEOINDUSTRY
804
charity: water  charity: water CEO
Scott Harrison
Food and Beverages
805
OwnBackup  OwnBackup CEO
Sam Gutmann
Tech
806
ThoughtWorks  ThoughtWorks CEO
Guo Xiao
Tech
807
Accenture (Global)  Accenture (Global) CEO
Julie Sweet
Business and Consumer Services
808
Tillamook  Tillamook CEO
Patrick Criteser
Food and Beverages
809
Better  Better CEO
Vishal Garg
Banking and Financial Services
810
NUCOR CORPORATION  NUCOR CORPORATION CEO
Leon Topalian
Energy and Manufacturing

Tech Ranking Snapshot

ThoughtWorks is ranked #268 in the Tech Industry. It ranks just behind OwnBackup and just ahead of FANDOM.

RANKCOMPANYLocation
266
Alcon
Fort Worth, TX
267
OwnBackup
Fort Lee, NJ
268
ThoughtWorks
Chicago, IL
269
FANDOM
California City, CA
270
DENTSPLY SIRONA
York, PA
271
Arista Networks
Santa Clara, CA
272
Panasonic
Osage, OK